PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Optical and Target Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Optical
Target Optical

Jcpenney Optical and Target Optical Overview

Total reviews
154
118
Company responses
0
0
Issues resolved
0
2

Jcpenney Optical was first mentioned on PissedConsumer on Aug 8, 2010 and since then this brand received 154 reviews. It is 36 reviews more than Target Optical received since Mar 5, 2012.

Jcpenney Optical and Target Optical Consumer Ratings

Rank
106 out of 636 in Medical Supplies and Equipment category
66 out of 636 in Medical Supplies and Equipment category
Customer service
84 in category
48 in category
Product or Service Quality
103 in category
81 in category
Price Affordability
70 in category
77 in category

According to consumer ratings and reviews, Target Optical ranks 40 points higher in the Medical Supplies and Equipment category than Jcpenney Optical. People gave Jcpenney Optical 1.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 121 points higher than the worst rated brand in this category. At the same time, Target Optical was rated 1.9 stars for Customer service criterion in this category and it is 157 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Target Optical has a higher rating than Jcpenney Optical. Regarding Price Affordability criterion, consumers gave Jcpenney Optical 2.2 stars and it is 66% greater than other in category. Target Optical however was rated 2.1 stars and it is 62% greater than other in category.

Jcpenney Optical and Target Optical Rating Details

Customer service
1.4 (90 reviews)
1.9 (57 reviews)
Reviewer's quote

...When I arrived there was a customer selecting frames, and I was taken in for my eye exam. I want to let you know the Optometrist was GREAT! He was very thorough and explained to me my declining vision. He wrote my prescription for lightly medicated glasses and walked me back to the common area...

Sharia B

...document, to their contradictory communications and flatly false order updates, to their incredibly slow processing speed, to their snarky and useless customer service, this is a terribly, abysmally run business. If you were planning to buy lenses or contacts from them online thinking that the Target brand would mean high quality and efficient service, think again. That was my...

PissedConsumer1626506
Product or Service Quality
1.5 (80 reviews)
1.7 (52 reviews)
Reviewer's quote

Early June 2018 i purchased regular glasses and sunglasses. When they arrived I could not read anything from either of them. They were sent back. Today, after my month long trip that I told them i was going on, and they put a rush order to get them here before my trip, that did not happen.Today,...

Yonis

Called and got an appointment for my 85 year old mother. Told them she was coming from a nursing home. Waited over an hour, when the optician stepped out and said it would be another 20 minutes while she took care of a family of walk-ins. I said that my frail mother couldn’t sit much longer and she...

Jennie T
Price Affordability
2.2 (78 reviews)
2.1 (48 reviews)
Reviewer's quote

THEY DID NOT! Like most optical centers Penny's always has some super; $99/Buy One Get One /half price, bait and switch. The Manager Scott up sold me From $99 to $400 assuring that the anti-reflective lenses would help with night driving. There is virtually no difference in the night glare with or...

PissedConsumer1097272

...Target only has the higher priced option lenses so they nail you for the premium service instead of being able to provide the base price on the Poly Lenses. So you get stuck with highest tier on anti reflective and highest tier on the Poly..

Jaylynn

Jcpenney Optical and Target Optical Pros and Cons

Pros
  • Selection of glasses
  • Do no like
  • Dr lelonek
  • Optometrist
  • Exam was thorouh
  • Service
Cons
  • Customer service
  • Defective glasses
  • Wait time for glasses
  • Inexcusable poor customer service
  • Poorest customer service and refusal to help
  • Awful customer service

Jcpenney Optical and Target Optical Most Positive Reviews

Top rated reviews
5

I cannot see out of my no libe lenses at allcannot read or even find the place to read. They are both useless. Went...

5

I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are...

Jcpenney Optical and Target Optical Most Critical Reviews

Lowest rated reviews
1

I went to JCPenney Optical in Westfield Mall in Florida because I heard about their 60% off glasses deal. I have a...

1

They are expensive and fake brand glasses. It all was real it would of been made in Italy not China. My brother...

Jcpenney Optical and Target Optical Latest Reviews

Recent published reviews
1

I ordered a pair of 7 for all mankind glasses in blue. It took 3 weeks for them to come in. I tried them on and they...

Read all 154 reviews
1.6

Have EyeMed which is covered at Target Optical. Target only has the higher priced option lenses so they nail you for...

Read all 118 reviews

Jcpenney Optical and Target Optical Products and Services

Most reviewed product and services
  • Jcpenney Optical Eyeglasses (69 reviews)
  • Jcpenney Optical Customer Care (25 reviews)
  • Jcpenney Optical Shipping Service (7 reviews)
  • Target Optical Customer Care (20 reviews)
  • Target Optical Eyeglasses (14 reviews)
  • Target Optical Eye Exam (4 reviews)