PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Smartstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Smartstyle

Jcpenney and Smartstyle Overview

Total reviews
1792
1157
Company responses
0
0
Issues resolved
11
8

Jcpenney and Smartstyle Consumer Ratings

Rank
56 out of 321 in Supermarkets and Malls category
83 out of 698 in Beauty Salons and Spas category
Customer service
66 in category
63 in category
Website
54 in category
61 in category
Product or Service Quality
50 in category
67 in category
Discounts and Special Offers
35 in category
49 in category

Jcpenney and Smartstyle Rating Details

Customer service
1.5 (494 reviews)
1.6 (467 reviews)
Reviewer's quote

...Bad customer service and bad products will always leave even the biggest companies headed for Chapter 11 or worse. After this experience, I really dont feel any pity for them. Summary: 2 weeks to get it after buying...

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...Customer service sucks at this location so I will just spend my hard earned money elsewhere..

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Website
2.3 (416 reviews)
2.2 (339 reviews)
Reviewer's quote

...So I go on y’all website to see the status and it said it was delivered. That’s *** cause the package said all my items was in the package but it definitely wasn’t . Then also there is a white piece of paper in it saying not all my items was in my package...

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...Website said open. closed...

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Product or Service Quality
2.1 (393 reviews)
1.6 (416 reviews)
Reviewer's quote

...THE THIRD ITEM SHOWED I SHOULD PICK IT UP AT THE SPRINGFIELD MALL IN VIRGINIA!!!!!!!!! BAD ENOUGH - BUT THEN I HAVE TRIED REACHING A CUSTOMER SERVICE MEMBER BY PHONE ON FOUR SEPARATE DAYS. SAT ON THE PHONE FOR LONG PERIODS AND NEVER DID GET THROUGH. TONIGHT I CALLED AGAIN...

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...97 for one color service and $63. 97 for a second color service, my bill totaled 137. 94, she gave me a $5 "discount" because she did not style it...

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Discounts and Special Offers
2.7 (392 reviews)
1.9 (364 reviews)
Reviewer's quote

I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans...

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...She did not do anything special! But I was charged $101. 91. That did not include a tip! Like a dummy I paid cash, so I have no proof...

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Jcpenney and Smartstyle Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Price
  • Past stylists
  • Personable stylist
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Customer service
  • Did not get what i requested
  • Hair cut

Jcpenney and Smartstyle Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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Jcpenney and Smartstyle Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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Jcpenney and Smartstyle Latest Reviews

Recent published reviews
5

I live in NY I made online order why you guys send my stuff to Washington Square Mall for me to pick it up this is...

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2

I did not get the stylist I requested. I was over charged.

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No votes

I needed her to change my shipping address and that seem to be impossible to do. Now, I have to do it.

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1.6

I had my hair highlighted and cut at Smart Style, Whitehall, WV. I have short hair, she didn't use foil she used a cap....

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Jcpenney and Smartstyle Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (188 reviews)
  • Jcpenney Shipping Service (123 reviews)
  • Jcpenney Manager (80 reviews)
  • Smartstyle Haircut (366 reviews)
  • Smartstyle Hair Coloring (95 reviews)
  • Smartstyle Customer Care (73 reviews)