Jcpenney vs Sears

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Jcpenney

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1127 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $890 AVERAGE LOSS
2.4
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Product 11
  • Customer service 4
  • Sizes available 4
  • Sales staff 3
  • Staff 3

Customers don't like

  • Customer service15
  • Rude employees13
  • Treatment9
  • Wasted time8
  • Rude employee6

Products by Jcpenney

No items

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Sears

Supermarkets and Malls
  • 15 ISSUES RESOLVED
  • 4181 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
2.1
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Price 19
  • I will like it when they are out of business 9
  • Product 9
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service92
  • Customer service44
  • Service38
  • Delivery experience37
  • Poor product quality16

Products by Sears

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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