PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Macys

Jcpenney and Macys Overview

Total reviews 1845 1696
Company responses 0 0
Issues resolved 12 12

Jcpenney and Macys Consumer Ratings

Rank
65 out of 334 in Supermarkets and Malls category
78 out of 334 in Supermarkets and Malls category
Customer service
65 in category
76 in category
Website
57 in category
59 in category
Product or Service Quality
58 in category
59 in category
Discounts and Special Offers
36 in category
41 in category

Jcpenney and Macys Rating Details

Customer service
1.5 (518 reviews)
1.4 (491 reviews)
Reviewer's quote

Called customer service office was closed. Hours of operation showed it should have been open..

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...Sharon in Customer service assured me she would reissue the balance after Mgr ok. 4 months larer, still waiting..

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Website
2.3 (436 reviews)
2.2 (393 reviews)
Reviewer's quote

I placed 3 large orders and they cancelled it stating the prices were incorrect on their website and all orders that day were cancelled. Which is false. I know 6 people whose orders were fulfilled..

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i have no way of knowing whether the package is late being delivered, because when i go to the website and enter the order number i got over the phone, it returns a system error message. i have no idea where my package is, when i should expect it, whether there's a delay. the company is run by...

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Product or Service Quality
2.1 (417 reviews)
2 (358 reviews)
Reviewer's quote

...Quality of what I did receive was very poor. Will not shop there ever again. I requested the credit be put on my account because I live far away from the store, am elderly and walk with a cane...

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...I have purchased from this vendor before and like the service and warranty. They were to be shipped to my home in 2 days. Due to an unforeseen situation that unfolded 2 hours after I left the store, I was forced to cancel the purchase same day...

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Discounts and Special Offers
2.7 (413 reviews)
2.6 (342 reviews)
Reviewer's quote

I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans...

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...When I called about it, I was told that they didn't charge the $85 pickup fee for the first box, as if that were something special. One more reason to shop local..

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Jcpenney and Macys Pros and Cons

Pros
  • Product
  • I dont see any right now
  • Coupons
  • Sale prices
  • Product
  • Quality of products
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Poor customer service
  • Not getting employee assistance
  • Billing and customer service

Jcpenney and Macys Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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Jcpenney and Macys Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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Jcpenney and Macys Latest Reviews

Recent published reviews
1.2

Texarkana Arkansas store supervisor Christy Falsely Accusing Like you scared of this employee shame on you enlighten...

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No votes

I didnt receive my bill, and I want to make a payment.

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1.2

Called customer service office was closed. Hours of operation showed it should have been open.

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1.7

I purchased a pair of expensive designer sunglasses at a vendor within Macy's with my Macy's card. I have purchased...

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Jcpenney and Macys Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (193 reviews)
  • Jcpenney Shipping Service (127 reviews)
  • Jcpenney Credit Card (81 reviews)
  • Macys Account (112 reviews)
  • Macys Credit Card (105 reviews)
  • Macys Customer Care (99 reviews)