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Sears
Jcpenney

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Sears

Sears

1.9
  • 36 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 5959 TOTAL REVIEWS
Rank
66 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    367
  • SUCCESSFUL
    56%
  • AVG CALL DURATION
    04:32
  • ISSUES RESOLVED
    10%
Top Products and Services
2
503 reviews
2.1
471 reviews
2
434 reviews
Jcpenney

Jcpenney

2.2
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1646 TOTAL REVIEWS
Rank
50 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    107
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    15%
Top Products and Services
2.8
175 reviews
2.2
112 reviews
2.8
78 reviews

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