PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Justice For Girls and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Justice For Girls
Jcpenney

Justice For Girls and Jcpenney Overview

Total reviews
574
1797
Company responses
0
0
Issues resolved
0
11

Justice For Girls and Jcpenney Consumer Ratings

Rank
317 out of 2001 in Footwear and Clothing category
62 out of 321 in Supermarkets and Malls category
Customer service
205 in category
67 in category
Website
340 in category
54 in category
Product or Service Quality
171 in category
49 in category
Price Affordability
471 in category
48 in category

Justice For Girls and Jcpenney Rating Details

Customer service
1.8 (248 reviews)
1.5 (497 reviews)
Reviewer's quote

another horrible review! they should be out of business for their horrendous customer service! you can't get through to customer service by phone, the chat line asisstance SUCKS, providing nothing but misinformation to cancel an order. i placed an order in the very beginning of May, it's now May...

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...Bad customer service and bad products will always leave even the biggest companies headed for Chapter 11 or worse. After this experience, I really dont feel any pity for them. Summary: 2 weeks to get it after buying...

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Website
2.3 (218 reviews)
2.3 (418 reviews)
Reviewer's quote

I was never pissed, The website malfunctioned when I went to order and then the next day they wanted me to pay full price. I spoke with brad and he was so helpful and nice, justice is My daughters favorite store and I will always continue to shop there. We love your sales And your quality of clothes...

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...So I go on y’all website to see the status and it said it was delivered. That’s *** cause the package said all my items was in the package but it definitely wasn’t . Then also there is a white piece of paper in it saying not all my items was in my package...

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Product or Service Quality
2.4 (217 reviews)
2.1 (396 reviews)
Reviewer's quote

...But the customer service I experienced today over the phone was atrocious! Im a mom of 3 girls and spend sooooo much money at justice. Tons on all three of my girls plus I give gifts to their friends and gift cards for bdays to others girls we know. Maybe no more now...

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...THE THIRD ITEM SHOWED I SHOULD PICK IT UP AT THE SPRINGFIELD MALL IN VIRGINIA!!!!!!!!! BAD ENOUGH - BUT THEN I HAVE TRIED REACHING A CUSTOMER SERVICE MEMBER BY PHONE ON FOUR SEPARATE DAYS. SAT ON THE PHONE FOR LONG PERIODS AND NEVER DID GET THROUGH. TONIGHT I CALLED AGAIN...

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Price Affordability
2.2 (210 reviews)
2.8 (374 reviews)
Reviewer's quote

...99 price point, you pay for it it’s $35. They know the lighting is offensive and your kid is distracting you, and you will cave and pay $27. Not the mention the manager was a total issue...

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...The sticker price would total over $300 but with the "great" sale I could get both pairs for $86. The sales rep offered to set them aside for me. Something seemed weird but I said I would come back...

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Justice For Girls and Jcpenney Pros and Cons

Pros
  • Cute product
  • Designs
  • Daughter likes the clothing
  • Product
  • Coupons
  • Staff
Cons
  • Customer service
  • Problems are not easily fixed
  • No response to a problem
  • Customer service
  • Rude employees
  • Way this situation was handled

Justice For Girls and Jcpenney Most Positive Reviews

Top rated reviews
5

I ordered from justice which was suppose to be a total of $40 with free shipping. Apparently they only do free shipping...

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I will never order from there website it sucks!cant get my order processed!and customer service is even worst.

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Justice For Girls and Jcpenney Most Critical Reviews

Lowest rated reviews
1

This company is a rip-off! They keep shipping items I never bought and no one answers the phone for customer service. ...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

I was shopping at the 430 Hylan Blvd store (S.I.) with my daughters. There was another customer who left with an upset...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Justice For Girls and Jcpenney Latest Reviews

Recent published reviews
No votes

Yall said something went wrong and hung up on me

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1.2

Nobody answers phone and if go to them in person they dont have an answer to my question.
My question is whom do I need t...

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1.8

My order never showed up. It said delivered. I get no response from justice when I contact them. Im still missing two...

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No votes

Been on hold now for a representative for 26 minutes and no end in sight.. no wonder the store is tanking .. this is...

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Justice For Girls and Jcpenney Products and Services

Most reviewed product and services
  • Justice For Girls Shipping Service (75 reviews)
  • Justice For Girls Customer Care (67 reviews)
  • Justice For Girls Clothing (51 reviews)
  • Jcpenney Customer Care (189 reviews)
  • Jcpenney Shipping Service (123 reviews)
  • Jcpenney Manager (80 reviews)