PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Jcpenney and Sears Overview

Total reviews
Company responses
Issues resolved

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6173 reviews. It is 4489 reviews more than Jcpenney received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jcpenney customer support team and Sears customer service.

Jcpenney and Sears Consumer Ratings

57 out of 482 in Supermarkets and Malls category
66 out of 482 in Supermarkets and Malls category
Customer service
62 in category
75 in category
45 in category
67 in category
49 in category
67 in category

According to consumer ratings and reviews, Jcpenney ranks 9 points higher in the Supermarkets and Malls category than Sears. People gave Jcpenney 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 49 points higher than the worst rated brand in this category. At the same time, Sears was rated 1.2 stars for Customer service criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jcpenney has a higher rating than Sears. Regarding Website criterion, consumers gave Jcpenney 2.3 stars and it is 56% greater than other in category. Sears however was rated 1.8 stars and it is 59% worse than other in category.

Jcpenney and Sears Rating Details

Customer service
1.5 (453 reviews)
1.2 (1784 reviews)
Reviewer's quote

...Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket..


On my last call to them, I was told by the Customer Service Rep that they didn't know where the Technician was and had no way to contact him since they were in the Virginia Office. I was promised that a Supervisor would call me Monday morning from the Baltimore Office. Monday morning came and went,...

1.8 (395 reviews)
1.5 (1407 reviews)
Reviewer's quote

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...


...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O
2.3 (385 reviews)
1.8 (1387 reviews)
Reviewer's quote

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B

I have tried numerous times to go on the Shop Your Way website where you are supposed to be able to spend points awarded on a Sears credit card (which has been changed to Shop Your Way) and also supposed to be good at KMart. We have neither of those stores in our area, but one is supposed to go...


Jcpenney and Sears Pros and Cons

  • Product
  • Coupons
  • Staff
  • Price
  • I will like it when they are out of business
  • Product
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Poor customer service
  • Delivery experience
  • Customer service

Jcpenney and Sears Most Positive Reviews

Top rated reviews

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...


I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Jcpenney and Sears Most Critical Reviews

Lowest rated reviews

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...


My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Jcpenney and Sears Latest Reviews

Recent published reviews

Finally a person answered and asked me to call the number on the back of the card. I explained to her twice that it...

Read all 1684 reviews

I scammed me. I am still trying to resolve issues with the charges they are billing me but I cannot get anyone to help...

Read all 6173 reviews

Jcpenney and Sears Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (183 reviews)
  • Jcpenney Shipping Service (120 reviews)
  • Jcpenney Manager (80 reviews)
  • Sears Repair (507 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (461 reviews)