PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kohls and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kohls
Jcpenney

Kohls and Jcpenney Overview

Total reviews
1477
1668
Company responses
1
0
Issues resolved
15
11

Jcpenney was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 1668 reviews. It is 191 reviews more than Kohls received since Dec 3, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kohls customer support team and Jcpenney customer service.

Kohls and Jcpenney Consumer Ratings

Rank
53 out of 614 in Supermarkets and Malls category
56 out of 614 in Supermarkets and Malls category
Customer service
64 in category
63 in category
Website
58 in category
48 in category
Discounts and Special Offers
35 in category
32 in category

According to consumer ratings and reviews, Kohls ranks 3 points higher in the Supermarkets and Malls category than Jcpenney. People gave Kohls 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 46 points higher than the worst rated brand in this category. At the same time, Jcpenney was rated 1.5 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Jcpenney has a higher rating than Kohls. Regarding Discounts and Special Offers criterion, consumers gave Kohls 2.7 stars and it is 68% greater than other in category. Jcpenney however was rated 2.7 stars and it is 71% greater than other in category.

Kohls and Jcpenney Rating Details

Customer service
1.5 (511 reviews)
1.5 (449 reviews)
Reviewer's quote

I have been a Kohls customer for 6+ years. Several weeks ago I changed my phone # because I could not transfer my old number when I changed providers. I have misplaced my charge card...

PissedConsumer1723918

...Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!..

PissedConsumer1728519
Website
2.1 (451 reviews)
2.4 (382 reviews)
Reviewer's quote

A horrible website...

RITA J

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B
Discounts and Special Offers
2.7 (420 reviews)
2.7 (360 reviews)
Reviewer's quote

Shipped an item back to Kohl’s and it was never refunded. Call and provided tracking number and the employee lied and said it was refunded, but 7 months later, I see no refund. Found out that they do this on a regular basis to other people. The employee made it very clear that he was not going to...

Shanyla

To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this...

Catherine d

Kohls and Jcpenney Pros and Cons

Pros
  • Shopping there
  • Good deals
  • Pathetic
  • Product
  • Coupons
  • Staff
Cons
  • Customer service
  • Online ordering
  • Employees and management
  • Customer service
  • Rude employees
  • Way this situation was handled

Kohls and Jcpenney Most Positive Reviews

Top rated reviews
5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Kohls and Jcpenney Most Critical Reviews

Lowest rated reviews
1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Kohls and Jcpenney Latest Reviews

Recent published reviews
5

By phone by customer service

Read all 1477 reviews
2.8

Ordered men's briefs. Never received them after 2 1/2 weeks. Wife called; no answer. She went to store to possibly get...

Read all 1668 reviews

Kohls and Jcpenney Products and Services

Most reviewed product and services
  • Kohls Customer Care (168 reviews)
  • Kohls Shipping Service (101 reviews)
  • Kohls Credit Card (81 reviews)
  • Jcpenney Customer Care (179 reviews)
  • Jcpenney Shipping Service (115 reviews)
  • Jcpenney Manager (80 reviews)