PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has verified representatives
1.9
Jayco

Jayco

2.0
Keystone Rv
Jayco

Keystone Rv and Jayco Overview

Total reviews
1083
390
Company responses
150
0
Issues resolved
6
3

Keystone Rv was first mentioned on PissedConsumer on Mar 25, 2008 and since then this brand received 1083 reviews. It is 693 reviews more than Jayco received since Jul 15, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Keystone Rv customer support team and Jayco customer service.

Keystone Rv and Jayco Consumer Ratings

Rank
55 out of 1243 in Auto category
544 out of 5344 in Dealers category
Customer service
48 in category
407 in category
Product or Service Quality
59 in category
457 in category
Staff
47 in category
338 in category

Keystone Rv and Jayco Rating Details

Customer service
1.5 (435 reviews)
1.6 (214 reviews)
Reviewer's quote

They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

thinwater

We bought our Jayco feather light in 2018 and floor in front of door discolored and Jayco will not authorize fixing as stating we had something on the floor which discolored it , it’s still under warranty . Picture attached

Linda
Product or Service Quality
1.4 (407 reviews)
1.6 (203 reviews)
Reviewer's quote

...We called and spoke to the service department and was told it was from normal wear and tear. It's not like we bounce on it or abuse it. I think Keystone should honor their product and replace it...

PissedConsumer1661745

I have been very dissatisfied with this Trailer and of Camping World with the worst customer service I've ever had. We wish we would never purchased from Jayco and Camping World. We also noticed the top of the front cap is fading and Camping World of New Mexico did not apply the sealer that we paid...

William J
Staff
1.6 (385 reviews)
2 (193 reviews)
Reviewer's quote

...Further exacerbating things with Keystone - line staff is paid by the unit, not by the hour. That is, the faster they crank RVs out on the line, the sooner they can go home. See Glass Door for employee reviews and indications of line conditions...

Meg

...Both the sales and service staff have been very courteous and very helpful. Initially my wife and I checked several other units but love our Jayco and will not hesitate to go back to (or recommend) Jolly Rogers RV for purchasing another Jayco. ..

PissedConsumer1067788

Keystone Rv and Jayco Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Quality
  • Poor quality
  • Poor quality of construction
  • Poor quality
  • Customer service

Keystone Rv and Jayco Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

Keystone Rv and Jayco Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

No votes

Keystone Rv and Jayco Latest Reviews

Recent published reviews

I empathize with you my InCommand systems has the same problem as yours it sounds like. I have become extremely proficie...

Read all 1083 reviews
5

Company seems good. They have taken care of everything that the local RV dealer asked them to fix (for us). Problem is t...

Read all 390 reviews

Keystone Rv and Jayco Products and Services

Most reviewed product and services
  • Keystone Rv Rv (505 reviews)
  • Keystone Rv Rv Repair (33 reviews)
  • Keystone Rv Rv Warranty (19 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (14 reviews)