PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Industries and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Industries
Jayco

Thor Industries and Jayco Overview

Total reviews
298
404
Company responses
0
0
Issues resolved
2
3

Thor Industries and Jayco Consumer Ratings

Rank
834 out of 4276 in Dealers category
616 out of 4276 in Dealers category
Customer service
517 in category
442 in category
Product or Service Quality
557 in category
501 in category
Warranty
485 in category
403 in category
Price Affordability
447 in category
438 in category

Thor Industries and Jayco Rating Details

Customer service
1.4 (138 reviews)
1.6 (224 reviews)
Reviewer's quote

...I have called Thor customer service many times along with CW customer service and they blame each other..

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...I have tried to call the warrenty dept, customer service, and even the main office number for Jayco. A lady by the name of Anita was suppose to help us resolve these issues, but that to was just lip service. They won't return phone calls or emails...

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Product or Service Quality
1.3 (132 reviews)
1.6 (209 reviews)
Reviewer's quote

... (Mr Steinert) is aware that this is my residence and is on blocks for leveling, and is still requiring that this rv has to be taken to an authorized keystone service representative. I have informed Mr Steinert, there is an authorized keystone mobile technician here in the area but keystone is unwilling to pay for technician to troubleshoot...

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Have owned several campers over the years but have never seen one with this poor quality and workmanship as the current 2019 Jayco Octane Super Lite 273 I now have. Was told Jayco was a Company that cared about their customers but have found they ignore you just like the others..

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Warranty
1.5 (106 reviews)
1.9 (183 reviews)
Reviewer's quote

...Out of warranty. The pleather furniture is all peeling &;;;;; checking. thats, sofa, entertainment, driver, passenger 2 yrs...

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...whole table cost 300+ and then they say if u dont Get their part then warranty isnt covered but they dont replace the cost it requires to get part. Just horrible...

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Price Affordability
2.4 (106 reviews)
2.5 (184 reviews)
Reviewer's quote

Now $500 compared to the overall price of $93,000 may seem insignificant but as you will see further in this letter the $500 and $600 charges keep adding up! The walk-through and orientation was supposed to be designed to familiarize the customer with the outer and inner workings of the motor...

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...Oh no we have to give you trade price not what you paid. Off to leagal counsel. What a disapointment...

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Thor Industries and Jayco Pros and Cons

Pros
  • Layout of the rig
  • Rv lifestyle and the floorplan
  • Storage capabilities
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Product quality
  • Company response to problems
  • Poor quality of construction
  • Poor quality
  • Customer service

Thor Industries and Jayco Most Positive Reviews

Top rated reviews
5

Hi,
I own a Thor Jazz 2008 model ( 2960 RLDU ) Fifth wheel in Australia.
I'm having problems with cracks on the corners of...

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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4.5

The cabnet that store my food keeps opening and I have only owned my winds port 2015 7 months in for warranty and they s...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Thor Industries and Jayco Most Critical Reviews

Lowest rated reviews
1

Purchased a brand new 2015 Thor Chateau for Camping World in Myrtle Beach, SC. First off the customer service the...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

Dear Thor Motorcoach, Inc.,
Where do I begin? The nightmare we had when we purchased our 2014 A.C.E. 27.1 or with the co...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Thor Industries and Jayco Latest Reviews

Recent published reviews
1

StWe have a 2016 Thor Tuscany
XTE 40 AX. Out of warranty. The pleather furniture is all peeling &;;;;; checking. that...

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1

To Whom it may concern,
I am writing today to share my nightmare as a Jayco 5th Wheel owner. In April of 2018 our cabover...

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1

the rear driers side the finish is deteriorating it is a 2017 4 winds camper repair does not believe it is sun fading....

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1

Have owned several campers over the years but have never seen one with this poor quality and workmanship as the current...

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Thor Industries and Jayco Products and Services

Most reviewed product and services
  • Thor Industries Rv (23 reviews)
  • Thor Industries Rv Repair (6 reviews)
  • Thor Industries Customer Care (5 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (15 reviews)