PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Macys

Jcpenney and Macys Overview

Total reviews
1749
1493
Company responses
0
0
Issues resolved
11
11

Jcpenney and Macys Consumer Ratings

Rank
55 out of 320 in Supermarkets and Malls category
78 out of 320 in Supermarkets and Malls category
Customer service
68 in category
75 in category
Website
57 in category
60 in category
Discounts and Special Offers
33 in category
42 in category
Exchange, Refund and Cancellation Policy
46 in category
63 in category

Jcpenney and Macys Rating Details

Customer service
1.5 (477 reviews)
1.4 (399 reviews)
Reviewer's quote

I called customer service concerning two fraud purchases made on my card. A hold was put on this card and still waiting for the new credit card sent to me..

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No customer service agents available..

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Website
2.3 (401 reviews)
2.2 (325 reviews)
Reviewer's quote

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

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...They no longer have their customer service phone numbers or emails on their website. This dress is for my nieces wedding, so if Im not going to receive it in time, I need look elsewhere for a dress. Unfortunately, I cannot find this same dress anywhere else...

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Discounts and Special Offers
2.7 (380 reviews)
2.5 (281 reviews)
Reviewer's quote

I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans...

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...When I called about it, I was told that they didn't charge the $85 pickup fee for the first box, as if that were something special. One more reason to shop local..

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Exchange, Refund and Cancellation Policy
2.1 (377 reviews)
1.9 (300 reviews)
Reviewer's quote

...They are refusing to refund my money. JCPenney shipped defective products and refusing to refund my money. Buyer beware!!..

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...Its been almost 4 weeks and they still havent issued a refund ($250) to my account. Worst company Ive done business with since this pandemic has started. I wont be doing any further business with them..

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Jcpenney and Macys Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Product
  • Sale prices
  • Selection
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Poor customer service
  • Billing and customer service
  • Not getting employee assistance

Jcpenney and Macys Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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Jcpenney and Macys Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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Jcpenney and Macys Latest Reviews

Recent published reviews
No votes

Please fill order of 5.5 qt do g dark red
Will return blanket to store

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3.3

MACY'S...GOING THE WAY OF SEARS and J.C. PENNEY!!! Last month...paid my bill IN TOTAL...even early before they even...

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1.4

I had someone *** my JCP account and cancel orders, changed shipping address JCP customer service said they couldn't do...

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No votes

My name is Marie S and I just came from the Macy's store in Port Charlotte, Florida where I was told that if I buy a...

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Jcpenney and Macys Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (187 reviews)
  • Jcpenney Shipping Service (121 reviews)
  • Jcpenney Manager (80 reviews)
  • Macys Account (111 reviews)
  • Macys Credit Card (101 reviews)
  • Macys Customer Care (89 reviews)