PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portrait Innovations and Jcpenney Portraits as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portrait Innovations
Jcpenney Portraits

Portrait Innovations and Jcpenney Portraits Overview

Total reviews 1405 399
Company responses 0 0
Issues resolved 6 4

Portrait Innovations and Jcpenney Portraits Consumer Ratings

Rank
29 out of 292 in Photography category
36 out of 292 in Photography category
Customer service
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Product or Service Quality
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Website
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Price Affordability
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Portrait Innovations and Jcpenney Portraits Rating Details

Customer service
No votes
No votes
Reviewer's quote

...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

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...This was very poor customer service and the experience has left me sour on jcp portraits. This is the 4th time I have used this studio and I have never had a horrible experience like this..

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Product or Service Quality
No votes
No votes
Reviewer's quote

Poor customer service Didn't get my canvas picture Closed down and tell customer..

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...sit there and take pictures - chances are they wouldn’t be smiling and you’d be really unhappy with you photos - we do this to help you get better quality images! 7. ) newly trained photographers are a thing and 9 times out of 10 they’re nervous about your reaction toward them and their art...

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Website
No votes
No votes
Reviewer's quote

I go on the website to portrait innovations and see a special for one pose for $29. 99 plus a free canvas that you pay shipping for and a cd of your images. Awesome the package offered enough to pass to family and friends and we had allotted extra for other photos we may have wanted to purchase...

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...If that’s the case, the website is extremely misleading, as it states that old albums are able to be deactivated. However, no one seems to care to at least to attempt to do so. I’m willing to frickin pay!!! WTF! I need a supervisor or something to help resolve my issue...

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Price Affordability
No votes
No votes
Reviewer's quote

Received an email and I made an appointment, in less than 20 hours they told me the price changed, and they would not honor my email pricing. 3 Day sale that ended over night when the store was closedgo figure. Why is there no store manager on site to honor the coupons? FALSE ADVERTISING, SO UPSET...

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99 is never the usual price, but just written like that in order to deceitfully lead the consumer to believe that they have saved $50 dollars by price marking the flyers to $99 dollars in order to reflect a discount. This experience has really impacted my view on jc penny portraits has been enough...

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Portrait Innovations and Jcpenney Portraits Pros and Cons

Pros
  • Photographer
  • How quickly i receive my photos
  • Variety of poses
  • Close to home
  • Professional
  • Personable
Cons
  • Customer service
  • Misleading sales tactics
  • Pressure to buy
  • Customer service
  • Unprofessional
  • Poor quality of products

Portrait Innovations and Jcpenney Portraits Most Positive Reviews

Top rated reviews
5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

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5

I had an amazing time at JCpenny Portraits in louisville. Our Photographer Amanda was AMAZING. She really kept my...

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5

The new young guy manager at the lakeline mall, Austin, Tx location is a joke. He has no customer service values at...

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5

I’m beyond pissed off and annoyed by jcpenneys. They lost my holiday cards and they wouldn’t even expedite them. Now I...

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Portrait Innovations and Jcpenney Portraits Most Critical Reviews

Lowest rated reviews
1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

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1

I had a disastrous sitting the other day. I called and told the girl I was 2 minutes 45 seconds away (the time...

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1

I was 'pressured' into purchasing too many photos. I told no less than 4 salesclerks that I had a $19.99 coupon - they...

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1

I visited JC Penny Portraits in wood land mall, kentwood and I used a groupon coupon. I called them and scheduled an app...

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Portrait Innovations and Jcpenney Portraits Latest Reviews

Recent published reviews
4.3

Im not upset just want to know if the studio in my area is going to re open

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No votes

Glen Allen Virginia Poor customer service , overcharge and did not apply discounts when coupon submitted. Call location...

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1

I went there the picture person was 2 hours late they said they do not know when someone will be there. I called...

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2.7

My granddaughter had a photo session on September 14, 2020. Upon arrival, they were running 45 min behind and also I...

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Portrait Innovations and Jcpenney Portraits Products and Services

Most reviewed product and services
  • Portrait Innovations Photo Service (218 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Portrait Innovations Photo (74 reviews)
  • Jcpenney Portraits Photo Shoot (39 reviews)
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  • Jcpenney Portraits Photographer (31 reviews)