PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Optical
LensCrafters

Jcpenney Optical and LensCrafters Overview

Total reviews
165
589
Company responses
0
0
Issues resolved
0
0

Jcpenney Optical and LensCrafters Consumer Ratings

Rank
117 out of 471 in Medical Supplies and Equipment category
108 out of 471 in Medical Supplies and Equipment category
Customer service
91 in category
71 in category
Product or Service Quality
108 in category
93 in category
Price Affordability
72 in category
126 in category
Reliability
90 in category
95 in category

Jcpenney Optical and LensCrafters Rating Details

Customer service
1.4 (94 reviews)
1.6 (142 reviews)
Reviewer's quote

...My mistake to think that JC Penny cared about quality and customer service..

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...I called to LensCrafters customer service and filled out the form which I got from them. I attached the photos of the purchase receipt and lenses. The response I received from Luxottica was as follows: You must contact to the retailer...

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Product or Service Quality
1.5 (84 reviews)
1.6 (95 reviews)
Reviewer's quote

First thing I see as I walked up to the service counter is an employee polishing her nails. After finishing my paperwork I go to the counter again and the same employee is applying eyeliner. I thought wow how is she even working here with such disreguard to not only her place of work but also the...

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...I have called the customer care service line multiple times. I have filled out the link They form they send to my iPhone requesting my glasses be sent 3 times. No response from anyone...

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Price Affordability
2.2 (82 reviews)
1.7 (106 reviews)
Reviewer's quote

THEY DID NOT! Like most optical centers Penny's always has some super; $99/Buy One Get One /half price, bait and switch. The Manager Scott up sold me From $99 to $400 assuring that the anti-reflective lenses would help with night driving. There is virtually no difference in the night glare with or...

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...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

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Reliability
1.4 (81 reviews)
1.3 (82 reviews)
Reviewer's quote

Never received glasses that were ordered first week of March. Can not get a hold of anyone at store or corporate. All I want at this point is a refund have spent hours trying to get a hold of someone. I want a refund since the stores apparently are not going to open vision center

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Been waiting on my contacts for almost 3 months an all I get is the run around I did everything they asked me to do an still no results an now I'm told I can't get my contacts until the store opens back up an which I been in the contacts they gave me since March an can't do nothing to help me, I...

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Jcpenney Optical and LensCrafters Pros and Cons

Pros
  • Selection of glasses
  • Do no like
  • Dr lelonek
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Customer service
  • Wait time for glasses
  • Defective glasses
  • Customer service
  • Poor service
  • Over priced

Jcpenney Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I cannot see out of my no libe lenses at allcannot read or even find the place to read. They are both useless. Went...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I have been buying my glasses at Penny's for many years. Never had a problem until last visit. Everyone helped me...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Jcpenney Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

I went to JCPenney Optical in Westfield Mall in Florida because I heard about their 60% off glasses deal. I have a...

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

They are horrible scratch like no eye glasses I've ever seen 60 days old they are far worse than my old glasses 6 years...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Jcpenney Optical and LensCrafters Latest Reviews

Recent published reviews
1.2

Never received glasses that were ordered first week of March. Can not get a hold of anyone at store or corporate. All I...

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No votes

I got glasses from lenscrafters at the pheasant lane mall of NH had them a year and one month when the lenses developed...

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1.2

I ordered glasses from Penny's in Springfield Mo. The first pair was not right, they took back, and we redid again....

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1

Been waiting on my contacts for almost 3 months an all I get is the run around I did everything they asked me to do an...

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Jcpenney Optical and LensCrafters Products and Services

Most reviewed product and services
  • Jcpenney Optical Eyeglasses (70 reviews)
  • Jcpenney Optical Customer Care (26 reviews)
  • Jcpenney Optical Shipping Service (8 reviews)
  • Lenscrafters Eyeglasses (103 reviews)
  • Lenscrafters Customer Care (56 reviews)
  • Lenscrafters Manager (53 reviews)