PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Jayco

Jayco

2.0
Keystone Rv
Jayco

Keystone Rv and Jayco Overview

Total reviews 1182 423
Company responses 268 0
Issues resolved 8 3

Keystone Rv and Jayco Consumer Ratings

Rank
49 out of 478 in Auto category
644 out of 4509 in Dealers category
Customer service
58 in category
No votes
Product or Service Quality
64 in category
No votes
Warranty
54 in category
No votes
Value for money
56 in category
No votes

Keystone Rv and Jayco Rating Details

Customer service
1.5 (491 reviews)
No votes
Reviewer's quote

...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

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...Ive called customer service and they finally got back with me 2 weeks later all Samatha could tell me is the parts would arrive at Jayco on October 22 but then she couldnt tell me when theyll ship to the dealers. She also couldnt tell me if it was all the parts or just one part. I need answers!..

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Product or Service Quality
1.4 (465 reviews)
No votes
Reviewer's quote

...With covid we have been staying in the RV and they know we have no where to go but have gone back to the beginning and are asking us to bring it into a service station. The ones we call say it would be 4 to 5 months for repairs. This entire industry is corrupt...

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The Jayco JayFlight Rocky Mountain Edition that I purchased brand new in Sept, 2019 has been in the service bays longer than its been in backyard to start; lets start the list::: first night me and my wife fell through the bed into the storage compartment, screws were too short from the...

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Warranty
1.4 (401 reviews)
No votes
Reviewer's quote

I am first time buyer and find it hard to believe that while I had warranty never had a reminder to have seals checked ,only after I filed insurance claim they put blame on me. RV dealer was last people to put sky lights in due to hail damage and still got no reminder of seal repair. I like my...

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...The only thing we could find to fix under warranty was a warped bathroom door and low hanging wires underneath. Stuff I could have actually fixed myself if not for warranty. Later, both faucets broke over time, no big deal...

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Value for money
1.6 (391 reviews)
No votes
Reviewer's quote

...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

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We want nothing more than to enjoy the product that we spent $70,000+ of our hard earned money on and are more than happy to work with Mr. Bontager and company to resolve this but we will no continue to be ignored. Sincerely, Robert and Star Shifflett owners of Traveling Nightmare aka 2019 Jayco...

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Keystone Rv and Jayco Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Poor quality of construction
  • Customer service
  • Build quality

Keystone Rv and Jayco Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Keystone Rv and Jayco Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Keystone Rv and Jayco Latest Reviews

Recent published reviews
3.5

Gel coat oxidation, decals discoloring. This has been going for 3 years.

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1.8

My coach has been at camping world in Georgetown Ky since July 24th 2020. It needs about 15 different parts. Ive called...

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2.1

We bought a 2019 Keystone Fuzion 424 new at Blue Dog RV. We explained we would be full timing in it for awhile and that...

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No votes

What hasn't happened. First week the crown molding fell off. Then bad heater. Took back to camping world under warranty...

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Keystone Rv and Jayco Products and Services

Most reviewed product and services
  • Keystone Rv Rv (514 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)
  • Jayco Rv (135 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (17 reviews)