PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Jayco

Jayco

2.0
Keystone Rv
Jayco

Keystone Rv and Jayco Overview

Total reviews
1144
410
Company responses
219
0
Issues resolved
8
3

Keystone Rv and Jayco Consumer Ratings

Rank
50 out of 474 in Auto category
618 out of 4340 in Dealers category
Customer service
56 in category
449 in category
Product or Service Quality
66 in category
508 in category
Warranty
51 in category
412 in category
Value for money
52 in category
496 in category

Keystone Rv and Jayco Rating Details

Customer service
1.5 (466 reviews)
1.6 (227 reviews)
Reviewer's quote

...We had to stay in hotels and vacation house rentals for 15 days, NOT CHEAP!! WE CANNOT AFFORD TO KEEP REPEATEDLY TAKING IT TO THE DEALER for THEIR VERY POOR CUSTOMER SERVICE AND WORKMANSHIP!!! The last time they had it in the shop, they FAILED to plug it in so we wouldnt lose ALL OUR FOOD we had in the freezer and Fridge, WE TOLD THEM THAT THEY HAD TO plug it in, as we had food, as we are FULL-TIMERS!! We had to throw everything awayVERY...

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...I actually expected customer service to come through with some sort of compensation for our time and out of pocket expense fixing/averting problems. To their credit, Jayco and the dealership have fixed every issue we've had. Thank God they have a good warranty - because you need it...

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Product or Service Quality
1.4 (437 reviews)
1.6 (212 reviews)
Reviewer's quote

...Very disappointed in keystone and wouldn’t ever recommend anyone to purchase they’re product..

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...I have tried to call the warrenty dept, customer service, and even the main office number for Jayco. A lady by the name of Anita was suppose to help us resolve these issues, but that to was just lip service. They won't return phone calls or emails...

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Warranty
1.4 (378 reviews)
1.9 (184 reviews)
Reviewer's quote

...Keystone refuses to warranty it because they say it is not a dealer defect. Rails bent on bedroom drawer same answer. Had camper since October (45,000...

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...whole table cost 300+ and then they say if u dont Get their part then warranty isnt covered but they dont replace the cost it requires to get part. Just horrible...

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Value for money
1.6 (369 reviews)
1.8 (195 reviews)
Reviewer's quote

It is very disappointing to spend that much money on something that is either always in the shop or falling apart and the company doesn't want to fix what should be on them. Anytime you have a manufacturer's defect that should be on the manufacturer to fix - regardless of warranty. Known defects...

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Purchasing a new RV in the fall/winter may save you money but it does not save you time or frustration. We understand the POLICY is approval is required from Jayco to have the warrantee work done, before the dealer can order the parts. Then we have to wait for the parts to arrive before we can even...

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Keystone Rv and Jayco Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Layout and decor of jayco
  • Warranty work was completed promptly
  • Floor plan layout
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Poor quality of construction
  • Build quality
  • Poor quality

Keystone Rv and Jayco Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Keystone Rv and Jayco Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Keystone Rv and Jayco Latest Reviews

Recent published reviews
3

Keytv broke cannot get over the air channels

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No votes

Hello. I have a 2006 Jayco Jay Feather 19H. This has the TPO roof and is leaking near the top air conditioning unit and...

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2

Our on hold over 30 minutes so hung up. Poor customer service!

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2

We bought a brand new 2019 Jayco Greyhawk. We thought buying new and buying from Jayco would be an upgrade from our...

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Keystone Rv and Jayco Products and Services

Most reviewed product and services
  • Keystone Rv Rv (510 reviews)
  • Keystone Rv Rv Repair (34 reviews)
  • Keystone Rv Rv Warranty (21 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (16 reviews)