PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Menards
Jcpenney

Menards and Jcpenney Overview

Total reviews
2266
1664
Company responses
0
0
Issues resolved
13
11

Menards was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 2266 reviews. It is 602 reviews more than Jcpenney received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Menards customer support team and Jcpenney customer service.

Menards and Jcpenney Consumer Ratings

Rank
35 out of 614 in Supermarkets and Malls category
54 out of 614 in Supermarkets and Malls category
Customer service
40 in category
63 in category
Staff
29 in category
48 in category
Website
34 in category
47 in category

According to consumer ratings and reviews, Menards ranks 19 points higher in the Supermarkets and Malls category than Jcpenney. People gave Menards 1.8 stars for Customer service criterion in Supermarkets and Malls category and it is 69 points higher than the worst rated brand in this category. At the same time, Jcpenney was rated 1.5 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Menards has a higher rating than Jcpenney. Regarding Website criterion, consumers gave Menards 2.6 stars and it is 69% greater than other in category. Jcpenney however was rated 2.4 stars and it is 57% greater than other in category.

Menards and Jcpenney Rating Details

Customer service
1.8 (592 reviews)
1.5 (447 reviews)
Reviewer's quote

... was to take everything down on his own and he gets injured Can you imagine the HUGE lawsuit we would be filing against Menard for such an extreme low customer service/satisfaction If something so necessary like the escalator is broken service should be called in immediately to try and repair plus have signs blocking so no one goes down thru there But of course there was nothing blocking which is an OSHA violation....

Gladys G

...So you mean to tell me customer are not allowed to try on the rings to see how it look and sales man can put the security tag back on the ring . Not only that it was as if he was saying I might steal the ring. Why have the rings with a security tag if the customers cannot try on the ring (s)...

Be a
Staff
2.2 (521 reviews)
1.8 (389 reviews)
Reviewer's quote

...Staff of Menards hardware, hardware@menard-inc. com attn, Hardware Associate Buyer, Menard, Inc. as well as Menards “guest services” guest@menard-inc...

David P

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...

PissedConsumer1253932
Website
2.6 (502 reviews)
2.4 (380 reviews)
Reviewer's quote

...I think the customer service # listed on menards website is for their menards card. So sent an email..

PissedConsumer1655060

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B

Menards and Jcpenney Pros and Cons

Pros
  • Prices
  • Generally favorable shopping
  • Selection
  • Product
  • Coupons
  • Staff
Cons
  • Poor customer service
  • Response of local management
  • Rude manager
  • Customer service
  • Rude employees
  • Way this situation was handled

Menards and Jcpenney Most Positive Reviews

Top rated reviews
5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Menards and Jcpenney Most Critical Reviews

Lowest rated reviews
1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Menards and Jcpenney Latest Reviews

Recent published reviews
1.7

I bought my tree, cut the bottom, kept it watered and after 6 days I have a half bare tree. The needles are carpeting...

Read all 2266 reviews
1.8

I was being charged different prices by the salon and I was having the same service done I also had to cancel a couple...

Read all 1664 reviews

Menards and Jcpenney Products and Services

Most reviewed product and services
  • Menards Rebate (290 reviews)
  • Menards Customer Care (221 reviews)
  • Menards Manager (164 reviews)
  • Jcpenney Customer Care (178 reviews)
  • Jcpenney Shipping Service (115 reviews)
  • Jcpenney Manager (80 reviews)