PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JennAir and Miele as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JennAir
Miele

JennAir and Miele Overview

Total reviews
126
349
Company responses
0
0
Issues resolved
1
3

Miele was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand received 349 reviews. It is 223 reviews more than JennAir received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with JennAir customer support team and Miele customer service.

JennAir and Miele Consumer Ratings

Rank
276 out of 2896 in Appliances and Electronics category
268 out of 2896 in Appliances and Electronics category
Product or Service Quality
320 in category
192 in category
Customer service
241 in category
197 in category
Style and Design
99 in category
107 in category

According to consumer ratings and reviews, Miele ranks 8 points higher in the Appliances and Electronics category than JennAir. People gave JennAir 1.2 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 247 points higher than the worst rated brand in this category. At the same time, Miele was rated 1.7 stars for Product or Service Quality criterion in this category and it is 375 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Miele has a higher rating than JennAir. Regarding Style and Design criterion, consumers gave JennAir 3.2 stars and it is 83% greater than other in category. Miele however was rated 3.1 stars and it is 81% greater than other in category.

JennAir and Miele Rating Details

Product or Service Quality
1.2 (25 reviews)
1.7 (101 reviews)
Reviewer's quote

This was a large investment (along with the 1200 CFM vent system) and with this, we expected quality. Along with the constant gas leak, that is somewhere in the gas lines of the range (that the repair tech cannot find), the stainless steel and cast iron components scratch and mark so easily, it...

peter b

...So much for the advertising of great product from Germany and the price I paid in the 10,000 grand. Also the plastic that came covering the stainless steel left mark that doesn't come out. Luckily the refrigerator works fine but the noice...

JUDY N
Customer service
1.3 (24 reviews)
1.4 (113 reviews)
Reviewer's quote

...Called customer care, placed service call once again. I don't trust this unit what so ever. Warranty will be up by October 2019...

Carla M

...Lastly, there is no customer service that responds to this defective appliance with a solution, the only phone number they provide is to call for service. I WOULD NEVER RECOMMEND BUYING MIELE!..

PissedConsumer1698852
Style and Design
3.2 (23 reviews)
3.1 (80 reviews)
Reviewer's quote

I purchased the downdraft dual fuel range and the door didn't close properly. Called them and after 4 service visits their authorized rep still couldn't give me permanent fix.Then the front electronic control panel went bad.Jen Air could care less.They are well aware the net is full of complaints...

Peter H

Worst customer care and worst quality dishwasherIf I could, I would give Miele a zero star on customer care and for not standing by their product. The "expensive" dishwasher we own has been giving us problems from the start for everything imaginable. We've had a history of repairs and replacements...

PissedConsumer1617517

JennAir and Miele Pros and Cons

Pros
  • Initial product until the problem arose
  • Nice design
  • Local appliance dealer was fine
  • Overall design and build quality of miele
  • Product
  • Independent repairman
Cons
  • Customer service
  • Quality
  • Product quality
  • Customer service
  • Customer servce
  • Service

JennAir and Miele Most Positive Reviews

Top rated reviews
4

Bought new in Oct.2015 had problems from the start.The handle was scratched and to replace the guy didn;t know what he...

5

Purchased $21,000 worth of appliances in January from Almar in Montreal for delivery in early June. I specified one...

JennAir and Miele Most Critical Reviews

Lowest rated reviews
1

We purchased a $1,450 Jenn-Air cooktop on May 14,2014. It was our misfortune to make the purchase before the publication...

1

Our expensive Miele washing machine broke down. It took a week for an engineer to arrive. He needed several parts. He sa...

JennAir and Miele Latest Reviews

Recent published reviews
1.8

JUST BOUGHT IT A MONTH AGO . NEVER USED THE OVEN EVERSICE BEC IT ALWAYS GIVE US INCORRECT COMBINATION UNTIL WE FINALLY...

Read all 126 reviews
1

I will introduce a little about myself. I meet Miele appliances when I had my kitchen remodeled in the year 2000. I owne...

Read all 349 reviews

JennAir and Miele Products and Services

Most reviewed product and services
  • Jennair Range (22 reviews)
  • Jennair Repair (13 reviews)
  • Jennair Refrigerator (9 reviews)
  • Miele Dishwasher (62 reviews)
  • Miele Washing Machine (40 reviews)
  • Miele Customer Care (16 reviews)