PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portrait Innovations and Jcpenney Portraits as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portrait Innovations
Jcpenney Portraits

Portrait Innovations and Jcpenney Portraits Overview

Total reviews
Company responses
Issues resolved

Portrait Innovations was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 1405 reviews. It is 1023 reviews more than Jcpenney Portraits received since Oct 18, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jcpenney Portraits customer support team than with Portrait Innovations customer service.

Portrait Innovations and Jcpenney Portraits Consumer Ratings

29 out of 367 in Photography category
35 out of 367 in Photography category
Customer service
26 in category
28 in category
Product or Service Quality
25 in category
35 in category
24 in category
22 in category

According to consumer ratings and reviews, Portrait Innovations ranks 6 points higher in the Photography category than Jcpenney Portraits. People gave Portrait Innovations 1.5 stars for Customer service criterion in Photography category and it is 68 points higher than the worst rated brand in this category. At the same time, Jcpenney Portraits was rated 1.4 stars for Customer service criterion in this category and it is 66 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Portrait Innovations has a higher rating than Jcpenney Portraits. Regarding Website criterion, consumers gave Portrait Innovations 2.4 stars and it is 74% greater than other in category. Jcpenney Portraits however was rated 2.4 stars and it is 77% greater than other in category.

Portrait Innovations and Jcpenney Portraits Rating Details

Customer service
1.5 (737 reviews)
1.4 (236 reviews)
Reviewer's quote

...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...


...This was very poor customer service and the experience has left me sour on jcp portraits. This is the 4th time I have used this studio and I have never had a horrible experience like this..

Product or Service Quality
1.9 (684 reviews)
1.6 (219 reviews)
Reviewer's quote

Poor customer service Didn't get my canvas picture Closed down and tell customer..


...sit there and take pictures - chances are they wouldn’t be smiling and you’d be really unhappy with you photos - we do this to help you get better quality images! 7. ) newly trained photographers are a thing and 9 times out of 10 they’re nervous about your reaction toward them and their art...

Riley M
2.4 (671 reviews)
2.4 (201 reviews)
Reviewer's quote

I go on the website to portrait innovations and see a special for one pose for $29. 99 plus a free canvas that you pay shipping for and a cd of your images. Awesome the package offered enough to pass to family and friends and we had allotted extra for other photos we may have wanted to purchase...

Annoyed c

...If that’s the case, the website is extremely misleading, as it states that old albums are able to be deactivated. However, no one seems to care to at least to attempt to do so. I’m willing to frickin pay!!! WTF! I need a supervisor or something to help resolve my issue...


Portrait Innovations and Jcpenney Portraits Pros and Cons

  • Photographer
  • Variety of poses
  • Speed of photo printing
  • Close to home
  • Professional
  • Personable
  • Customer service
  • Misleading sales tactics
  • Pressure to buy
  • Customer service
  • Unprofessional
  • Lack of experience of employee

Portrait Innovations and Jcpenney Portraits Most Positive Reviews

Top rated reviews

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...


I had an amazing time at JCpenny Portraits in louisville. Our Photographer Amanda was AMAZING. She really kept my...

Portrait Innovations and Jcpenney Portraits Most Critical Reviews

Lowest rated reviews

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...


I had a disastrous sitting the other day. I called and told the girl I was 2 minutes 45 seconds away (the time...

Portrait Innovations and Jcpenney Portraits Latest Reviews

Recent published reviews

I did not receive my photos and now the Northville store is closed. How do I get my photos?

Read all 1405 reviews

Trying to reorder pictures and cant get no help. Pictures r not in my album. Need help

Read all 382 reviews

Portrait Innovations and Jcpenney Portraits Products and Services

Most reviewed product and services
  • Portrait Innovations Photo Service (216 reviews)
  • Portrait Innovations Customer Care (197 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Jcpenney Portraits Customer Care (60 reviews)
  • Jcpenney Portraits Photo Shoot (38 reviews)
  • Jcpenney Portraits Photo Service (37 reviews)