PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Sears and Jcpenney Overview

Total reviews
Company responses
Issues resolved

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6103 reviews. It is 4435 reviews more than Jcpenney received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Jcpenney customer service.

Sears and Jcpenney Consumer Ratings

67 out of 614 in Supermarkets and Malls category
56 out of 614 in Supermarkets and Malls category
Customer service
76 in category
62 in category
Product or Service Quality
70 in category
43 in category
68 in category
47 in category

According to consumer ratings and reviews, Jcpenney ranks 11 points higher in the Supermarkets and Malls category than Sears. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 34 points higher than the worst rated brand in this category. At the same time, Jcpenney was rated 1.5 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Jcpenney has a higher rating than Sears. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 61% worse than other in category. Jcpenney however was rated 1.8 stars and it is 57% greater than other in category.

Sears and Jcpenney Rating Details

Customer service
1.2 (1751 reviews)
1.5 (449 reviews)
Reviewer's quote

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G

...Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!..

Product or Service Quality
1.6 (1395 reviews)
2.1 (354 reviews)
Reviewer's quote

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...


You-all are sending me a card that l never received.

1.5 (1377 reviews)
1.8 (391 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...


Sears and Jcpenney Pros and Cons

  • Price
  • I will like it when they are out of business
  • Product
  • Product
  • Coupons
  • Staff
  • Poor customer service
  • Delivery experience
  • Customer service
  • Customer service
  • Rude employees
  • Way this situation was handled

Sears and Jcpenney Most Positive Reviews

Top rated reviews

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....


I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Sears and Jcpenney Most Critical Reviews

Lowest rated reviews

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...


Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Sears and Jcpenney Latest Reviews

Recent published reviews

Replace my order from November 24 which I never received

Read all 6103 reviews

Ordered men's briefs. Never received them after 2 1/2 weeks. Wife called; no answer. She went to store to possibly get...

Read all 1668 reviews

Sears and Jcpenney Products and Services

Most reviewed product and services
  • Sears Repair (505 reviews)
  • Sears Delivery Service (477 reviews)
  • Sears Customer Care (449 reviews)
  • Jcpenney Customer Care (179 reviews)
  • Jcpenney Shipping Service (115 reviews)
  • Jcpenney Manager (80 reviews)