PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Macys

Jcpenney and Macys Overview

Total reviews
1684
1340
Company responses
0
0
Issues resolved
11
9

Jcpenney was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 1684 reviews. It is 344 reviews more than Macys received since Dec 17, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jcpenney customer support team and Macys customer service.

Jcpenney and Macys Consumer Ratings

Rank
57 out of 482 in Supermarkets and Malls category
63 out of 482 in Supermarkets and Malls category
Customer service
62 in category
64 in category
Staff
45 in category
49 in category
Website
49 in category
52 in category

According to consumer ratings and reviews, Jcpenney ranks 6 points higher in the Supermarkets and Malls category than Macys. People gave Jcpenney 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 49 points higher than the worst rated brand in this category. At the same time, Macys was rated 1.5 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Macys has a higher rating than Macys. Regarding Website criterion, consumers gave Jcpenney 2.3 stars and it is 56% greater than other in category. Macys however was rated 2.2 stars and it is 53% greater than other in category.

Jcpenney and Macys Rating Details

Customer service
1.5 (453 reviews)
1.5 (333 reviews)
Reviewer's quote

...Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket..

Jaylea

...me to mattresses, which is where I met Victoria in Clearwater, Fla who desperately tried to help me but the people she contacted in her excellent pursuit of customer service just hung up the phone on us. I thanked her and knew then I was going here and the BBB. In the new world of bad customer service, Macy's gets the top...

PissedConsumer1764093
Staff
1.8 (395 reviews)
1.8 (254 reviews)
Reviewer's quote

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...

PissedConsumer1253932

...The staff was very nice and attentive, they take the time to explain you the virtues of the product. They have affordable prices as well. I'm really looking forward to see the Christmas decorations this year *__*..

Bea B
Website
2.3 (385 reviews)
2.2 (272 reviews)
Reviewer's quote

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B

So I put in the email, the website tries to send a code to my phone to validate my identity, pretty standard stuff, but then it would just stop right there - it says "processing" for a couple minutes then goes to Macy's homepage. That's it. I've tried it on different days and with three different...

Ash S

Jcpenney and Macys Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Product
  • Sale prices
  • Selection
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Poor customer service
  • Billing and customer service
  • Staff

Jcpenney and Macys Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Jcpenney and Macys Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

Jcpenney and Macys Latest Reviews

Recent published reviews
2.8

Finally a person answered and asked me to call the number on the back of the card. I explained to her twice that it...

Read all 1684 reviews
1.9

Bought what was sold to me as a plush mattress topper on Macy's.com. Ordered 12/26, received 1/6. Order # 11884811439....

Read all 1340 reviews

Jcpenney and Macys Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (183 reviews)
  • Jcpenney Shipping Service (120 reviews)
  • Jcpenney Manager (80 reviews)
  • Macys Account (111 reviews)
  • Macys Credit Card (97 reviews)
  • Macys Customer Care (83 reviews)