PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Sears

Jcpenney and Sears Overview

Total reviews 1845 6478
Company responses 0 871
Issues resolved 12 41

Jcpenney and Sears Consumer Ratings

Rank
65 out of 334 in Supermarkets and Malls category
84 out of 334 in Supermarkets and Malls category
Customer service
65 in category
91 in category
Website
57 in category
80 in category
Product or Service Quality
58 in category
88 in category
Discounts and Special Offers
36 in category
74 in category

Jcpenney and Sears Rating Details

Customer service
1.5 (518 reviews)
1.2 (1934 reviews)
Reviewer's quote

Called customer service office was closed. Hours of operation showed it should have been open..

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...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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Website
2.3 (436 reviews)
1.8 (1489 reviews)
Reviewer's quote

I placed 3 large orders and they cancelled it stating the prices were incorrect on their website and all orders that day were cancelled. Which is false. I know 6 people whose orders were fulfilled..

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...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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Product or Service Quality
2.1 (417 reviews)
1.5 (1553 reviews)
Reviewer's quote

...Quality of what I did receive was very poor. Will not shop there ever again. I requested the credit be put on my account because I live far away from the store, am elderly and walk with a cane...

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...Your products seem to be of poor quality seeing that this is the second fridge in less then a year that not working right. I probably will not use you or your services in the future. Former customer, Suzanne Rider..

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Discounts and Special Offers
2.7 (413 reviews)
1.9 (1294 reviews)
Reviewer's quote

I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans...

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...id go ahead and reschedule it (annoyed but will wait) I then call the store and get the same young woman who says she will have her manager call me to discuss discounts or other options, I never get the call! The day before the rescheduled delivery (a week later) I get another call telingl me to call again since there ...

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Jcpenney and Sears Pros and Cons

Pros
  • Product
  • I dont see any right now
  • Coupons
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Poor customer service
  • Delivery experience
  • Service

Jcpenney and Sears Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Jcpenney and Sears Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Jcpenney and Sears Latest Reviews

Recent published reviews
1.2

Texarkana Arkansas store supervisor Christy Falsely Accusing Like you scared of this employee shame on you enlighten...

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No votes

I was trying to order a part for my kenmore fridge and everything was good until it came time to pay and I had to have...

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1.2

Called customer service office was closed. Hours of operation showed it should have been open.

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No votes

This was a first for me. A repair technician came to my home to check my dead refrigerator. He ordered the parts right...

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Jcpenney and Sears Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (193 reviews)
  • Jcpenney Shipping Service (127 reviews)
  • Jcpenney Credit Card (81 reviews)
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (473 reviews)