PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Optical and Target Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Optical
Target Optical

Jcpenney Optical and Target Optical Overview

Total reviews
165
126
Company responses
0
0
Issues resolved
0
2

Jcpenney Optical and Target Optical Consumer Ratings

Rank
117 out of 471 in Medical Supplies and Equipment category
75 out of 471 in Medical Supplies and Equipment category
Customer service
91 in category
52 in category
Product or Service Quality
108 in category
85 in category
Price Affordability
72 in category
79 in category
Reliability
90 in category
69 in category

Jcpenney Optical and Target Optical Rating Details

Customer service
1.4 (94 reviews)
1.8 (62 reviews)
Reviewer's quote

...My mistake to think that JC Penny cared about quality and customer service..

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...document, to their contradictory communications and flatly false order updates, to their incredibly slow processing speed, to their snarky and useless customer service, this is a terribly, abysmally run business. If you were planning to buy lenses or contacts from them online thinking that the Target brand would mean high quality and efficient service, think again. That was my...

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Product or Service Quality
1.5 (84 reviews)
1.7 (55 reviews)
Reviewer's quote

First thing I see as I walked up to the service counter is an employee polishing her nails. After finishing my paperwork I go to the counter again and the same employee is applying eyeliner. I thought wow how is she even working here with such disreguard to not only her place of work but also the...

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[I was offered to take those non-Bluelight glasses with me meanwhile, I refused] How many customers really check if they are getting the right product and all the coating that they paid for? What if I did not check ? this error (or intentional corrupt practice) would have gone unnoticed. I will...

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Price Affordability
2.2 (82 reviews)
2.1 (51 reviews)
Reviewer's quote

THEY DID NOT! Like most optical centers Penny's always has some super; $99/Buy One Get One /half price, bait and switch. The Manager Scott up sold me From $99 to $400 assuring that the anti-reflective lenses would help with night driving. There is virtually no difference in the night glare with or...

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...Target only has the higher priced option lenses so they nail you for the premium service instead of being able to provide the base price on the Poly Lenses. So you get stuck with highest tier on anti reflective and highest tier on the Poly..

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Reliability
1.4 (81 reviews)
1.6 (50 reviews)
Reviewer's quote

Never received glasses that were ordered first week of March. Can not get a hold of anyone at store or corporate. All I want at this point is a refund have spent hours trying to get a hold of someone. I want a refund since the stores apparently are not going to open vision center

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My husband and I both got an eye exam. The exam was fine. However, I was told, I need glasses, but not why I need glasses.I believe the sales staff pushed unnecessary glasses on my husband. He only needed readers and paid almost 300.00 for them. He did not understand that he did not need to wear...

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Jcpenney Optical and Target Optical Pros and Cons

Pros
  • Selection of glasses
  • Do no like
  • Dr lelonek
  • Optometrist
  • Exam was thorouh
  • Front staff
Cons
  • Customer service
  • Wait time for glasses
  • Defective glasses
  • Inexcusable poor customer service
  • Poorest customer service and refusal to help
  • Awful customer service

Jcpenney Optical and Target Optical Most Positive Reviews

Top rated reviews
5

I cannot see out of my no libe lenses at allcannot read or even find the place to read. They are both useless. Went...

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5

I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are...

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5

I have been buying my glasses at Penny's for many years. Never had a problem until last visit. Everyone helped me...

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5

They ordered the wrong frames for me than i wanted and no longer have the ones i wanted. No refund on glasses either

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Jcpenney Optical and Target Optical Most Critical Reviews

Lowest rated reviews
1

I went to JCPenney Optical in Westfield Mall in Florida because I heard about their 60% off glasses deal. I have a...

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1

They are expensive and fake brand glasses. It all was real it would of been made in Italy not China. My brother...

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1

They are horrible scratch like no eye glasses I've ever seen 60 days old they are far worse than my old glasses 6 years...

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1

On 6/23/14 i purchased my rx roxy p ray bans, at your Glendale, Colorado location, addition bought the extended warranty...

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Jcpenney Optical and Target Optical Latest Reviews

Recent published reviews
1.2

Never received glasses that were ordered first week of March. Can not get a hold of anyone at store or corporate. All I...

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No votes

I tried calling customer service that was not delivered since March. Cant get any information on whom to reach because...

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1.2

I ordered glasses from Penny's in Springfield Mo. The first pair was not right, they took back, and we redid again....

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1

ordered glasses with one week left on insurance...they made sure that the week went by and then told me I needed a new...

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Jcpenney Optical and Target Optical Products and Services

Most reviewed product and services
  • Jcpenney Optical Eyeglasses (70 reviews)
  • Jcpenney Optical Customer Care (26 reviews)
  • Jcpenney Optical Shipping Service (8 reviews)
  • Target Optical Customer Care (23 reviews)
  • Target Optical Eyeglasses (14 reviews)
  • Target Optical Eye Exam (4 reviews)