PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and JCPenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
2.5
JCPenney
2.5
Macys
JCPenney

Macys and JCPenney Overview

Total reviews 3667 2788
Company responses 0 0
Issues resolved 36 28

Macys and JCPenney Consumer Ratings

Rank
512 out of 4768 in Footwear and Clothing category
511 out of 4768 in Footwear and Clothing category
Customer service
536 in category
587 in category
Exchange, Refund and Cancellation Policy
403 in category
400 in category
Website
642 in category
671 in category
Product or Service Quality
523 in category
625 in category

Macys and JCPenney Rating Details

Customer service
1.9
(1394 reviews)
1.8
(887 reviews)
Reviewer's quote

...I was able to get the price adjusted for the dress after speaking with customer service..

Read full review

When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally...

Read full review
Exchange, Refund and Cancellation Policy
2.2
(1074 reviews)
2.2
(712 reviews)
Reviewer's quote

...Getting them to refund my money is dlower than a turtle & a snail race. It has definetly soured me frim ordering frim Macys again..

Read full review

I took some items in to exchange,, the 2 ladies at return counter were extremely rude and offered no assistance. I then spoke with a manager who went above and beyond to help me. I then returned to pick up my new item and was treated rudely once again by yet a different employee...

Read full review
Website
2.5
(1057 reviews)
2.4
(729 reviews)
Reviewer's quote

...It showed on the website it was never shipped. They didn't cancel the order. They finagled the website and gave me a bogus delivery confirmation number...

Read full review

...Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything". Unacceptable...

Read full review
Product or Service Quality
2.4
(1032 reviews)
2.3
(719 reviews)
Reviewer's quote

Customer service impossible to get anything but automated service and dropped calls. Not people friendly and not user friendly at all for the elderly..

Read full review

...I've called customer service atleast 6 times. They claim to elevate the situation which I then get an email claiming they refunded me. They have not...

Read full review

Macys and JCPenney Pros and Cons

Pros
  • Sale prices
  • Product
  • Products
  • Product
  • I have done business with jcpenney for decades
  • I dont see any right now
Cons
  • Poor customer service
  • Customer service
  • Not happy with customer service
  • Customer service
  • Rude employees
  • Poor service

Macys and JCPenney Most Positive Reviews

Top rated reviews
5

Dear Cus tom er Service at Macy's, My family and I are very upset at Macy's taking sides in the political arena. Until y...

Read full review
5

Why wasnt I notified about the different checking account numbers?!
I suffered being 90 days deliquent.
BBBBBnbnnnnn

Read full review
5

Last week I wrote to Macy's expressing my concern about their using our SSNs as ID. I've yet to receive the courtesy of...

Read full review
5

Today l placed an orde! About 15 minutes ago!
Rita O Madrigal
570 S Coronado Dr Apt 101 Sierra Vista, Arizona 85636

Read full review

Macys and JCPenney Most Critical Reviews

Lowest rated reviews
1

The item I ordered had the wrong tracking number on it and the item was sent to Texas. This is ridiculous. To know that...

Read full review
1

I ordered a mattress from JCPenney.com in late March. After placing my order I received an email for my order number...

Read full review
1

Customer service impossible to get anything but automated service and dropped calls. Not people friendly and not user...

Read full review
1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

Read full review

Macys and JCPenney Latest Reviews

Recent published reviews
5

The item I ordered price changed two days after I ordered. I was able to get the price adjusted for the dress after...

Read full review
No votes

To change my bill to my email and not through the postal service. Please reply. bettytimmerman339@***.com. Thank you.

Read full review
5

This was the 2nd time Ive had to cancel an order and was told she couldnt cancel it and it was within 7min. Only when I...

Read full review
No votes

Ud.norte geesto Delaware desaProbaciรณno mi dijo que ccomplementosignara por unamirar fijamentecomo que nos puso en...

Read full review