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Jcpenney
Kohls

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Jcpenney

Jcpenney

2.2
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1648 TOTAL REVIEWS
Rank
50 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    111
  • SUCCESSFUL
    65%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    17%
Top Products and Services
2.8
175 reviews
2.2
112 reviews
2.8
78 reviews
Kohls

Kohls

2.1
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1413 TOTAL REVIEWS
Rank
56 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    616
  • SUCCESSFUL
    58%
  • AVG CALL DURATION
    06:34
  • ISSUES RESOLVED
    39%
Top Products and Services
2.3
155 reviews
2.5
99 reviews
1.8
75 reviews

How would you compare Jcpenney vs Kohls?

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Anonymous
#1760770
Customer service
No, not at all
Product or Service Quality
No comparison, where JCP has great variety of items that Kohl's store do not carry. Kohl's defiently offers a better selection of women clothing and top brands.
I have something else to compare
I have worked at JCP'S never was I mistreated by dissemination by being a white women.

I have found if you are getting inerviewed by a hispanic they are going to hire a hispanic every time over a white person. What is going to be done about this??
Anonymous
#1649653

Never had a problem with Penny's. Hate Kohls

user68382856
#1647410

Penny's is way ahead in retail and CS than Kohls

Anonymous
#1366235

I will never order from Kohls on line again. I have learned a valuable lesson which cost me $74.00.

I intend on taking this up with the Corporate Office as well.

After several attempts of changing the address for the delivery of birthday gifts for my great niece I have now thrown away $74.00.

I contacted Kohls on line by calling the number one hour and a half after I placed my order. I was told I only had 30 minutes to contact them and the order was in fulfillment, whatever, that means. Even in mortgage or purchasing any large item you can cancel a purchase.

The order had not even been shipped One and a half hours later, how could I not correct the address? I was not canceling my order at that time just needed the address corrected.

This makes no sense. So after several phone calls I can no longer get my items shipped to the correct address, and I am out a lot of money. If you check my account I have been a long time customer.

My sister even went to the location where they used to live, but were not able to enter the gated community.

I would expect Kohls to credit my account since they did not change the shipping address for me with in 1.5 hours. I would purchase the same items at the Rockwall, Texas store, if I can get the credit on my account. If not I will make my purchase elsewhere. I have ordered on line with other companies and was able to cancel or change items that same day.

This is the worst customer service I have ever had.

Thanks so much for the emails. I just want my credit!

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