PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Kohls

Jcpenney and Kohls Overview

Total reviews
1794
1668
Company responses
0
1
Issues resolved
11
16

Jcpenney and Kohls Consumer Ratings

Rank
56 out of 321 in Supermarkets and Malls category
55 out of 321 in Supermarkets and Malls category
Customer service
66 in category
No votes
Website
54 in category
No votes
Product or Service Quality
49 in category
No votes
Exchange, Refund and Cancellation Policy
46 in category
No votes

Jcpenney and Kohls Rating Details

Customer service
1.5 (495 reviews)
No votes
Reviewer's quote

...Bad customer service and bad products will always leave even the biggest companies headed for Chapter 11 or worse. After this experience, I really dont feel any pity for them. Summary: 2 weeks to get it after buying...

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...And when I called customer service I was told case still not resolved. Im very disappointed on this service , I do a lot of business with kohls and have not been treated right. What is happening to kohls service??..

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Website
2.3 (416 reviews)
No votes
Reviewer's quote

...So I go on y’all website to see the status and it said it was delivered. That’s *** cause the package said all my items was in the package but it definitely wasn’t . Then also there is a white piece of paper in it saying not all my items was in my package...

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The Koh's website is most likely the most horrific website to ever have been made. I cannot believe that every single time I attempt to log in the website tells me my password is wrong. THIS HAPPENS EVERY SINGLE TIME!!!! My passwords are NEVER wrong...

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Product or Service Quality
2.1 (394 reviews)
No votes
Reviewer's quote

...THE THIRD ITEM SHOWED I SHOULD PICK IT UP AT THE SPRINGFIELD MALL IN VIRGINIA!!!!!!!!! BAD ENOUGH - BUT THEN I HAVE TRIED REACHING A CUSTOMER SERVICE MEMBER BY PHONE ON FOUR SEPARATE DAYS. SAT ON THE PHONE FOR LONG PERIODS AND NEVER DID GET THROUGH. TONIGHT I CALLED AGAIN...

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Called Customer service regarding my yes to rewards and first they kept saying they could not hear me during the phone call. Asked for another customer service person and towards the end the second customer service person was saying she could not hear me. I have two $5...

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Exchange, Refund and Cancellation Policy
2.1 (393 reviews)
No votes
Reviewer's quote

...At this point I would just like a refund to my card as soon as possible. I dont want your business its horrible and its not worth it. I paid over 100$ for my items and to be scammed by your company is not acceptable...

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Kohls 30 minute policy is CRAZY! After you place an order you have 30 minutes to make any changes. If you don't make them within 30 minutes they will send your items to the wrong address and tell you too bad. They don't have any solution to correct the issue after 30 minutes...

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Jcpenney and Kohls Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Good deals
  • Shopping there
  • Coupons and savings
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Customer service
  • Online ordering
  • Telephone customer service

Jcpenney and Kohls Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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5

i have been a big shopper at kohl's and oKohl's. com for years but as of today will not spemd one more dime with them....

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Jcpenney and Kohls Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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1

Saturday after noon I did some online shopping with kohls placed one order bought 4 things got one email conformation ,...

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Jcpenney and Kohls Latest Reviews

Recent published reviews
3

The store in the mall close. I wish you can deliver my rings or I can pick them up some how.
Rings were a present for my...

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4.8

Had $50 in kohls cash that expired 6-28 and wanted to use as I know in store they allow a few days past

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No votes

When I will be able to pick my two rings from zaiseing
West mister mall store
Teresa Fernández
Joe Fernandez

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4

Transulation ofHappy payment from my debt card

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Jcpenney and Kohls Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (188 reviews)
  • Jcpenney Shipping Service (123 reviews)
  • Jcpenney Manager (80 reviews)
  • Kohls Customer Care (180 reviews)
  • Kohls Shipping Service (114 reviews)
  • Kohls Credit Card (83 reviews)