PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Macys

Jcpenney and Macys Overview

Total reviews
1668
1320
Company responses
0
0
Issues resolved
11
8

Jcpenney was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 1668 reviews. It is 348 reviews more than Macys received since Dec 17, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jcpenney customer support team and Macys customer service.

Jcpenney and Macys Consumer Ratings

Rank
56 out of 614 in Supermarkets and Malls category
61 out of 614 in Supermarkets and Malls category
Customer service
63 in category
58 in category
Staff
47 in category
46 in category
Website
48 in category
51 in category

According to consumer ratings and reviews, Jcpenney ranks 5 points higher in the Supermarkets and Malls category than Macys. People gave Jcpenney 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 47 points higher than the worst rated brand in this category. At the same time, Macys was rated 1.5 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Macys has a higher rating than Macys. Regarding Website criterion, consumers gave Jcpenney 2.4 stars and it is 56% greater than other in category. Macys however was rated 2.2 stars and it is 54% greater than other in category.

Jcpenney and Macys Rating Details

Customer service
1.5 (449 reviews)
1.5 (321 reviews)
Reviewer's quote

...Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!..

PissedConsumer1728519

We purchased 2 couch's and 1 love seat from Macy's along with the worry no more plan and delivery on Sept 29, 2019. The furniture was delivered on Oct 18, 2019 and at the time of delivery there was damage to every item that we purchased. The couch's had wavy denting/ bumps along the top perimeter/...

Raymond F
Staff
1.8 (391 reviews)
1.8 (244 reviews)
Reviewer's quote

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...

PissedConsumer1253932

...The staff was very nice and attentive, they take the time to explain you the virtues of the product. They have affordable prices as well. I'm really looking forward to see the Christmas decorations this year *__*..

Bea B
Website
2.4 (382 reviews)
2.2 (265 reviews)
Reviewer's quote

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B

So I put in the email, the website tries to send a code to my phone to validate my identity, pretty standard stuff, but then it would just stop right there - it says "processing" for a couple minutes then goes to Macy's homepage. That's it. I've tried it on different days and with three different...

Ash S

Jcpenney and Macys Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Product
  • Sale prices
  • Selection
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Poor customer service
  • Billing and customer service
  • Poorly trained employee

Jcpenney and Macys Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Jcpenney and Macys Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

Jcpenney and Macys Latest Reviews

Recent published reviews
2.8

Ordered men's briefs. Never received them after 2 1/2 weeks. Wife called; no answer. She went to store to possibly get...

Read all 1668 reviews
2.3

I placed on online order. The company did not send what I ordered. The sales lady refused to accept that they sent me...

Read all 1320 reviews

Jcpenney and Macys Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (179 reviews)
  • Jcpenney Shipping Service (115 reviews)
  • Jcpenney Manager (80 reviews)
  • Macys Account (110 reviews)
  • Macys Credit Card (97 reviews)
  • Macys Customer Care (77 reviews)