Smartstyle vs Jcpenney: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Smartstyle

1.8

Jcpenney

2.2

Smartstyle

Jcpenney

Smartstyle and Jcpenney Overview

Total reviews

1114

1689

Company responses

Issues resolved

Jcpenney was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 1689 reviews. It is 575 reviews more than Smartstyle received since Mar 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Smartstyle customer support team and Jcpenney customer service.

Smartstyle and Jcpenney Consumer Ratings

Rank

88 out of 1049 in Beauty Salons and Spas category

57 out of 482 in Supermarkets and Malls category

Customer service

65 in category

62 in category

Staff

73 in category

45 in category

Product or Service Quality

66 in category

44 in category

Smartstyle and Jcpenney Rating Details

Customer service

1.6 (444 reviews)

1.5 (455 reviews)

Reviewer's quote

...I spoke with a customer service by the name of Teresa and she walk me through the hole ordeal..

PissedConsumer1754486

Now customer service is often over worked and sometimes cranky, and the quality changes sucks on lots of the clothing items and prices are through the roof. An example: A shirt that used to be regularly price at $21 is not suddenly worth $45. And it's not on sale when you drop the price 60 percent...

Kris C

Staff

1.7 (427 reviews)

1.8 (397 reviews)

Reviewer's quote

...I went in and saw nobody at first, then saw a girl under a dryer, but no staff. I said "anybody home ?" then a guy came around the corner & asked if I could be helped. I told him I was there for a haircut, and he sarcastically told me it would be a 45 min...

PissedConsumer1126205

...Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket..

Jaylea

Product or Service Quality

1.6 (399 reviews)

2.1 (356 reviews)

Reviewer's quote

I purchased hair products from Smart Style inside Walmart at Taylorville Illinois. I had never used these products before and ended up with a terrible allergic reaction. I went to my dermatologist and found it to be one of the two products...

PissedConsumer1754345

...Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!..

PissedConsumer1728519

Smartstyle and Jcpenney Pros and Cons

Pros

Price
Past stylists
Haircut

Product
Coupons
Staff

Cons

Customer service
Did not get what i requested
Hair cut

Customer service
Rude employees
Way this situation was handled

Smartstyle and Jcpenney Most Positive Reviews

Top rated reviews

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Smartstyle and Jcpenney Most Critical Reviews

Lowest rated reviews

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Smartstyle and Jcpenney Latest Reviews

Recent published reviews

Very rude ignores guests
They were the one who messed up and they treat the guest like it was their fault horrible

Read all 1114 reviews

I have been looking for the Cabin Creek brand of pants for over two years now. They are the only brand I like to wear....

Read all 1689 reviews

Smartstyle and Jcpenney Products and Services

Most reviewed product and services

Smartstyle Haircut (355 reviews)
Smartstyle Hair Coloring (91 reviews)
Smartstyle Hair Highlighting (70 reviews)

Jcpenney Customer Care (183 reviews)
Jcpenney Shipping Service (120 reviews)
Jcpenney Manager (80 reviews)

How would you compare Smartstyle vs Jcpenney?

Customer service

Product or Service Quality

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Anonymous Hope Dec 08, 2016 #1251921

I didn't think they would cut my hair because I broke my collarbone but they did & she was so careful & nice her name was Grace not only did she make me look like a million dollars she made me feel like a million dollars I just wanted to thank Grace for bein so wonderful

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