PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JC Whitney and Oreilly Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JC Whitney
Oreilly Auto Parts

JC Whitney and Oreilly Auto Parts Overview

Total reviews
154
576
Company responses
0
0
Issues resolved
0
3

JC Whitney and Oreilly Auto Parts Consumer Ratings

Rank
79 out of 413 in Auto Parts and Accessories category
47 out of 413 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
56 in category
22 in category
Product or Service Quality
62 in category
37 in category
Price Affordability
81 in category
69 in category
Turnaround Time
64 in category
41 in category

JC Whitney and Oreilly Auto Parts Rating Details

Exchange, Refund and Cancellation Policy
1.5 (39 reviews)
2.1 (93 reviews)
Reviewer's quote

Has been two weeks since FedEx confirmed that they received package and haven't heard anything from them about refund except that it takes two to three days from time of receiving package to submit my refund and Email me a conformation. Doubt I will ever get my money back and don't even have wrong...

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...for them to turn me away in such a rude manner the guy is yelling at me outside of the door he couldn't even politely talk to me I feel so offended I want a refund I will never go to O'Reilly's again that whole team is awful in a time like this nobody needs to deal with that we are not in the ghetto we are not in the hood I'm not quite sure why the guy needed to talk to me like that so I want my refund and I'm going to tell everybody about my experience as much as possible because this is absolutely unnecessary Del Paso located in...

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Product or Service Quality
1.7 (34 reviews)
2.1 (115 reviews)
Reviewer's quote

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at there company after I told them I bought on ebay I told him go fxxxxxx him self..

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The customer service was terrible I was treated very rude I felt very uncomfortable being that I was a man of color it felt like I was not supposed to be there. The associate Alex told me that my card was declined after not giving me the time to enter my PIN number. After the purchase being...

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Price Affordability
2.2 (33 reviews)
2.4 (105 reviews)
Reviewer's quote

...I was offere the opportunity to upgrade order for double price. Feels like a bait and switch tactic to me. JC Whitney used to be a reputable company...

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Went there they offer a 7 dollar rebate making the price comparable to the price everywhere elts on t6 oil get coupon they casher tells you to just go online but nowhere to get greater would have just driven the extra 10min that's Scam I say..

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Turnaround Time
1.7 (31 reviews)
2.1 (80 reviews)
Reviewer's quote

Only parts of my order is arriving at a time. Still not complete. But online shows delivered, alarmed...

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...so every time these items fail takes out something else. these guys are going to kill someone eventually or have already. yes these parts all have warrentees...

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JC Whitney and Oreilly Auto Parts Pros and Cons

Pros
  • Untrue aspects of website
  • Untrue comments by customer service
  • In the past good
  • Had my part in stock
  • That they work fast
  • All the locations
Cons
  • Customer service
  • Will never order again from them
  • Rude representatives
  • Horrible customer service
  • Staff
  • Nobody takes responsibility

JC Whitney and Oreilly Auto Parts Most Positive Reviews

Top rated reviews
5

Yes I tried to contact you for a magazine my name is Randy numbers for 479 567-9952 please call me back

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5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

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4.6

Why does the customer have a interpertor? Yes i have tallked to people that are. Trying. But. You need. Car U.S.A....

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5

I just called the Afton store in St. Louis. A Spanish gentleman answered the phone and couldn't speak or understand...

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JC Whitney and Oreilly Auto Parts Most Critical Reviews

Lowest rated reviews
1

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized...

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1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

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1

I ordered Weathertech window deflectors from JC Whitney on 12 -
-15, said they were in stock with standard 3-5 day shipp...

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1

I bought a new serpentine belt from them and I borrowed their serpentine belt tool. After finding out that it didn't...

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JC Whitney and Oreilly Auto Parts Latest Reviews

Recent published reviews
1

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at...

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1.4

i bought spark plugs for my ranger,they sold me the wrong ones,,i used my 5 dollare for discount,they gave me back my...

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1

called one price on smart phone one price online then they called me back to hangup on me called back they said buy...

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2.7

Bronco replaced battery the best one for bronco failed 9months new hubs bronco are failing now 9 months alternator...

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JC Whitney and Oreilly Auto Parts Products and Services

Most reviewed product and services
  • Jc Whitney Shipping Service (22 reviews)
  • Jc Whitney Customer Care (16 reviews)
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (81 reviews)
  • Oreilly Auto Parts Sales Representative (5 reviews)