PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Optical and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Optical

Jcpenney Optical and Visionworks Overview

Total reviews
Company responses
Issues resolved

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 182 reviews more than Jcpenney Optical received since Aug 8, 2010.

Jcpenney Optical and Visionworks Consumer Ratings

103 out of 568 in Medical Supplies and Equipment category
62 out of 568 in Medical Supplies and Equipment category
Customer service
86 in category
57 in category
Product or Service Quality
106 in category
64 in category
Price Affordability
72 in category
73 in category

According to consumer ratings and reviews, Visionworks ranks 41 points higher in the Medical Supplies and Equipment category than Jcpenney Optical. People gave Jcpenney Optical 1.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 124 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 153 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than Jcpenney Optical. Regarding Price Affordability criterion, consumers gave Jcpenney Optical 2.2 stars and it is 66% greater than other in category. Visionworks however was rated 2.2 stars and it is 65% greater than other in category.

Jcpenney Optical and Visionworks Rating Details

Customer service
1.4 (90 reviews)
1.7 (145 reviews)
Reviewer's quote

...What? I don't know if I call this customer service number if they can help or not. 400. 00 is a lot of money when you are on a fixed income...


...Did not receive good customer service at all. I paid way to much money for this treatment..

Product or Service Quality
1.5 (80 reviews)
1.9 (118 reviews)
Reviewer's quote

First thing I see as I walked up to the service counter is an employee polishing her nails. After finishing my paperwork I go to the counter again and the same employee is applying eyeliner. I thought wow how is she even working here with such disreguard to not only her place of work but also the...


...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K
Price Affordability
2.2 (78 reviews)
2.2 (116 reviews)
Reviewer's quote

THEY DID NOT! Like most optical centers Penny's always has some super; $99/Buy One Get One /half price, bait and switch. The Manager Scott up sold me From $99 to $400 assuring that the anti-reflective lenses would help with night driving. There is virtually no difference in the night glare with or...


...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G

Jcpenney Optical and Visionworks Pros and Cons

  • Do no like
  • Selection of glasses
  • Dr lelonek
  • Variety
  • Employees nice
  • Terrable
  • Customer service
  • Defective glasses
  • Poor response to complaints
  • Horrible customer service
  • Not-so-caring-staff
  • Cost

Jcpenney Optical and Visionworks Most Positive Reviews

Top rated reviews

I cannot see out of my no libe lenses at allcannot read or even find the place to read. They are both useless. Went...


I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

Jcpenney Optical and Visionworks Most Critical Reviews

Lowest rated reviews

I went to JCPenney Optical in Westfield Mall in Florida because I heard about their 60% off glasses deal. I have a...


I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

Jcpenney Optical and Visionworks Latest Reviews

Recent published reviews

I ordered a pair of 7 for all mankind glasses in blue. It took 3 weeks for them to come in. I tried them on and they...

Read all 154 reviews

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

Jcpenney Optical and Visionworks Products and Services

Most reviewed product and services
  • Jcpenney Optical Eyeglasses (69 reviews)
  • Jcpenney Optical Customer Care (25 reviews)
  • Jcpenney Optical Shipping Service (7 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)