PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pella and Jeld Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pella
Jeld Wen

Pella and Jeld Wen Overview

Total reviews 294 226
Company responses 0 0
Issues resolved 1 4

Pella and Jeld Wen Consumer Ratings

Rank
48 out of 241 in Windows and Doors category
54 out of 241 in Windows and Doors category
Customer service
31 in category
36 in category
Product or Service Quality
38 in category
40 in category
Price Affordability
56 in category
33 in category
Value for money
35 in category
39 in category

Pella and Jeld Wen Rating Details

Customer service
1.4 (105 reviews)
1.2 (115 reviews)
Reviewer's quote

...I would say your customer service lacks punch and seriousness-..

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...The absolute worst customer service, you have to send multiple emails and make multiple phone calls and waste countless hours on getting any response from them..

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Product or Service Quality
1.4 (99 reviews)
1.3 (120 reviews)
Reviewer's quote

...Why are they still selling doors if they can't even catch up with the orders they already have?!!! Worst customer service as well. Can never answer any questions!..

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...Does not sound like a quality door..

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Price Affordability
1.8 (85 reviews)
2.2 (90 reviews)
Reviewer's quote

...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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Purchased four sets of high end Jeld-Wen patio doors at a price tag of about 7000 each. The door handles are constantly coming loose..

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Value for money
1.6 (67 reviews)
1.5 (106 reviews)
Reviewer's quote

... I still have the two issues with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father ...

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...I am losing money and sleep. JELD-WEN is a massive production machine with no heart for their customers or their own employees based on reviews. Home Depot employees have no motivation or power to intervene even tho they sell the doors..

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Pella and Jeld Wen Pros and Cons

Pros
  • Dont like that they didnt even care
  • Nice looking doors
  • Recovery repair representative
  • Price
  • Nice looking door
  • Cheap crap
Cons
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Lack of problem resolution

Pella and Jeld Wen Most Positive Reviews

Top rated reviews
5

They said that they would call back about the issue. They never did call back.

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5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

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5

She went above and beyond to make sure I had answers to all my questions

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4.8

I bought this door at lows and Im missing the lock on the French door, do you want me to return the door at lows or...

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Pella and Jeld Wen Most Critical Reviews

Lowest rated reviews
1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

I PURCHASED A JELD WEN DOOR FROM HD IT WAS 1.5 MONTHS LATE FROM DELIVERY DATE . WHEN DOOR DID ARRIVE IT WAS COVERED IN...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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1

I purchased a JELD-WEN fiberglass exterior front door from Bay Area Molding & Door which installed the door for me i...

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Pella and Jeld Wen Latest Reviews

Recent published reviews
3.2

I had $15-$20k of window & slider replacements installed this past March. We're in an arid area of so. TX which does...

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No votes

Lowe's has been telling us they will send a representative out but no one has called yet. When I said I might have to...

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1.8

I purchased the Pella windows from Lowes and 2 yrs later I have howling going on! I called Lowes they gave me a number...

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1

Installed this expensive door, hoping to integrate the dog door into the slider for a better seal. But the flap on the d...

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Pella and Jeld Wen Products and Services

Most reviewed product and services
  • Pella Window (88 reviews)
  • Pella Door (43 reviews)
  • Pella Installation (17 reviews)
  • Jeld Wen Door (86 reviews)
  • Jeld Wen Window (41 reviews)
  • Jeld Wen French Door (9 reviews)