PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Smartstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Smartstyle

Jcpenney and Smartstyle Overview

Total reviews
1684
1113
Company responses
0
0
Issues resolved
11
8

Jcpenney was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 1684 reviews. It is 571 reviews more than Smartstyle received since Mar 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jcpenney customer support team and Smartstyle customer service.

Jcpenney and Smartstyle Consumer Ratings

Rank
57 out of 482 in Supermarkets and Malls category
87 out of 1049 in Beauty Salons and Spas category
Customer service
62 in category
65 in category
Staff
45 in category
73 in category
Website
49 in category
62 in category

Jcpenney and Smartstyle Rating Details

Customer service
1.5 (453 reviews)
1.6 (443 reviews)
Reviewer's quote

...Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket..

Jaylea

...I spoke with a customer service by the name of Teresa and she walk me through the hole ordeal..

PissedConsumer1754486
Staff
1.8 (395 reviews)
1.7 (426 reviews)
Reviewer's quote

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...

PissedConsumer1253932

...I went in and saw nobody at first, then saw a girl under a dryer, but no staff. I said "anybody home ?" then a guy came around the corner & asked if I could be helped. I told him I was there for a haircut, and he sarcastically told me it would be a 45 min...

PissedConsumer1126205
Website
2.3 (385 reviews)
2.2 (324 reviews)
Reviewer's quote

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B

The website says express cut and then cut with shampoo. The price is 12. 97 and then 15...

PissedConsumer1200548

Jcpenney and Smartstyle Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Price
  • Past stylists
  • Haircut
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Customer service
  • Did not get what i requested
  • Hair cut

Jcpenney and Smartstyle Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

Jcpenney and Smartstyle Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

Jcpenney and Smartstyle Latest Reviews

Recent published reviews
2.8

Finally a person answered and asked me to call the number on the back of the card. I explained to her twice that it...

Read all 1684 reviews

Manager was very rude to husband as soon as he walked in. They overcharged him and did not make a difference in his...

Read all 1113 reviews

Jcpenney and Smartstyle Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (183 reviews)
  • Jcpenney Shipping Service (120 reviews)
  • Jcpenney Manager (80 reviews)
  • Smartstyle Haircut (355 reviews)
  • Smartstyle Hair Coloring (91 reviews)
  • Smartstyle Hair Highlighting (70 reviews)