PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Portraits and Portrait Innovations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Portraits
Portrait Innovations

Jcpenney Portraits and Portrait Innovations Overview

Total reviews 403 1407
Company responses 0 0
Issues resolved 4 6

Jcpenney Portraits and Portrait Innovations Consumer Ratings

Rank
36 out of 292 in Photography category
29 out of 292 in Photography category
Customer service
28 in category
26 in category
Product or Service Quality
33 in category
23 in category
Price Affordability
28 in category
29 in category
Website
20 in category
22 in category

Jcpenney Portraits and Portrait Innovations Rating Details

Customer service
1.4 (244 reviews)
1.5 (738 reviews)
Reviewer's quote

...This was very poor customer service and the experience has left me sour on jcp portraits. This is the 4th time I have used this studio and I have never had a horrible experience like this..

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...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

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Product or Service Quality
1.6 (226 reviews)
1.9 (687 reviews)
Reviewer's quote

...sit there and take pictures - chances are they wouldn’t be smiling and you’d be really unhappy with you photos - we do this to help you get better quality images! 7. ) newly trained photographers are a thing and 9 times out of 10 they’re nervous about your reaction toward them and their art...

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Poor customer service Didn't get my canvas picture Closed down and tell customer..

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Price Affordability
2.2 (216 reviews)
2 (661 reviews)
Reviewer's quote

99 is never the usual price, but just written like that in order to deceitfully lead the consumer to believe that they have saved $50 dollars by price marking the flyers to $99 dollars in order to reflect a discount. This experience has really impacted my view on jc penny portraits has been enough...

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Received an email and I made an appointment, in less than 20 hours they told me the price changed, and they would not honor my email pricing. 3 Day sale that ended over night when the store was closedgo figure. Why is there no store manager on site to honor the coupons? FALSE ADVERTISING, SO UPSET...

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Website
2.4 (210 reviews)
2.4 (674 reviews)
Reviewer's quote

...If that’s the case, the website is extremely misleading, as it states that old albums are able to be deactivated. However, no one seems to care to at least to attempt to do so. I’m willing to frickin pay!!! WTF! I need a supervisor or something to help resolve my issue...

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I go on the website to portrait innovations and see a special for one pose for $29. 99 plus a free canvas that you pay shipping for and a cd of your images. Awesome the package offered enough to pass to family and friends and we had allotted extra for other photos we may have wanted to purchase...

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Jcpenney Portraits and Portrait Innovations Pros and Cons

Pros
  • Close to home
  • Professional
  • Personable
  • Photographer
  • How quickly i receive my photos
  • Variety of poses
Cons
  • Customer service
  • Unprofessional
  • Poor quality of products
  • Customer service
  • Misleading sales tactics
  • Pressure to buy

Jcpenney Portraits and Portrait Innovations Most Positive Reviews

Top rated reviews
5

I had an amazing time at JCpenny Portraits in louisville. Our Photographer Amanda was AMAZING. She really kept my...

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5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

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5

I’m beyond pissed off and annoyed by jcpenneys. They lost my holiday cards and they wouldn’t even expedite them. Now I...

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5

The new young guy manager at the lakeline mall, Austin, Tx location is a joke. He has no customer service values at...

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Jcpenney Portraits and Portrait Innovations Most Critical Reviews

Lowest rated reviews
1

I had a disastrous sitting the other day. I called and told the girl I was 2 minutes 45 seconds away (the time...

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1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

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1

I visited JC Penny Portraits in wood land mall, kentwood and I used a groupon coupon. I called them and scheduled an app...

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1

I was 'pressured' into purchasing too many photos. I told no less than 4 salesclerks that I had a $19.99 coupon - they...

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Jcpenney Portraits and Portrait Innovations Latest Reviews

Recent published reviews
No votes

I made an apt in advance at the jc penny portrait studio in Robinson PA town center at 7pm via online. The appt was...

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1

I want my refund . Store closed with no notice and I have a refund that is owed to me

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No votes

They took a bad family picture, I told the lady if she can take again she told us no , I went specific to take a family...

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1

I've been trying to get my pictures that I paid for since last year and I paid for it if I can't get the rest of my...

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Jcpenney Portraits and Portrait Innovations Products and Services

Most reviewed product and services
  • Jcpenney Portraits Photo Shoot (43 reviews)
  • Jcpenney Portraits Photo Service (39 reviews)
  • Jcpenney Portraits Photographer (33 reviews)
  • Portrait Innovations Photo Service (218 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Portrait Innovations Photo (74 reviews)