PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeld Wen and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeld Wen
1.5
Pella
1.6
Jeld Wen
Pella

Jeld Wen and Pella Overview

Total reviews 227 302
Company responses 0 0
Issues resolved 4 1

Jeld Wen and Pella Consumer Ratings

Rank
54 out of 215 in Windows and Doors category
48 out of 215 in Windows and Doors category
Product or Service Quality
41 in category
39 in category
Customer service
38 in category
33 in category
Value for money
40 in category
36 in category
Warranty
39 in category
35 in category

Jeld Wen and Pella Rating Details

Product or Service Quality
1.3 (121 reviews)
1.4 (100 reviews)
Reviewer's quote

...Does not sound like a quality door..

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They arrived, surprising me, and thoroughly checked the window that was leaking, but found nothing that the product was responsible for. After using a water hose on the wall, window and roof, their analysis suggested rainwater had leaked into the wall above the window and its frame from beneath...

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Customer service
1.2 (116 reviews)
1.4 (107 reviews)
Reviewer's quote

...The absolute worst customer service, you have to send multiple emails and make multiple phone calls and waste countless hours on getting any response from them..

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...CUSTOMER SERVICE SUCKS..

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Value for money
1.5 (107 reviews)
1.6 (69 reviews)
Reviewer's quote

...I am losing money and sleep. JELD-WEN is a massive production machine with no heart for their customers or their own employees based on reviews. Home Depot employees have no motivation or power to intervene even tho they sell the doors..

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... I still have the two issues with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father ...

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Warranty
1.2 (101 reviews)
1.6 (69 reviews)
Reviewer's quote

...Well in about June they said the warranty for labor had expired and they could send out some parts. It is now September and they will not respond to any emails for support. We spent over 20K on windows one of which is going to be totally ruined soon...

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...My windows and doors were still under warranty and after going back and forth with the company for many months, I was told, " We will not honor the warranty, but you can add your name to a class action lawsuit that we have already settled...

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Jeld Wen and Pella Pros and Cons

Pros
  • Price
  • Nice looking door
  • Cheap crap
  • Dont like that they didnt even care
  • Nice looking doors
  • Recovery repair representative
Cons
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Lack of problem resolution
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps

Jeld Wen and Pella Most Positive Reviews

Top rated reviews
5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

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5

They said that they would call back about the issue. They never did call back.

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4.8

I bought this door at lows and Im missing the lock on the French door, do you want me to return the door at lows or...

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5

She went above and beyond to make sure I had answers to all my questions

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Jeld Wen and Pella Most Critical Reviews

Lowest rated reviews
1

I PURCHASED A JELD WEN DOOR FROM HD IT WAS 1.5 MONTHS LATE FROM DELIVERY DATE . WHEN DOOR DID ARRIVE IT WAS COVERED IN...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

I purchased a JELD-WEN fiberglass exterior front door from Bay Area Molding & Door which installed the door for me i...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Jeld Wen and Pella Latest Reviews

Recent published reviews
1.4

purchased folding patio door for
$ 2500.00..."PATIO"...means outside...1 year and the door handle is peeling and pitted.....

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2.2

ShockedAfter paying for $50,000 worth of windows/doors, I cannot recommend Pella. One of the doors we purchased was...

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No votes

Lowe's has been telling us they will send a representative out but no one has called yet. When I said I might have to...

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1.8

Received damaged new installed door. Was Scheduled 3 months out for repair. Was told I will be called to confirm. Never...

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Jeld Wen and Pella Products and Services

Most reviewed product and services
  • Jeld Wen Door (86 reviews)
  • Jeld Wen Window (41 reviews)
  • Jeld Wen French Door (9 reviews)
  • Pella Window (88 reviews)
  • Pella Door (43 reviews)
  • Pella Installation (18 reviews)