Jcpenney vs Torrid

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Jcpenney

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1126 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $894 AVERAGE LOSS
2.4
Customer service
Website
Discounts and Special Offers
Location
Exchange, Refund and Cancellation Policy
  • Product 11
  • Customer service 4
  • Sizes available 4
  • Sales staff 3
  • Staff 3

Customers don't like

  • Customer service15
  • Rude employees13
  • Treatment9
  • Wasted time8
  • Rude employee6

Products by Jcpenney

No items

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Torrid

Footwear and Clothing
  • 2 ISSUES RESOLVED
  • 199 TOTAL REVIEWS
  • $16.3K CLAIMED LOSSES
  • $511 AVERAGE LOSS
2.1
Customer service
Website
Discounts and Special Offers
Location
Exchange, Refund and Cancellation Policy
  • That the clothing comes in my size 4
  • Style 4
  • Gothic-inspired clothing 2
  • Stylish plus size fashion 2
  • Prices 2

Customers don't like

  • Customer service13
  • Phone customer service attitudes7
  • Online customer service3
  • Several dates that were given to me was incorrect3
  • Quality3

Products by Torrid

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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