Jeld Wen vs Pella
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Customers like
- Nice looking windows and quick delivery 1
- Nice looking door 1
- Mike tetzlaf 1
- Installed and painted door 1
Customers don't like
- Non existent customer service4
- Lack of problem resolution4
- Quality of door3
- Failure to fix their mistake in a timely fashion3
- Attitude of staff3
Products by Jeld Wen
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Customers like
- Shades in the door 1
- Recovery repair representative 1
- Installer responded to call 1
- Installation 1
Customers don't like
- Windows are poor quality3
- Poor quality window3
- Very bad service along with bad products2
- Poor service2
- Customer service2
Products by Pella
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Discussion
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Yikes the pendulum has swung completely to the other side. To order parts for any of their products you have to hunt all over the site.
Where is their web master? It took 4 calls to locate the correct location to order. When I told the last rep she acted as tbough that was business as usual. WHAT:....were they bought out by China also along with Milwaukee and Ryobi tool, Dyson and Hoover?
All have the same kma attitude for their customers. Remember never too large or rich to go down!