PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeep and Volkswagen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeep
Volkswagen

Jeep and Volkswagen Overview

Total reviews
266
52
Company responses
0
0
Issues resolved
2
0

Jeep was first mentioned on PissedConsumer on Jun 8, 2010 and since then this brand received 266 reviews. It is 214 reviews more than Volkswagen received since Oct 8, 2007.

Jeep and Volkswagen Consumer Ratings

Rank
44 out of 1020 in Auto category
73 out of 1020 in Auto category
Customer service
31 in category
55 in category
Product or Service Quality
51 in category
53 in category
Staff
31 in category
39 in category

According to consumer ratings and reviews, Jeep ranks 29 points higher in the Auto category than Volkswagen. People gave Jeep 1.8 stars for Customer service criterion in Auto category and it is 99 points higher than the worst rated brand in this category. At the same time, Volkswagen was rated 1.4 stars for Customer service criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Jeep has a higher rating than Volkswagen. Regarding Staff criterion, consumers gave Jeep 1.9 stars and it is 76% greater than other in category. Volkswagen however was rated 1.8 stars and it is 70% greater than other in category.

Jeep and Volkswagen Rating Details

Customer service
1.8 (107 reviews)
1.4 (18 reviews)
Reviewer's quote

I would give them no stars for their customer service - I bought $60K brand new fully loaded Jeep Grand Cheeroke Overland...

maja a

...very bad customer service. :( I was trying to buy an other car from them but now I m 100% sure I m not gonna buy Volkswagen. this is manufacture fault should cover these kind of things...

Hassan R
Product or Service Quality
1.6 (104 reviews)
1.5 (13 reviews)
Reviewer's quote

...When I asked if engine problems are normal with their product every 70,000 miles and what a customer should expect. I was hung up I was a jeep enthusiast up till now I guess..

Jonathan S

...5 i love manual transmission but i wish VW had better quality transmission..

PissedConsumer1127381
Staff
1.9 (97 reviews)
1.8 (17 reviews)
Reviewer's quote

...THEY DO NOT STAFF THEIR CALL CENTERS WITH A MAJORITY OF THE STAFF BEING PEOPLE-ORIENTED. THEY RUN SCRIPTED, ROBOTIC, CONVERSATIONS. ALL JEEP WANTS IS MONEY...

PissedConsumer636168

...The Service Manager at Sonnen VW San Rafael "Dave" claims I was "abusive to his staff in front of other customers" even though there was no one there when I tried to pick up my car; when they said it was ready and then it wouldn't start...

Karsyn

Jeep and Volkswagen Pros and Cons

Pros
  • Vehicle
  • What i thought was a honest dealership
  • Dealership deal
  • Nice car designs
  • Service as been fine
  • Power ride and fuel milage
Cons
  • Customer service
  • Poor quality
  • Since all the issues just not happy with the vechile
  • Way i was treaded
  • Transmission failure
  • Terrible customer service

Jeep and Volkswagen Most Positive Reviews

Top rated reviews
5

I wanted to purchase a Jeep Cherokee but on the test drive I noticed my foot slipped off the gas peddle. The peddle...

4.2

I am upset, that VW made a bad business decision. I own a a 2013 Pass. TDI and I have owned a 68 Beetle, 72 Rabbit dies...

Jeep and Volkswagen Most Critical Reviews

Lowest rated reviews
1

Well, my dad wants to buy a car, so we looked it up online and they had it all well listed, but, when we got there, the...

1

1,900 miles and the car makes a thunderous thrum when I brake from 70mph. Took it to Open Road VW of Bridgewater and...

Jeep and Volkswagen Latest Reviews

Recent published reviews

Jeeps LOVE to Rust on Passengers side

Read all 266 reviews
1.1

I use my car to get to work. I am a disabled veteran. I bought it from Pensacola VW. I keep all of my vehicles running...

Read all 52 reviews

Jeep and Volkswagen Products and Services

Most reviewed product and services
  • Jeep Car (76 reviews)
  • Jeep Customer Care (31 reviews)
  • 2013 Jeep Grand Cherokee Car (6 reviews)
  • Volkswagen Car (59 reviews)
  • 2012 Volkswagen Jetta Car (6 reviews)
  • 2018 Volkswagen Tiguan Car (4 reviews)