PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Optical

Jcpenney Optical and LensCrafters Overview

Total reviews
Company responses
Issues resolved

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 676 reviews. It is 522 reviews more than Jcpenney Optical received since Aug 8, 2010.

Jcpenney Optical and LensCrafters Consumer Ratings

106 out of 636 in Medical Supplies and Equipment category
85 out of 636 in Medical Supplies and Equipment category
Customer service
84 in category
70 in category
Product or Service Quality
103 in category
91 in category
Price Affordability
70 in category
114 in category

According to consumer ratings and reviews, LensCrafters ranks 21 points higher in the Medical Supplies and Equipment category than Jcpenney Optical. People gave Jcpenney Optical 1.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 121 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 135 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that LensCrafters has a higher rating than Jcpenney Optical. Regarding Price Affordability criterion, consumers gave Jcpenney Optical 2.2 stars and it is 66% greater than other in category. LensCrafters however was rated 1.7 stars and it is 55% worse than other in category.

Jcpenney Optical and LensCrafters Rating Details

Customer service
1.4 (90 reviews)
1.6 (122 reviews)
Reviewer's quote

...When I arrived there was a customer selecting frames, and I was taken in for my eye exam. I want to let you know the Optometrist was GREAT! He was very thorough and explained to me my declining vision. He wrote my prescription for lightly medicated glasses and walked me back to the common area...

Sharia B

Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money...

Product or Service Quality
1.5 (80 reviews)
1.6 (81 reviews)
Reviewer's quote

Early June 2018 i purchased regular glasses and sunglasses. When they arrived I could not read anything from either of them. They were sent back. Today, after my month long trip that I told them i was going on, and they put a rush order to get them here before my trip, that did not happen.Today,...


LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year...

Adil M
Price Affordability
2.2 (78 reviews)
1.7 (91 reviews)
Reviewer's quote

THEY DID NOT! Like most optical centers Penny's always has some super; $99/Buy One Get One /half price, bait and switch. The Manager Scott up sold me From $99 to $400 assuring that the anti-reflective lenses would help with night driving. There is virtually no difference in the night glare with or...


...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

Jcpenney Optical and LensCrafters Pros and Cons

  • Selection of glasses
  • Do no like
  • Dr lelonek
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Customer service
  • Defective glasses
  • Wait time for glasses
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Jcpenney Optical and LensCrafters Most Positive Reviews

Top rated reviews

I cannot see out of my no libe lenses at allcannot read or even find the place to read. They are both useless. Went...


The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Jcpenney Optical and LensCrafters Most Critical Reviews

Lowest rated reviews

I went to JCPenney Optical in Westfield Mall in Florida because I heard about their 60% off glasses deal. I have a...


Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Jcpenney Optical and LensCrafters Latest Reviews

Recent published reviews

I ordered a pair of 7 for all mankind glasses in blue. It took 3 weeks for them to come in. I tried them on and they...

Read all 154 reviews

I have submitted the form needed about this situation and nobody has contacted me

Read all 676 reviews

Jcpenney Optical and LensCrafters Products and Services

Most reviewed product and services
  • Jcpenney Optical Eyeglasses (69 reviews)
  • Jcpenney Optical Customer Care (25 reviews)
  • Jcpenney Optical Shipping Service (7 reviews)
  • Lenscrafters Eyeglasses (124 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)