PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nutrisystem and Jenny Craig as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nutrisystem
Jenny Craig

Nutrisystem and Jenny Craig Overview

Total reviews 861 22
Company responses 617 0
Issues resolved 17 0

Nutrisystem and Jenny Craig Consumer Ratings

Rank
47 out of 271 in Weight Loss, Diets and Training category
56 out of 271 in Weight Loss, Diets and Training category
Customer service
46 in category
40 in category
Website
34 in category
56 in category
Product or Service Quality
45 in category
54 in category
Exchange, Refund and Cancellation Policy
42 in category
55 in category

Nutrisystem and Jenny Craig Rating Details

Customer service
1.5
(426 reviews)
1.9
(8 reviews)
Reviewer's quote

...Your customer service stinks like dog *** You need people to answer the phones NOW! Food good!!! customer service the worst ever!!!..

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I contacted customer service and was told they would replace 9 of the items I did not want and told me to give the rest away. They indicated there is a Save Your Selections in the upper right-hand corner of the pagethis is incorrect. I went in again and did a custom order, when completed you go to...

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Website
2.1
(386 reviews)
1.5
(8 reviews)
Reviewer's quote

I sadly trusted Marie Osmond and the company's "it's guaranteed" marketing strategy, however I'm very disappointed! The website is very busy n visually overwhelming, with constant popups to save money on this or that plan, even a gambling wheel pops up, that's difficult to close. IT'S VERY...

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I had a Life-time membership. I had been very happy with Jenny Craig UNTIL they collected the renewal money from me AND without warning closed the stores. I believe I am owed my membership money since it was ONE WEEK !! And now they make it impossible to contact a real human being to talk to.

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Product or Service Quality
1.8
(380 reviews)
1.6
(7 reviews)
Reviewer's quote

...Additionally, the food is not of high quality for the price. The dry items are all freeze dried and many of the frozen items are just plain not good. Nutrisystem claims a "guarantee" but I learned that any refunds would have had to be done after 7 days of receiving the order...

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...The customer service was horrible. The food is over-priced and not as good as before (mostly potatoes, pasta and cheese sauce. I offered to return the food for refund, but was denied..

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Exchange, Refund and Cancellation Policy
1.4
(379 reviews)
1.1
(8 reviews)
Reviewer's quote

...I have waited almost 3 weeks for a refund and I have yet to get a human responding to my requests. Nutrisystem is great for helping lose wait, but they are also great in making customers WAIT! I will never use them again,..

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I was eating the box of ziti and I found a piece of glass or plastic shape like a shark in one of the bites. I found another crunchy substance which I assume is more of the glass or plastic. I have a photograph of it if you need it.

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Nutrisystem and Jenny Craig Pros and Cons

Pros
  • Convenience
  • Website very colorful and promising
  • Shakes
  • Support
  • Love ir
  • Lillian
Cons
  • Poor customer service
  • Cancellation policy
  • Price
  • Not being told of the bankruptcy before i renewed
  • Company went bankrupt
  • Bankrupt

Nutrisystem and Jenny Craig Most Positive Reviews

Top rated reviews
5

Looking for a list of โ€œnon-frozen itemsโ€ I received in my order on 10/21/2019! The Order No. was: C14245****. Plse provi...

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No votes
5

Call me on my cell phone.

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No votes

Nutrisystem and Jenny Craig Most Critical Reviews

Lowest rated reviews
1

I canceled within 14 days--but Nutrisystem apparently didn't get their own memo. I called and told them I canceled but t...

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1

I had a Life-time membership. I had been very happy with Jenny Craig UNTIL they collected the renewal money from me AND...

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1

My husband and I started Nutrisystem 2 weeks ago. We did the Fast Five and suffered through it. We each lost about 7 lb...

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1

I responded to the tv ads JC spent money on, and joined. On my third week after paying for a year membership- was left...

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Nutrisystem and Jenny Craig Latest Reviews

Recent published reviews
2

I am a 2 year loyal Nutrisystem Customer. In those 2 years, I was missing items almost ecery month. I spoke to a...

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No votes

I have been waiting over 2 hours for a scheduled call with my coach. There is no text or email to explain the delay. Thi...

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No votes

I put a full order in my garage as I had to leave for a location job. The box was never opened. Will it still be good?

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No votes

I have been waiting for over an hour for my coach to call. Customer Care scheduled my appt. It is on my calendar.
The per...

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