PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kohls and JCPenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kohls
2.6
JCPenney
2.5
Kohls
JCPenney

Kohls and JCPenney Overview

Total reviews 3409 2788
Company responses 1 0
Issues resolved 36 28

Kohls and JCPenney Consumer Ratings

Rank
79 out of 533 in Supermarkets and Malls category
511 out of 4768 in Footwear and Clothing category
Customer service
93 in category
587 in category
Website
104 in category
671 in category
Discounts and Special Offers
61 in category
448 in category
Product or Service Quality
68 in category
625 in category

Kohls and JCPenney Rating Details

Customer service
1.9
(1273 reviews)
1.8
(887 reviews)
Reviewer's quote

...Very rude customer service..

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When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally...

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Website
2.3
(1086 reviews)
2.4
(729 reviews)
Reviewer's quote

...I going to continue to get the run around with NO end result I have emailed every contact I have called and opened several cases and even the chat on their website I have run out of options patience and really don't know what to do, I really don't want to let this much money go but I'm getting no...

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...Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything". Unacceptable...

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Discounts and Special Offers
2.9
(1034 reviews)
2.8
(697 reviews)
Reviewer's quote

TRIP FROM HOME, nearest location & signed up for Kohl's Cash, Kihl's rewards, E-mail Savings, Coupons, Discounts & Sales. I have never once received one reward in all the years of being a faithful customer. Also, when trying to access my account online, it takes quite a long time to access, & even...

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...It is your error and i will have to make a special trip to the store (60 miles round trip to return) i dont believe you should have charged me for the second order, since it was your error. The charge was $16. 49..

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Product or Service Quality
2.5
(1031 reviews)
2.3
(719 reviews)
Reviewer's quote

Excellent customer service in Sephora. See below photo of email sent to Sephora. The girls in the Sephora store have helped me pick out blush, eyeshadow, foundation, and lipstick...

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...I've called customer service atleast 6 times. They claim to elevate the situation which I then get an email claiming they refunded me. They have not...

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Kohls and JCPenney Pros and Cons

Pros
  • Good deals
  • Coupons
  • Shopping there
  • Product
  • I have done business with jcpenney for decades
  • I dont see any right now
Cons
  • Customer service
  • Online ordering
  • Poorest customer service
  • Customer service
  • Rude employees
  • Poor service

Kohls and JCPenney Most Positive Reviews

Top rated reviews
5

My name is Joe Biden and I am best friends with David Duke. I hire black people just to use them as my puppets and also...

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5

Why wasnt I notified about the different checking account numbers?!
I suffered being 90 days deliquent.
BBBBBnbnnnnn

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5

First, I would like to say, Kohlโ€™s has been my โ€œgo toโ€ store for 12 years. I purchased an item, then moved. I recently f...

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5

Today l placed an orde! About 15 minutes ago!
Rita O Madrigal
570 S Coronado Dr Apt 101 Sierra Vista, Arizona 85636

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Kohls and JCPenney Most Critical Reviews

Lowest rated reviews
1

The following was sent to Kohl's Executive Offices to the CEO and Other high level managers/officers. Their response was...

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1

I ordered a mattress from JCPenney.com in late March. After placing my order I received an email for my order number...

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1

I was in a Kohls store trying to buy some jewelry when one of the employees said you cant afford this SHlT you spear...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Kohls and JCPenney Latest Reviews

Recent published reviews
No votes

I was overcharged on my debit card 2 for a purchase on march 2nd and sales audit department told me it would be taken...

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No votes

To change my bill to my email and not through the postal service. Please reply. bettytimmerman339@***.com. Thank you.

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1.2

There is an error on my bill and I want to correct it. There is no one to speak to.
This is creating a Hugh problem for m...

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No votes

Ud.norte geesto Delaware desaProbaciรณno mi dijo que ccomplementosignara por unamirar fijamentecomo que nos puso en...

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