PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JCPenney and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JCPenney
2.5
Macys
2.5
JCPenney
Macys

JCPenney and Macys Overview

Total reviews 2788 3667
Company responses 0 0
Issues resolved 28 36

JCPenney and Macys Consumer Ratings

Rank
511 out of 4768 in Footwear and Clothing category
512 out of 4768 in Footwear and Clothing category
Customer service
587 in category
536 in category
Website
671 in category
642 in category
Product or Service Quality
625 in category
523 in category
Exchange, Refund and Cancellation Policy
400 in category
403 in category

JCPenney and Macys Rating Details

Customer service
1.8
(887 reviews)
1.9
(1394 reviews)
Reviewer's quote

When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally...

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...I was able to get the price adjusted for the dress after speaking with customer service..

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Website
2.4
(729 reviews)
2.5
(1057 reviews)
Reviewer's quote

...Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything". Unacceptable...

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...It showed on the website it was never shipped. They didn't cancel the order. They finagled the website and gave me a bogus delivery confirmation number...

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Product or Service Quality
2.3
(719 reviews)
2.4
(1032 reviews)
Reviewer's quote

...I've called customer service atleast 6 times. They claim to elevate the situation which I then get an email claiming they refunded me. They have not...

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Customer service impossible to get anything but automated service and dropped calls. Not people friendly and not user friendly at all for the elderly..

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Exchange, Refund and Cancellation Policy
2.2
(712 reviews)
2.2
(1074 reviews)
Reviewer's quote

I took some items in to exchange,, the 2 ladies at return counter were extremely rude and offered no assistance. I then spoke with a manager who went above and beyond to help me. I then returned to pick up my new item and was treated rudely once again by yet a different employee...

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...Getting them to refund my money is dlower than a turtle & a snail race. It has definetly soured me frim ordering frim Macys again..

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JCPenney and Macys Pros and Cons

Pros
  • Product
  • I have done business with jcpenney for decades
  • I dont see any right now
  • Sale prices
  • Product
  • Products
Cons
  • Customer service
  • Rude employees
  • Poor service
  • Poor customer service
  • Customer service
  • Not happy with customer service

JCPenney and Macys Most Positive Reviews

Top rated reviews
5

Why wasnt I notified about the different checking account numbers?!
I suffered being 90 days deliquent.
BBBBBnbnnnnn

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5

Dear Cus tom er Service at Macy's, My family and I are very upset at Macy's taking sides in the political arena. Until y...

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5

Today l placed an orde! About 15 minutes ago!
Rita O Madrigal
570 S Coronado Dr Apt 101 Sierra Vista, Arizona 85636

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5

Last week I wrote to Macy's expressing my concern about their using our SSNs as ID. I've yet to receive the courtesy of...

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JCPenney and Macys Most Critical Reviews

Lowest rated reviews
1

Good afternoon
I placed an order 7th March and I havent received it yet
Order number #1009. It was 2 tops one turquoise an...

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1

Order had been delayed for 3 weeks. Called and was told they will send a replacement.
Waited for the replacement.
I called...

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1

we went to jcpenney on time but the staff were busy with another client..we overlook this situation. after 40 min our...

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1

Customer service impossible to get anything but automated service and dropped calls. Not people friendly and not user...

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JCPenney and Macys Latest Reviews

Recent published reviews
No votes

To change my bill to my email and not through the postal service. Please reply. bettytimmerman339@***.com. Thank you.

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5

The item I ordered price changed two days after I ordered. I was able to get the price adjusted for the dress after...

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No votes

Ud.norte geesto Delaware desaProbaciรณno mi dijo que ccomplementosignara por unamirar fijamentecomo que nos puso en...

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5

This was the 2nd time Ive had to cancel an order and was told she couldnt cancel it and it was within 7min. Only when I...

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