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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1506 TOTAL REVIEWS
Rank
46 out of 445
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    74
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    02:57
  • ISSUES RESOLVED
    7%
Top Products and Services
3.1
111 reviews
2.2
72 reviews
2.3
71 reviews

Kohls

2.1
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1246 TOTAL REVIEWS
Rank
50 out of 445
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    70
  • SUCCESSFUL
    91%
  • AVG CALL DURATION
    05:45
  • ISSUES RESOLVED
    6%
Top Products and Services
2.2
84 reviews
2.4
76 reviews
2.4
69 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Jcpenney vs Kohls?

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Anonymous
#1366235

I will never order from Kohls on line again. I have learned a valuable lesson which cost me $74.00.

I intend on taking this up with the Corporate Office as well.

After several attempts of changing the address for the delivery of birthday gifts for my great niece I have now thrown away $74.00.

I contacted Kohls on line by calling the number one hour and a half after I placed my order. I was told I only had 30 minutes to contact them and the order was in fulfillment, whatever, that means. Even in mortgage or purchasing any large item you can cancel a purchase.

The order had not even been shipped One and a half hours later, how could I not correct the address? I was not canceling my order at that time just needed the address corrected.

This makes no sense. So after several phone calls I can no longer get my items shipped to the correct address, and I am out a lot of money. If you check my account I have been a long time customer.

My sister even went to the location where they used to live, but were not able to enter the gated community.

I would expect Kohls to credit my account since they did not change the shipping address for me with in 1.5 hours. I would purchase the same items at the Rockwall, Texas store, if I can get the credit on my account. If not I will make my purchase elsewhere. I have ordered on line with other companies and was able to cancel or change items that same day.

This is the worst customer service I have ever had.

Thanks so much for the emails. I just want my credit!

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