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Jcpenney

Supermarkets and Malls
  • 8 ISSUES RESOLVED
  • 1443 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $927 AVERAGE LOSS
2.2
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Product 13
  • Coupons 6
  • Customer service 5
  • Staff 4
  • Sizes available 4

Customers don't like

  • Customer service23
  • Rude employees9
  • Way this situation was handled5
  • Treatment5
  • False promises4
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Zappos

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 50 TOTAL REVIEWS
  • $10.2K CLAIMED LOSSES
  • $852 AVERAGE LOSS
2.0
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Verity 1
  • Discovering they were a bunch of crap 1
  • Customer service 1

Customers don't like

  • Shipping1
  • Order processing1
  • Misleading mailer sent to me1
  • Customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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