PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeld Wen and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeld Wen
1.5
Pella
1.7
Jeld Wen
Pella

Jeld Wen and Pella Overview

Total reviews 279 386
Company responses 0 0
Issues resolved 4 1

Jeld Wen and Pella Consumer Ratings

Rank
71 out of 429 in Windows and Doors category
61 out of 429 in Windows and Doors category
Product or Service Quality
61 in category
48 in category
Customer service
57 in category
48 in category
Value for money
57 in category
46 in category
Warranty
56 in category
45 in category

Jeld Wen and Pella Rating Details

Product or Service Quality
1.3
(141 reviews)
1.5
(141 reviews)
Reviewer's quote

As there products are concerned they managers YELL at the leads and employees to get orders done and half the time dont care if they come out looking like crap as long is it isnt super obvious. If you receive any veneered product there is a huge change under the veneer it is damaged while in the...

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...This is 2nd time and for a 2" piece of plastic junk they want to charge me for a service call or $10 to mail it to me. Also they say it could take 20 days to get the part. Customer service says they understand how I feel...

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Customer service
1.2
(136 reviews)
1.4
(146 reviews)
Reviewer's quote

...When can we expect a response from a manager or director ? I will not speak to a customer service agent. Your company will be horrified when they see the condescending non- sensical communication I received from them. Lisa Knapp 512-968-**** Oden Jewelry Jackson, Wyoming..

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The frustration reached its peak when we tried to reach out to their customer service department. Our complaints fell on deaf ears, and we were left feeling like nothing more than an inconvenience. While their products may be of decent quality, Pella's inability to effectively manage a project and...

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Value for money
1.5
(125 reviews)
1.7
(105 reviews)
Reviewer's quote

If you bought a window in the early 2000's there's a real good chance there's no argon gas in your low efficiency Windows all that money you thought you were saving having low energy Windows I hate to tell you, you were probably not getting it. I've notified the CEO's of Menards and Home Depot...

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... tofind another company to buy windows from that is not anti consumer kigive up my constitutional rights for pella or any other company that wants a lot of my money find another company to buy windows from that is not anti consumer I will not give up my constitutional rights for pella or any other company that want...

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Warranty
1.2
(119 reviews)
1.6
(95 reviews)
Reviewer's quote

...The warranty says if you don't paint within 30 days they won't replace it. The door still doesn't lock properly. $5K out the door so to speak...

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We are having a couple of warranty items fixed on our Pella sliding glass door. It costed us $90 for them to do a VIRTUAL inspection. That $90 does not go toward the repair cost...

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Jeld Wen and Pella Pros and Cons

Pros
  • Price
  • Nice looking door
  • Inexpensive
  • Dont like that they didnt even care
  • Nice looking doors
  • When you call they come in short period of time
Cons
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Added delays
  • Unresponsive customer service reps
  • Customer service
  • Windows are poor quality

Jeld Wen and Pella Most Positive Reviews

Top rated reviews
5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

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5

We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people...

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5

2 exterior doors were missing the small wedges for bottom of insulation .
Charlene from customer service took care of sen...

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5

She went above and beyond to make sure I had answers to all my questions

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Jeld Wen and Pella Most Critical Reviews

Lowest rated reviews
1

I used to work for Jeld-Wen and they overall treat their employees terribly. The leads are treated like hamsters on a wh...

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1

Purchased doors 2018. Cheap insulation material that is glued on to door falls off. This is 2nd time and for a 2" piece...

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1

I bought very expensive Jeld-Wen Aurora doors. They look very nice but very poor quality finishes. After a few years...

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1

We built our new home in 2006 and insisted that the contractor buy pella products. Very bad choice. Tons of problems...

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Jeld Wen and Pella Latest Reviews

Recent published reviews
1

Hello,
I have requested several times to speak with a manager at your customer care line and have never received a call.
W...

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No votes

Company which has the is advertising pella windows. Took 8000 from my mother in law and Not installing our windows

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No votes

No one can even help with the low grade windows that I was sold, I would say clear of this window company which is a...

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2.5

We had a very nice and experienced service Tech come out to replace a couple of sets of wheels in the bottom of our wood...

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