PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kohls and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kohls
Jcpenney

Kohls and Jcpenney Overview

Total reviews 1722 1835
Company responses 1 0
Issues resolved 18 11

Kohls and Jcpenney Consumer Ratings

Rank
56 out of 333 in Supermarkets and Malls category
65 out of 333 in Supermarkets and Malls category
Customer service
61 in category
64 in category
Website
57 in category
53 in category
Discounts and Special Offers
33 in category
35 in category
Exchange, Refund and Cancellation Policy
46 in category
48 in category

Kohls and Jcpenney Rating Details

Customer service
1.6 (604 reviews)
1.5 (511 reviews)
Reviewer's quote

...Ness, customer service was polite but now I have to wait till the 17th for the next discount and what I have in my basket might be gone by then. The order was cancelled the day following being made..

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The order was processed and I’m waiting to receive the order only to get an email that my order was canceled when I called customer service I was told that the items were priced wrong. This is unacceptable the price should be honored. This means the price was falsified only to get me to look for...

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Website
2.1 (523 reviews)
2.3 (432 reviews)
Reviewer's quote

The Kohl's Credit Card website is hands down the slowest and worst designed website I have ever used. The company should be ashamed for being that archaic in today's modern times. I will be cancelling my card because I absolutely cannot stand the stupid website..

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I placed 3 large orders and they cancelled it stating the prices were incorrect on their website and all orders that day were cancelled. Which is false. I know 6 people whose orders were fulfilled..

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Discounts and Special Offers
2.7 (479 reviews)
2.7 (410 reviews)
Reviewer's quote

...Coupons and discounts couldnt be applied. Talked to the manager and he told me to call Kohls. com...

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I recently opened a JCP account to purchase an appliance and take advantage of the 18 months special financing for it. Done. I also used the card to purchase a pair of jeans...

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Exchange, Refund and Cancellation Policy
2.2 (473 reviews)
2.1 (410 reviews)
Reviewer's quote

...I understand the policy but they are out of stock send me whatever color they have available. Im really upset because I ordered it for my daughter to take to college..

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...JCPenny does not have an exchange program. If you got something in the wrong size, you will have to return it and buy it again. I wish people would stop using them and let them fail..

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Kohls and Jcpenney Pros and Cons

Pros
  • Good deals
  • Shopping there
  • Coupons and savings
  • Product
  • I dont see any right now
  • Coupons
Cons
  • Customer service
  • Online ordering
  • Telephone customer service
  • Customer service
  • Rude employees
  • Way this situation was handled

Kohls and Jcpenney Most Positive Reviews

Top rated reviews
5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

i have been a big shopper at kohl's and oKohl's. com for years but as of today will not spemd one more dime with them....

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Kohls and Jcpenney Most Critical Reviews

Lowest rated reviews
1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

Saturday after noon I did some online shopping with kohls placed one order bought 4 things got one email conformation ,...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Kohls and Jcpenney Latest Reviews

Recent published reviews
No votes

Trying to get information about this order im not happy

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No votes

Impossible to talk with anyone. Automation service only ask to pay bill. Need statement mailed to me to see purchase mad...

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No votes

I never got a confirmation email from Kohl never got order number ...there's still a pending transaction on my debit...

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No votes

I ordered 3 St. John’s bay boat neck sleeved shirts. The colors were red, blue and black. I received my order and was...

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Kohls and Jcpenney Products and Services

Most reviewed product and services
  • Kohls Customer Care (187 reviews)
  • Kohls Shipping Service (113 reviews)
  • Kohls Credit Card (82 reviews)
  • Jcpenney Customer Care (192 reviews)
  • Jcpenney Shipping Service (127 reviews)
  • Jcpenney Credit Card (81 reviews)