PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeld Wen and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeld Wen
Pella

Jeld Wen and Pella Overview

Total reviews
213
269
Company responses
0
0
Issues resolved
3
1

Jeld Wen and Pella Consumer Ratings

Rank
53 out of 223 in Windows and Doors category
47 out of 223 in Windows and Doors category
Product or Service Quality
38 in category
37 in category
Customer service
35 in category
30 in category
Value for money
36 in category
38 in category
Warranty
36 in category
30 in category

Jeld Wen and Pella Rating Details

Product or Service Quality
1.3 (112 reviews)
1.3 (94 reviews)
Reviewer's quote

Very poor service and product. I bought a 5 panel Jeld Wen bay window from Menards. Bought it 4 months ago and yesterday while trying to close the window it would not meet at the top to lock...

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My garage window was broken by lawn service. Huge hole in both panes of glass. Called Pella and they had someone else call me...

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Customer service
1.2 (109 reviews)
1.4 (96 reviews)
Reviewer's quote

Given the extremely low quality, coupled with the abysmal customer service, my advice is, if given a choice, Run, don't walk away from Jeld-Wen windows! In a previous home, we replaced 31 windows with products made by Amerimax. They are outstanding! Solid construction, very Low-E glass, excellent...

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First of all the money that we spent for Pella products windows doors a lot of money your customer service totally is out of control because there is no control I waited online for almost 15 minutes just to be towed because of COVID-19 which is a bunch of BS you cant answer the telephone and you...

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Value for money
1.5 (101 reviews)
1.5 (59 reviews)
Reviewer's quote

...I am losing money and sleep. JELD-WEN is a massive production machine with no heart for their customers or their own employees based on reviews. Home Depot employees have no motivation or power to intervene even tho they sell the doors..

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... I still have the two issues with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father ...

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Warranty
1.2 (94 reviews)
1.5 (56 reviews)
Reviewer's quote

We have gone through the warranty department to have the door replaced - but as we need to have the door remade anyway and have had such a hassle during their process, we kindly request that when the door is remade, they don't put divider slats into the glass, but they have refused. We want to make...

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...When windows and doors initially purchased was told there is lifetime warranty. Now told warranty was only for 10 years. Pella is a liar and a rip off...

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Jeld Wen and Pella Pros and Cons

Pros
  • Price
  • Nice looking door
  • Inexpensive
  • Dont like that they didnt even care
  • Recovery repair representative
  • Nice looking doors
Cons
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Lack of problem resolution
  • Windows are poor quality
  • Poor service
  • Defective design

Jeld Wen and Pella Most Positive Reviews

Top rated reviews
5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

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5

They said that they would call back about the issue. They never did call back.

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4.8

I bought this door at lows and Im missing the lock on the French door, do you want me to return the door at lows or...

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5

She went above and beyond to make sure I had answers to all my questions

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Jeld Wen and Pella Most Critical Reviews

Lowest rated reviews
1

I PURCHASED A JELD WEN DOOR FROM HD IT WAS 1.5 MONTHS LATE FROM DELIVERY DATE . WHEN DOOR DID ARRIVE IT WAS COVERED IN...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

I purchased a JELD-WEN fiberglass exterior front door from Bay Area Molding & Door which installed the door for me i...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Jeld Wen and Pella Latest Reviews

Recent published reviews
1.4

Very poor service and product. I bought a 5 panel Jeld Wen bay window from Menards. Bought it 4 months ago and...

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No votes

I purchased a custom low overhead garage door from Lowe's. It came without instructions or a parts list. Despite...

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1.4

We recently installed a triple sliding door but are missing the weatherstripping parts. We need to get these parts as...

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1

I placed and order about 5 months ago and as of today I still have not received my order. Which caused me to purchase...

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Jeld Wen and Pella Products and Services

Most reviewed product and services
  • Jeld Wen Door (81 reviews)
  • Jeld Wen Window (38 reviews)
  • Jeld Wen Customer Care (13 reviews)
  • Pella Window (85 reviews)
  • Pella Door (41 reviews)
  • Pella Customer Care (13 reviews)