PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Jcpenney

Macys and Jcpenney Overview

Total reviews 1715 1852
Company responses 0 0
Issues resolved 14 12

Macys and Jcpenney Consumer Ratings

Rank
79 out of 344 in Supermarkets and Malls category
68 out of 344 in Supermarkets and Malls category
Customer service
70 in category
62 in category
Website
58 in category
54 in category
Exchange, Refund and Cancellation Policy
63 in category
47 in category
Product or Service Quality
54 in category
51 in category

Macys and Jcpenney Rating Details

Customer service
1.5 (503 reviews)
1.5 (523 reviews)
Reviewer's quote

...Sharon in Customer service assured me she would reissue the balance after Mgr ok. 4 months larer, still waiting..

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Called customer service office was closed. Hours of operation showed it should have been open..

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Website
2.2 (403 reviews)
2.3 (440 reviews)
Reviewer's quote

i have no way of knowing whether the package is late being delivered, because when i go to the website and enter the order number i got over the phone, it returns a system error message. i have no idea where my package is, when i should expect it, whether there's a delay. the company is run by...

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I placed 3 large orders and they cancelled it stating the prices were incorrect on their website and all orders that day were cancelled. Which is false. I know 6 people whose orders were fulfilled..

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Exchange, Refund and Cancellation Policy
1.9 (386 reviews)
2.1 (417 reviews)
Reviewer's quote

...I immediately called Macy's customer care to complete the cancellation. I requested a confirmation email. Never arrived...

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...I didnt know JCPenney was in such dire straits that a $500 dishwasher could cause this much problem for a refund if they cant resolve the problem. No wonder they had to close the appliance department because it really sucks..

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Product or Service Quality
2 (365 reviews)
2.1 (420 reviews)
Reviewer's quote

...re for over 40 years but in recent years their online order department and fulfillment departments have screwed up countless orders to include charging me for product I did not receive, sending me the wrong items, mailing to the wrong address and billing me for product they did not have in stock. I have tried for over a year to discuss ...

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...If you are selling the heck out of a product, arrange to make more - don’t discontinue it. Makes no sense. I haven’t worn long pants now in almost 15 years, just skirts...

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Macys and Jcpenney Pros and Cons

Pros
  • Sale prices
  • Product
  • Quality of products
  • Product
  • I dont see any right now
  • Coupons
Cons
  • Poor customer service
  • Not getting employee assistance
  • Billing and customer service
  • Customer service
  • Rude employees
  • Way this situation was handled

Macys and Jcpenney Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Macys and Jcpenney Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @***.com until recently I had to return some items by mail and got a huge problem with t...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Macys and Jcpenney Latest Reviews

Recent published reviews
1

Cant call and pay bill

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5

I placed an order on 10-19 it shows it was taken out of my checking account cannot find my order please contact me

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No votes

Im not a pissed costumer of my Representative said that please notate it and go back and check the conversation between...

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1

never received and billed and paid on my credit card

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Macys and Jcpenney Products and Services

Most reviewed product and services
  • Macys Credit Card (105 reviews)
  • Macys Manager (75 reviews)
  • Macys Gift Card (70 reviews)
  • Jcpenney Shipping Service (128 reviews)
  • Jcpenney Credit Card (81 reviews)
  • Jcpenney Manager (79 reviews)