PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Jcpenney

Smartstyle and Jcpenney Overview

Total reviews 1210 1902
Company responses 0 0
Issues resolved 8 12

Smartstyle and Jcpenney Consumer Ratings

Rank
97 out of 701 in Beauty Salons and Spas category
71 out of 332 in Supermarkets and Malls category
Customer service
65 in category
65 in category
Product or Service Quality
71 in category
59 in category
Price Affordability
68 in category
53 in category
Diversity of Products or Services
71 in category
65 in category

Smartstyle and Jcpenney Rating Details

Customer service
1.6 (495 reviews)
1.5 (539 reviews)
Reviewer's quote

...Really a bad customer service!..

Read full review

I usually do not complain to customer service about issues, but I am appalled with the towels I received. Nearly every single one of them have threads coming loose from most corners and some are completely unusable due to the fact they will unravel almost immediately. I have provided pictures in...

Read full review
Product or Service Quality
1.6 (441 reviews)
2.1 (439 reviews)
Reviewer's quote

I asked my question anyways and before I paid I wanted to make sure if the product didnt work for me if I could return it as my hair is very picky on shampoo and conditioners. He told me yes as long as I have the receipt and its within 30 days of purchase. A couple days later I tried to return it...

Read full review

Really bad customer service representative. She did not help me at all..

Read full review
Price Affordability
2.2 (408 reviews)
2.8 (412 reviews)
Reviewer's quote

On January 4, 2021, I took my 12 year old daughter to Smartstyle, Walmart Bryant, AR, and was quoted a higher price because she is black. I spoke with two associates, Kim and Sara are the names I was given on video. Kim initially quoted me a priced starting at $87 for a simple wash, dry, and flat...

Read full review

... to,treated unfairly and told to "shut up" by a manger all for kindly asking a question on a proce for a piece of jewelry! If they dont want people asking the price they should display them on the item! Not one piece of jewelry was marked with a price that was visible! Big problem!....

Read full review
Diversity of Products or Services
2 (396 reviews)
2.5 (402 reviews)
Reviewer's quote

I have visited the Lake City FL store multiple times in the past year to purchase hair products. At my time of each visit I tried to pay with a debit card and was told the card machine is not working, and I would have to pay with cash. Was not given a receipt any of my times and transactions were...

Read full review

...I like the quality of Penney's products but your website and customer service is terrible. I have had problems with it before. I will never never use JCPenney's again and I plan to leave reviews on other websites about my experience..

Read full review

Smartstyle and Jcpenney Pros and Cons

Pros
  • Price
  • Past stylists
  • Personable stylist
  • Product
  • I have done business with jcpenney for decades
  • I dont see any right now
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Customer service
  • Rude employees
  • Way this situation was handled

Smartstyle and Jcpenney Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

Read full review
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Read full review
5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

Read full review
5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

Read full review

Smartstyle and Jcpenney Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

Read full review
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Read full review
1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

Read full review
1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

Read full review

Smartstyle and Jcpenney Latest Reviews

Recent published reviews
1

On January 4, 2021, I took my 12 year old daughter to Smartstyle, Walmart Bryant, AR, and was quoted a higher price...

Read full review
No votes

I'm gonna pray this store shuts the *** down and all my witchcraft and cults will make it happen its greater than all...

Read full review
No votes

My hair has been messed up and Im having to pay someone else to fix it have pics and all of before and afternoon

Read full review
No votes

It was supposed to be at the store on the 12th of January

Read full review

Smartstyle and Jcpenney Products and Services

Most reviewed product and services
  • Smartstyle Haircut (369 reviews)
  • Smartstyle Hair Coloring (104 reviews)
  • Smartstyle Hair Highlighting (71 reviews)
  • Jcpenney Shipping Service (129 reviews)
  • Jcpenney Credit Card (82 reviews)
  • Jcpenney Manager (79 reviews)