PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Kohls

Jcpenney and Kohls Overview

Total reviews
1663
1470
Company responses
0
1
Issues resolved
11
15

Jcpenney was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 1663 reviews. It is 193 reviews more than Kohls received since Dec 3, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jcpenney customer support team and Kohls customer service.

Jcpenney and Kohls Consumer Ratings

Rank
54 out of 614 in Supermarkets and Malls category
57 out of 614 in Supermarkets and Malls category
Customer service
63 in category
65 in category
Staff
48 in category
39 in category
Website
48 in category
58 in category

According to consumer ratings and reviews, Jcpenney ranks 3 points higher in the Supermarkets and Malls category than Kohls. People gave Jcpenney 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 47 points higher than the worst rated brand in this category. At the same time, Kohls was rated 1.5 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Kohls has a higher rating than Jcpenney. Regarding Website criterion, consumers gave Jcpenney 2.4 stars and it is 56% greater than other in category. Kohls however was rated 2.1 stars and it is 52% worse than other in category.

Jcpenney and Kohls Rating Details

Customer service
1.5 (446 reviews)
1.5 (511 reviews)
Reviewer's quote

...So you mean to tell me customer are not allowed to try on the rings to see how it look and sales man can put the security tag back on the ring . Not only that it was as if he was saying I might steal the ring. Why have the rings with a security tag if the customers cannot try on the ring (s)...

Be a

I have been a Kohls customer for 6+ years. Several weeks ago I changed my phone # because I could not transfer my old number when I changed providers. I have misplaced my charge card...

PissedConsumer1723918
Staff
1.8 (388 reviews)
2 (397 reviews)
Reviewer's quote

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...

PissedConsumer1253932

Abysmal customer service -- online staff is poorly trained and barely speaks English. Gives wrong information and never apologizes for it. Supervisor Lauren 8WB1 is a moron...

Gene H
Website
2.4 (379 reviews)
2.1 (450 reviews)
Reviewer's quote

I have ordered the same pants suit 4x and each time it shows available on their website - a couple days later I get a text telling me the manufacturer canceled the order. Then the manufacturer and jcp need to communicate and take it off your website as an available item and quit letting it be...

Pam B

A horrible website...

RITA J

Jcpenney and Kohls Pros and Cons

Pros
  • Product
  • Coupons
  • Merchandise
  • Shopping there
  • Good deals
  • Pathetic
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Customer service
  • Online ordering
  • Employees and management

Jcpenney and Kohls Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

Jcpenney and Kohls Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

Jcpenney and Kohls Latest Reviews

Recent published reviews

Ordered this 1 ct diamond band on Black Friday after going to the JCPenney store and trying on rings. They didn’t have...

Read all 1663 reviews
3.3

I have been a Kohls customer for 6+ years. Several weeks ago I changed my phone # because I could not transfer my old nu...

Read all 1470 reviews

Jcpenney and Kohls Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (178 reviews)
  • Jcpenney Shipping Service (115 reviews)
  • Jcpenney Manager (80 reviews)
  • Kohls Customer Care (165 reviews)
  • Kohls Shipping Service (101 reviews)
  • Kohls Credit Card (81 reviews)