PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeld Wen and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeld Wen
Pella

Jeld Wen and Pella Overview

Total reviews
200
245
Company responses
0
0
Issues resolved
3
1

Pella was first mentioned on PissedConsumer on Nov 28, 2009 and since then this brand received 245 reviews. It is 45 reviews more than Jeld Wen received since Mar 15, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jeld Wen customer support team than with Pella customer service.

Jeld Wen and Pella Consumer Ratings

Rank
47 out of 255 in Windows and Doors category
49 out of 255 in Windows and Doors category
Product or Service Quality
34 in category
32 in category
Customer service
35 in category
31 in category
Value for money
35 in category
33 in category

According to consumer ratings and reviews, Jeld Wen ranks 2 points higher in the Windows and Doors category than Pella. People gave Jeld Wen 1.2 stars for Product or Service Quality criterion in Windows and Doors category and it is 37 points higher than the worst rated brand in this category. At the same time, Pella was rated 1.3 stars for Product or Service Quality criterion in this category and it is 39 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Pella has a higher rating than Jeld Wen. Regarding Value for money criterion, consumers gave Jeld Wen 1.4 stars and it is 51% greater than other in category. Pella however was rated 1.4 stars and it is 54% greater than other in category.

Jeld Wen and Pella Rating Details

Product or Service Quality
1.2 (106 reviews)
1.3 (82 reviews)
Reviewer's quote

...We cannot find anyone who services the windows. Jeld-Wen has NO service or repair people, and will not give any references. Poorly made, cheap developers brand that will be difficult, if not impossible, to maintain or repair unless you are a do-it-yourselfer...

Tiyon

...Blown out prices without the good quality . Don’t choose this company special these people from natick ma location. jerks..

Georgia T
Customer service
1.2 (103 reviews)
1.3 (83 reviews)
Reviewer's quote

Given the extremely low quality, coupled with the abysmal customer service, my advice is, if given a choice, Run, don't walk away from Jeld-Wen windows! In a previous home, we replaced 31 windows with products made by Amerimax. They are outstanding! Solid construction, very Low-E glass, excellent...

PissedConsumer1644956

...Really???? This is the lousiest customer service I have ever experienced. I paid a lot of money for 42 high end windows. I received a low end product with no customer service...

Jacquelyn C
Value for money
1.4 (95 reviews)
1.4 (49 reviews)
Reviewer's quote

...I am losing money and sleep. JELD-WEN is a massive production machine with no heart for their customers or their own employees based on reviews. Home Depot employees have no motivation or power to intervene even tho they sell the doors..

Tyquon

...Giving Pella more money is not going to happen..

Pete S

Jeld Wen and Pella Pros and Cons

Pros
  • Price
  • Inexpensive
  • Secure doors
  • Dont like that they didnt even care
  • Recovery repair representative
  • When you call they come in short period of time
Cons
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Lack of problem resolution
  • Poor service
  • Defective design
  • Windows are poor quality

Jeld Wen and Pella Most Positive Reviews

Top rated reviews
5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

5

They said that they would call back about the issue. They never did call back.

Jeld Wen and Pella Most Critical Reviews

Lowest rated reviews
1

I PURCHASED A JELD WEN DOOR FROM HD IT WAS 1.5 MONTHS LATE FROM DELIVERY DATE . WHEN DOOR DID ARRIVE IT WAS COVERED IN...

1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

Jeld Wen and Pella Latest Reviews

Recent published reviews
1

Ive got about $20k of jeld-wen windows in one room that are leaking after 10 years and caused/causing considerable...

Read all 200 reviews

The lock went bad and kept getting jammed. Therefore, i had to completely take it off. I would like a replacement lock.

Read all 245 reviews

Jeld Wen and Pella Products and Services

Most reviewed product and services
  • Jeld Wen Door (76 reviews)
  • Jeld Wen Window (36 reviews)
  • Jeld Wen Customer Care (13 reviews)
  • Pella Window (85 reviews)
  • Pella Door (38 reviews)
  • Pella Customer Care (12 reviews)