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Jcpenney
Sears

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Jcpenney

Jcpenney

2.2
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1658 TOTAL REVIEWS
Rank
53 out of 613
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    123
  • SUCCESSFUL
    59%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    19%
Top Products and Services
2.8
177 reviews
2.3
115 reviews
2.8
78 reviews
Sears

Sears

1.9
  • 37 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 6036 TOTAL REVIEWS
Rank
68 out of 613
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    481
  • SUCCESSFUL
    43%
  • AVG CALL DURATION
    04:31
  • ISSUES RESOLVED
    11%
Top Products and Services
2
505 reviews
2.1
473 reviews
2
446 reviews

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