PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JennAir and Viking Range as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JennAir
Viking Range

JennAir and Viking Range Overview

Total reviews
130
106
Company responses
0
0
Issues resolved
2
0

JennAir and Viking Range Consumer Ratings

Rank
360 out of 1791 in Appliances and Electronics category
429 out of 1791 in Appliances and Electronics category
Product or Service Quality
350 in category
302 in category
Style and Design
109 in category
170 in category
Customer service
263 in category
237 in category
Warranty
247 in category
294 in category

JennAir and Viking Range Rating Details

Product or Service Quality
1.1 (29 reviews)
1.3 (26 reviews)
Reviewer's quote

...What horrible customer service for a high end brand. Technician shut the breaker off and said do not use! Should have stayed away from this brand, but we were told this new product is so much more reliable. BS, Whirlpool does not care about the consumer once you buy the product..

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...I paid thousands of dollars for service. No help and no service. Their office is 40 miles away...

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Style and Design
3.1 (27 reviews)
2.8 (25 reviews)
Reviewer's quote

I spent about 6,000 on a jenn air oven with mirco wave oven on top. Model number XNO 10705. This was within the last 5 yrs. maybe 6. Id have to check. We were renovating our home when a family accident happened. The appliance was bought but had to stand for almost a year in the box. Once installed...

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...Design flaws are hidden in their online advertising. I got a stove with big holes and they tell me that is normal. Old LG appliances functioned a lot better then these...

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Customer service
1.3 (27 reviews)
1.4 (28 reviews)
Reviewer's quote

...I am very disappointed at the lack of customer service for an appliance line that sells themselves as being premium. Horrible service and mediocre product at the best. I will never but a Jenn Air appliance again...

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...I am truly displeased with Viking's customer service response, and do not recommend this product. I believe they are using a lower end steel which is prone to rusting. I have a Weber grill which has been outside for 10 years with no rust at all...

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Warranty
1.4 (25 reviews)
1.2 (21 reviews)
Reviewer's quote

...Warranty will be up by October 2019. I want a new replacement unit, as I believe I received a lemon from day 1. Customer Satisfaction = 0...

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Several warranty issues arose during the first year; fast forward a year & the large oven side failed. Two days ago (11/9/19) our oven turned on by itself in the middle of the night (still read as off on the turn knobs), super-heated & caused our entire home to be engulfed in smoke. Perhaps the...

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JennAir and Viking Range Pros and Cons

Pros
  • When it works it works well
  • Initial product until the problem arose
  • Nice design
  • Look of product
  • Worse ever
  • Looks great
Cons
  • Customer service
  • Quality
  • Quality of product
  • Customer service
  • Quality of product
  • Poor product quality and customer service

JennAir and Viking Range Most Positive Reviews

Top rated reviews
3.7

Bought new in Oct.2015 had problems from the start.The handle was scratched and to replace the guy didn;t know what he...

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5

Viking appliances are possibly the best kitchen appliances in the world. They don't slack on the design for...

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3.1

I purchased my Jenn-Air four door refrigerator with water and ice in the door 2018.
With a few months time I had a proble...

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4.5

While Viking appliances are great their service is terrible. I own various Viking appliances and my 2 month old oven...

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JennAir and Viking Range Most Critical Reviews

Lowest rated reviews
1

We purchased a $1,450 Jenn-Air cooktop on May 14,2014. It was our misfortune to make the purchase before the publication...

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1

First unit replaced by HADCO because of compressor failure after many attempts to get them to respond.. Second unit is...

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1

7 years old "top of the line" refrigerator, Freezer fan started to make loud noise so I switched off power in compresso...

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1

I received a mail for recalls of certain Viking freestanding gas ranges. I called the number stated: 1877-929-2581. Ove...

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JennAir and Viking Range Latest Reviews

Recent published reviews
1.4

We just purchased and had installed a RISE 30" MICROWAVE/WALL OVEN WITH V2 VERTICAL DUAL-FAN CONVECTION 7 days ago,...

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No votes

I would NEVER recommend a Viking Oven to anyone. The letters on my range came off and when I called customer service...

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1.5

I spent about 6,000 on a jenn air oven with mirco wave oven on top. Model number XNO 10705. This was within the last 5 y...

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1.8

I used oven 1-2 times month. Cook on range daily. Often yellow flames mixed with blue flames. Clicking nouses for over...

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JennAir and Viking Range Products and Services

Most reviewed product and services
  • Jennair Range (23 reviews)
  • Jennair Repair (13 reviews)
  • Jennair Refrigerator (9 reviews)
  • Viking Range Range (50 reviews)
  • Viking Range Refrigerator (19 reviews)
  • Viking Range Dishwasher (3 reviews)