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Jcpenney

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1188 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $4.5K AVERAGE LOSS
2.3
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Product 13
  • Coupons 4
  • Customer service 4
  • Sizes available 4
  • Staff 3

Customers don't like

  • Customer service15
  • Rude employees14
  • Treatment9
  • Wasted time8
  • Rude employee6
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Lord And Taylor

Footwear and Clothing
Has verified representatives
  • 10 ISSUES RESOLVED
  • 270 COMPANY RESPONSES
  • 312 TOTAL REVIEWS
  • $12.4K CLAIMED LOSSES
  • $139 AVERAGE LOSS
3.5
Customer service
Website
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • None 7
  • Products 5
  • Salesperson 3
  • Product as advertised 2
  • Sales people 1

Customers don't like

  • Customer service17
  • Do not honor what was promised13
  • Online service12
  • Slow order processing10
  • Poor customer service9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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