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Jcpenney

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1175 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $4.6K AVERAGE LOSS
2.3
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Product 13
  • Coupons 4
  • Customer service 4
  • Sizes available 4
  • Staff 3

Customers don't like

  • Customer service15
  • Rude employees14
  • Treatment9
  • Wasted time8
  • Rude employee6
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1047 TOTAL REVIEWS
  • $680K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Repairman 4
  • Repairmen informed and friendly 3
  • Sales people were nice 3
  • Technician was friendly 3
  • Worst experience ever 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer service14
  • Customer escalation department12
  • No one with athority11
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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