PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Old Navy and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Old Navy
Jcpenney

Old Navy and Jcpenney Overview

Total reviews
470
1754
Company responses
0
0
Issues resolved
1
11

Old Navy and Jcpenney Consumer Ratings

Rank
303 out of 1976 in Footwear and Clothing category
62 out of 321 in Supermarkets and Malls category
Customer service
326 in category
67 in category
Website
363 in category
56 in category
Product or Service Quality
208 in category
51 in category
Exchange, Refund and Cancellation Policy
152 in category
45 in category

Old Navy and Jcpenney Rating Details

Customer service
1.5 (146 reviews)
1.5 (479 reviews)
Reviewer's quote

...The customer service is taking up to two hours for someone to answer the phones!!! So why are they still Doing business if they cant handle customer service???..

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I called customer service concerning two fraud purchases made on my card. A hold was put on this card and still waiting for the new credit card sent to me..

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Website
2.3 (132 reviews)
2.3 (404 reviews)
Reviewer's quote

I have always enjoyed the jeans from The Gap and Old Navy because I am bottom heavy these jeans fit me better than other brands but I am so pissed off right now about the timeframe of my order. I placed an order on 4/22/2020 and today is 5/24/2020 and my stuff is still in freaking transit. I have...

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...So I go on y’all website to see the status and it said it was delivered. That’s *** cause the package said all my items was in the package but it definitely wasn’t . Then also there is a white piece of paper in it saying not all my items was in my package...

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Product or Service Quality
2.2 (125 reviews)
2.1 (376 reviews)
Reviewer's quote

The customer service contact number provided by Old Navy, either there are few customer service people working or no one is actually there because I have tried calling for a couple of days now and can not get a hold of an actual person! Been on hold for hours with no resolution of getting a hold of...

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...I called your customer service line but after waiting 40 minutes, I hung up..

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Exchange, Refund and Cancellation Policy
2.1 (124 reviews)
2.1 (379 reviews)
Reviewer's quote

I returned 3 pairs of jeans and still havent received my refund back ..

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...They are refusing to refund my money. JCPenney shipped defective products and refusing to refund my money. Buyer beware!!..

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Old Navy and Jcpenney Pros and Cons

Pros
  • Love the clothing
  • Good sales
  • Children likes this brands
  • Product
  • Coupons
  • Staff
Cons
  • Horrible customer service
  • Customer service
  • Poor quality
  • Customer service
  • Rude employees
  • Way this situation was handled

Old Navy and Jcpenney Most Positive Reviews

Top rated reviews
5

The pants pockets aren't big enough I need bigger pockets ok

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I normally don't mull over a rude or irrational customer too long, but this woman was beyond over anything I've ever...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Old Navy and Jcpenney Most Critical Reviews

Lowest rated reviews
1

I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

I visited the Old Navy store located in Annapolis, Maryland on Saturday, 20 September 2014 at approximately 1:15 pm. ...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Old Navy and Jcpenney Latest Reviews

Recent published reviews
1

my bill got charge twice, called and waited for 30mins never got connect to a representative to solve my problem

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No votes

Have a pair of shoes need to be returned to small don't fit

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1

OldNavy is not refunding money promptly or at all after receiving the return, and sending out canceled orders.
The custom...

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No votes

I need to know when are y'all going to open and if you're not going to open I need to return some stuff

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Old Navy and Jcpenney Products and Services

Most reviewed product and services
  • Old Navy Customer Care (43 reviews)
  • Old Navy Credit Card (31 reviews)
  • Old Navy Commercial (30 reviews)
  • Jcpenney Customer Care (187 reviews)
  • Jcpenney Shipping Service (121 reviews)
  • Jcpenney Manager (80 reviews)