PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JC Whitney and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JC Whitney
Rockauto

JC Whitney and Rockauto Overview

Total reviews
154
4896
Company responses
0
0
Issues resolved
0
14

JC Whitney and Rockauto Consumer Ratings

Rank
81 out of 411 in Auto Parts and Accessories category
30 out of 411 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
55 in category
35 in category
Product or Service Quality
62 in category
26 in category
Price Affordability
82 in category
25 in category
Turnaround Time
63 in category
24 in category

JC Whitney and Rockauto Rating Details

Exchange, Refund and Cancellation Policy
1.5 (39 reviews)
1.8 (1481 reviews)
Reviewer's quote

Has been two weeks since FedEx confirmed that they received package and haven't heard anything from them about refund except that it takes two to three days from time of receiving package to submit my refund and Email me a conformation. Doubt I will ever get my money back and don't even have wrong...

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...The refund needs to go to a different name and address..

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Product or Service Quality
1.7 (34 reviews)
2.4 (1518 reviews)
Reviewer's quote

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at there company after I told them I bought on ebay I told him go fxxxxxx him self..

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...Their customer service skills suck! Had a part show up broken and now still waiting on the replacement for 5 + days. They will not give you any answers, keep dodging the questions, and then ignores the messages on the Facebook. Like they will read them and flat ignore you...

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Price Affordability
2.2 (33 reviews)
3.4 (1533 reviews)
Reviewer's quote

...I was offere the opportunity to upgrade order for double price. Feels like a bait and switch tactic to me. JC Whitney used to be a reputable company...

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RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Turnaround Time
1.7 (31 reviews)
2.4 (1371 reviews)
Reviewer's quote

Only parts of my order is arriving at a time. Still not complete. But online shows delivered, alarmed...

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I contacted fedex and they havent received my order and therefore I am not going to receive my package on time. I paid $49. 99 to get parts on time...

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JC Whitney and Rockauto Pros and Cons

Pros
  • Untrue aspects of website
  • Untrue comments by customer service
  • In the past good
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Customer service
  • Will never order again from them
  • Rude representatives
  • Customer service
  • No customer service
  • Refund policy for defective item

JC Whitney and Rockauto Most Positive Reviews

Top rated reviews
5

Yes I tried to contact you for a magazine my name is Randy numbers for 479 567-9952 please call me back

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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4.6

Why does the customer have a interpertor? Yes i have tallked to people that are. Trying. But. You need. Car U.S.A....

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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JC Whitney and Rockauto Most Critical Reviews

Lowest rated reviews
1

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

I ordered Weathertech window deflectors from JC Whitney on 12 -
-15, said they were in stock with standard 3-5 day shipp...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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JC Whitney and Rockauto Latest Reviews

Recent published reviews
1

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at...

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3.8

I have two parts that were sent and they are incorrect for the vehicle. All I wanted to do was swap them for the...

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1

called one price on smart phone one price online then they called me back to hangup on me called back they said buy...

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No votes

I cancelled my order not meaning to I'm a first time customer and wld like for my order to send I even paid to have it...

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JC Whitney and Rockauto Products and Services

Most reviewed product and services
  • Jc Whitney Shipping Service (22 reviews)
  • Jc Whitney Customer Care (16 reviews)
  • Rockauto Shipping Service (1239 reviews)
  • Rockauto Customer Care (730 reviews)
  • Rockauto Website (87 reviews)