PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Portraits and Picture People as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Portraits
Picture People

Jcpenney Portraits and Picture People Overview

Total reviews 402 340
Company responses 0 0
Issues resolved 4 2

Jcpenney Portraits and Picture People Consumer Ratings

Rank
36 out of 292 in Photography category
30 out of 292 in Photography category
Customer service
28 in category
29 in category
Product or Service Quality
33 in category
27 in category
Price Affordability
28 in category
27 in category
Website
20 in category
25 in category

Jcpenney Portraits and Picture People Rating Details

Customer service
1.4 (244 reviews)
1.4 (181 reviews)
Reviewer's quote

...This was very poor customer service and the experience has left me sour on jcp portraits. This is the 4th time I have used this studio and I have never had a horrible experience like this..

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This was my initial complaint sent to Customer Service on Dec 27, 2019...

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Product or Service Quality
1.6 (226 reviews)
1.8 (173 reviews)
Reviewer's quote

...sit there and take pictures - chances are they wouldn’t be smiling and you’d be really unhappy with you photos - we do this to help you get better quality images! 7. ) newly trained photographers are a thing and 9 times out of 10 they’re nervous about your reaction toward them and their art...

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I was not happy at all with the quality of the portraits taken yesterday at the Hurst, Tx location. My son (3 mo old) main outfit pictures were HORRIBLE and ruined. The "green screen" was used and he came out looking like a 5 year old cut him out due to the jagged lines around him...

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Price Affordability
2.2 (216 reviews)
2.2 (158 reviews)
Reviewer's quote

99 is never the usual price, but just written like that in order to deceitfully lead the consumer to believe that they have saved $50 dollars by price marking the flyers to $99 dollars in order to reflect a discount. This experience has really impacted my view on jc penny portraits has been enough...

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...They also said they would charge me $210 for the frame and 5 sheets of pictures once I the computer it calculated my price at $199. Were they trying to rip me off. I can honesty say that I don’t know if we will be back...

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Website
2.4 (210 reviews)
2.2 (164 reviews)
Reviewer's quote

...If that’s the case, the website is extremely misleading, as it states that old albums are able to be deactivated. However, no one seems to care to at least to attempt to do so. I’m willing to frickin pay!!! WTF! I need a supervisor or something to help resolve my issue...

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...So I look online and see all these bad reviews and how the website is under construction and how they changing ownership which kinda explain on why I can’t get online at all!!..

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Jcpenney Portraits and Picture People Pros and Cons

Pros
  • Close to home
  • Professional
  • Personable
  • Never come back
  • Unprofessional
  • Quality of some of the framed pictures in the past
Cons
  • Customer service
  • Unprofessional
  • Poor quality of products
  • Customer service
  • Unprofessionalism
  • Unprofessional staff

Jcpenney Portraits and Picture People Most Positive Reviews

Top rated reviews
5

I had an amazing time at JCpenny Portraits in louisville. Our Photographer Amanda was AMAZING. She really kept my...

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5

Roxane needs to be fired . She's not professional and she is a horrible manager. Works at greenbrier mall in Chesapeake...

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5

I’m beyond pissed off and annoyed by jcpenneys. They lost my holiday cards and they wouldn’t even expedite them. Now I...

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5

Im so very happy with my Pictures of my Granddaughter,Aaron did an amazing job.I wish I could of ordred all the photo's...

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Jcpenney Portraits and Picture People Most Critical Reviews

Lowest rated reviews
1

I had a disastrous sitting the other day. I called and told the girl I was 2 minutes 45 seconds away (the time...

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1

We received 17 pictures that were selected by personnel in the store. It was explained that this was the new policy - w...

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1

I visited JC Penny Portraits in wood land mall, kentwood and I used a groupon coupon. I called them and scheduled an app...

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1

I'm writing to share to horrible experience with Picture People at Marlborough, MA location. Worst customer service not...

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Jcpenney Portraits and Picture People Latest Reviews

Recent published reviews
No votes

I made an apt in advance at the jc penny portrait studio in Robinson PA town center at 7pm via online. The appt was...

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No votes

(Katie Glosser ) treated my family and I in a really BAD way

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No votes

They took a bad family picture, I told the lady if she can take again she told us no , I went specific to take a family...

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No votes

Good Afternoon,
I wanted to share my recent dissatisfaction with the level of photgraphy received at the White Marsh Pict...

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Jcpenney Portraits and Picture People Products and Services

Most reviewed product and services
  • Jcpenney Portraits Photo Shoot (42 reviews)
  • Jcpenney Portraits Photo Service (39 reviews)
  • Jcpenney Portraits Photographer (33 reviews)
  • Picture People Photo Service (38 reviews)
  • Picture People Photo (24 reviews)
  • Picture People Manager (21 reviews)