PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Kohls

Jcpenney and Kohls Overview

Total reviews
1689
1505
Company responses
0
1
Issues resolved
11
15

Jcpenney was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 1689 reviews. It is 184 reviews more than Kohls received since Dec 3, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jcpenney customer support team and Kohls customer service.

Jcpenney and Kohls Consumer Ratings

Rank
57 out of 482 in Supermarkets and Malls category
54 out of 482 in Supermarkets and Malls category
Customer service
63 in category
61 in category
Staff
45 in category
36 in category
Website
49 in category
57 in category

According to consumer ratings and reviews, Kohls ranks 3 points higher in the Supermarkets and Malls category than Jcpenney. People gave Jcpenney 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 49 points higher than the worst rated brand in this category. At the same time, Kohls was rated 1.5 stars for Customer service criterion in this category and it is 51 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Kohls has a higher rating than Jcpenney. Regarding Website criterion, consumers gave Jcpenney 2.3 stars and it is 56% greater than other in category. Kohls however was rated 2.1 stars and it is 50% worse than other in category.

Jcpenney and Kohls Rating Details

Customer service
1.5 (455 reviews)
1.5 (521 reviews)
Reviewer's quote

Now customer service is often over worked and sometimes cranky, and the quality changes sucks on lots of the clothing items and prices are through the roof. An example: A shirt that used to be regularly price at $21 is not suddenly worth $45. And it's not on sale when you drop the price 60 percent...

Kris C

I have called customer service many times and they take no responsibility to get in contact with me. I am canceling my credit card with them I will no longer shop at Kohl's and I will spread the word of how they will not help a customer that has always paid on time until a mistake was made. I did...

Ammy
Staff
1.8 (397 reviews)
2 (408 reviews)
Reviewer's quote

...Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket..

Jaylea

Abysmal customer service -- online staff is poorly trained and barely speaks English. Gives wrong information and never apologizes for it. Supervisor Lauren 8WB1 is a moron...

Gene H
Website
2.3 (385 reviews)
2.1 (461 reviews)
Reviewer's quote

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B

A horrible website...

RITA J

Jcpenney and Kohls Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Good deals
  • Shopping there
  • Pathetic
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Customer service
  • Online ordering
  • Employees and management

Jcpenney and Kohls Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

Jcpenney and Kohls Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

Jcpenney and Kohls Latest Reviews

Recent published reviews

I have been looking for the Cabin Creek brand of pants for over two years now. They are the only brand I like to wear....

Read all 1689 reviews
1.8

I will NEVER shop at Kohl's ever again!!! On Thursday, January 23, 2020, I had the most miserable experience trying to...

Read all 1505 reviews

Jcpenney and Kohls Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (183 reviews)
  • Jcpenney Shipping Service (120 reviews)
  • Jcpenney Manager (80 reviews)
  • Kohls Customer Care (174 reviews)
  • Kohls Shipping Service (105 reviews)
  • Kohls Credit Card (81 reviews)