PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has verified representatives
1.9
Jayco

Jayco

2.0
Keystone Rv
Jayco

Keystone Rv and Jayco Overview

Total reviews
1096
395
Company responses
167
0
Issues resolved
6
3

Keystone Rv was first mentioned on PissedConsumer on Mar 25, 2008 and since then this brand received 1096 reviews. It is 701 reviews more than Jayco received since Jul 15, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Keystone Rv customer support team and Jayco customer service.

Keystone Rv and Jayco Consumer Ratings

Rank
56 out of 1020 in Auto category
562 out of 5317 in Dealers category
Customer service
46 in category
412 in category
Product or Service Quality
61 in category
470 in category
Staff
45 in category
346 in category

Keystone Rv and Jayco Rating Details

Customer service
1.5 (444 reviews)
1.7 (217 reviews)
Reviewer's quote

They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

thinwater

already had a faulty jack and dinette table quality horrible Already broken screws stripped underneath U call customer service and its horrible to deal with this company they cover nothing or they make u drive hours They say u can take it to anyone and have it serviced but it is only through a...

Brook T
Product or Service Quality
1.4 (416 reviews)
1.6 (205 reviews)
Reviewer's quote

I will never buy another Keystone product again and I wish I had done more research before we bought this one. It does seem like the majority of the reviews are dated after we purchased our though. I may not get anything done from Keystone but maybe I might succeed in costing them some sales from...

Kimberly B

Jayco quality control has gone downhill. The Jayco dealer has been great to work with on repairs. I purchased a 2018 Jayco NorthPoint 381flws in December 2018...

Timi
Staff
1.6 (389 reviews)
2 (195 reviews)
Reviewer's quote

...Further exacerbating things with Keystone - line staff is paid by the unit, not by the hour. That is, the faster they crank RVs out on the line, the sooner they can go home. See Glass Door for employee reviews and indications of line conditions...

Meg

...Both the sales and service staff have been very courteous and very helpful. Initially my wife and I checked several other units but love our Jayco and will not hesitate to go back to (or recommend) Jolly Rogers RV for purchasing another Jayco. ..

PissedConsumer1067788

Keystone Rv and Jayco Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Poor quality of construction
  • Poor quality
  • Customer service

Keystone Rv and Jayco Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

Keystone Rv and Jayco Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

Keystone Rv and Jayco Latest Reviews

Recent published reviews
1

I have a 2018 Keystone Montana high Country, and I have been trying to get the heating/cooling issues resolved! I am a d...

Read all 1096 reviews
1

I purchased a Jayco travel trailer two years ago .. already had a faulty jack and dinette table quality horrible
Already...

Read all 395 reviews

Keystone Rv and Jayco Products and Services

Most reviewed product and services
  • Keystone Rv Rv (506 reviews)
  • Keystone Rv Rv Repair (33 reviews)
  • Keystone Rv Rv Warranty (20 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (14 reviews)