PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JCPenney and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JCPenney
2.5
Kohls
2.6
JCPenney
Kohls

JCPenney and Kohls Overview

Total reviews 2788 3409
Company responses 0 1
Issues resolved 28 36

JCPenney and Kohls Consumer Ratings

Rank
511 out of 4768 in Footwear and Clothing category
79 out of 533 in Supermarkets and Malls category
Customer service
587 in category
93 in category
Website
671 in category
104 in category
Product or Service Quality
625 in category
68 in category
Exchange, Refund and Cancellation Policy
401 in category
88 in category

JCPenney and Kohls Rating Details

Customer service
1.8
(887 reviews)
1.9
(1273 reviews)
Reviewer's quote

When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally...

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...Very rude customer service..

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Website
2.4
(729 reviews)
2.3
(1086 reviews)
Reviewer's quote

...Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything". Unacceptable...

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...I going to continue to get the run around with NO end result I have emailed every contact I have called and opened several cases and even the chat on their website I have run out of options patience and really don't know what to do, I really don't want to let this much money go but I'm getting no...

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Product or Service Quality
2.3
(719 reviews)
2.5
(1031 reviews)
Reviewer's quote

...I've called customer service atleast 6 times. They claim to elevate the situation which I then get an email claiming they refunded me. They have not...

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Excellent customer service in Sephora. See below photo of email sent to Sephora. The girls in the Sephora store have helped me pick out blush, eyeshadow, foundation, and lipstick...

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Exchange, Refund and Cancellation Policy
2.2
(712 reviews)
2.5
(1028 reviews)
Reviewer's quote

I took some items in to exchange,, the 2 ladies at return counter were extremely rude and offered no assistance. I then spoke with a manager who went above and beyond to help me. I then returned to pick up my new item and was treated rudely once again by yet a different employee...

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...They then issued a refund after 10-12 days. The package was never even in transit! Basically they took payment, created shipping labels, did not ship anything and refunded after 2 weeks. Is this some kind of scam?..

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JCPenney and Kohls Pros and Cons

Pros
  • Product
  • I have done business with jcpenney for decades
  • I dont see any right now
  • Good deals
  • Coupons
  • Shopping there
Cons
  • Customer service
  • Rude employees
  • Poor service
  • Customer service
  • Online ordering
  • Poorest customer service

JCPenney and Kohls Most Positive Reviews

Top rated reviews
5

Why wasnt I notified about the different checking account numbers?!
I suffered being 90 days deliquent.
BBBBBnbnnnnn

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5

My name is Joe Biden and I am best friends with David Duke. I hire black people just to use them as my puppets and also...

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5

Today l placed an orde! About 15 minutes ago!
Rita O Madrigal
570 S Coronado Dr Apt 101 Sierra Vista, Arizona 85636

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5

First, I would like to say, Kohlโ€™s has been my โ€œgo toโ€ store for 12 years. I purchased an item, then moved. I recently f...

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JCPenney and Kohls Most Critical Reviews

Lowest rated reviews
1

I ordered a mattress from JCPenney.com in late March. After placing my order I received an email for my order number...

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1

I ordered a shower curtain online and received an email dated 3/15 that 'Your shipment will be on it's way!' Every time...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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1

I was suppose to get a refund for $21 and y'all only ended up giving me $10 instead. And when I ordered my order I was...

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JCPenney and Kohls Latest Reviews

Recent published reviews
No votes

To change my bill to my email and not through the postal service. Please reply. bettytimmerman339@***.com. Thank you.

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1

I was in a Kohls store trying to buy some jewelry when one of the employees said you cant afford this SHlT you spear...

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No votes

Ud.norte geesto Delaware desaProbaciรณno mi dijo que ccomplementosignara por unamirar fijamentecomo que nos puso en...

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No votes

I was overcharged on my debit card 2 for a purchase on march 2nd and sales audit department told me it would be taken...

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