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Jcpenney

Supermarkets and Malls
  • 6 ISSUES RESOLVED
  • 1326 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $4.1K AVERAGE LOSS
2.2
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Product 13
  • Coupons 5
  • Staff 4
  • Sizes available 4
  • Customer service 4

Customers don't like

  • Customer service10
  • Rude employees9
  • Treatment5
  • False promises4
  • Worst customer service3
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1241 TOTAL REVIEWS
  • $770K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Sales people were nice 5
  • Polite and friendly repairmen 5
  • Technician was friendly 4
  • Repairman 4
  • Repairmen informed and friendly 3

Customers don't like

  • Poor customer service11
  • Inability to repair10
  • No one with athority6
  • Lack of customer service6
  • Stock answers4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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