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Jcpenney

Supermarkets and Malls
  • 7 ISSUES RESOLVED
  • 1384 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $787 AVERAGE LOSS
2.2
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Product 13
  • Coupons 6
  • Staff 4
  • Sizes available 4
  • Customer service 4

Customers don't like

  • Customer service23
  • Rude employees9
  • Treatment5
  • Way this situation was handled4
  • False promises4
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Territory Ahead

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $4.8K CLAIMED LOSSES
  • $142 AVERAGE LOSS
2.6
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Style and photos 2
  • What i purchased 1
  • Unique shirts and clothing 1
  • Shirts 1
  • Product selection 1

Customers don't like

  • Shameful treatment of loyal customer2
  • Online customer service -2
  • Non-existent customer sevice2
  • Return policies1
  • Refused to honor written guarantee1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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