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Jcpenney

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1233 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $4.4K AVERAGE LOSS
2.3
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Product 13
  • Coupons 5
  • Customer service 4
  • Sizes available 4
  • Staff 3

Customers don't like

  • Rude employees9
  • Customer service7
  • Treatment5
  • False promises4
  • Worst customer service3
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Lord And Taylor

Footwear and Clothing
Has verified representatives
  • 11 ISSUES RESOLVED
  • 315 COMPANY RESPONSES
  • 358 TOTAL REVIEWS
  • $16K CLAIMED LOSSES
  • $157 AVERAGE LOSS
3.4
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • None 8
  • Products 5
  • Product and sales price 4
  • Salesperson 3
  • Product as advertised 2

Customers don't like

  • Customer service11
  • Slow order processing9
  • Online service8
  • Do not honor what was promised5
  • Poor customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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