PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zales and Jared as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zales
Jared

Zales and Jared Overview

Total reviews 462 395
Company responses 0 0
Issues resolved 1 4

Zales and Jared Consumer Ratings

Rank
212 out of 848 in Jewelry and Accessories category
183 out of 848 in Jewelry and Accessories category
Customer service
133 in category
112 in category
Exchange, Refund and Cancellation Policy
119 in category
99 in category
Product or Service Quality
151 in category
126 in category
Website
177 in category
131 in category

Zales and Jared Rating Details

Customer service
1.2 (131 reviews)
1.4 (170 reviews)
Reviewer's quote

...My husband and I have been customers for over 30 years and I've become unhappy with the customer service. It's safe to say we will no longer be doing business with this company anymore unless there is a drastic change..

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Ive tried to contact customer service about things multiple times and they either dont respond at all or they have the worst customer service and they dont want to help solve the issue. I was wanting to return an item but it was outside the 30 days, but the COVID-19 was going around and I couldnt...

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Exchange, Refund and Cancellation Policy
1.3 (110 reviews)
1.4 (131 reviews)
Reviewer's quote

They will not give me a "refund" and have no control over it. All this leads me to being the one who loses here. I am being stuck with a debt by their own errors in giving misleading information from the time I called to say I found the earring and want the other one back, and when they closed down...

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...So, we went back to try again, and they exchanged it for another band that was 14k. I had the same result, then we came back, and it was suggested by the sales associate (Janet) that we upgrade to 18k and platinum head. I did so and paid for it on 10/18/2019...

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Product or Service Quality
1.4 (100 reviews)
1.6 (125 reviews)
Reviewer's quote

...to the closest Zales location to have the cleaning and inspection of my ring only to be met by 2, less than welcoming women, that only told me that this service was now, due to covid, only available Monday -Thursday. I explained that this was not an option because I worked on those days and lived so far away. This was no help and I did not...

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They were the best people! Best customer service! I got what i wanted and they treated me like part of the family 10/10 highly recommend!..

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Website
1.8 (96 reviews)
2.1 (119 reviews)
Reviewer's quote

I ordered from this website in April. I just received confirmation that my order was shipped. This was supposed to be a 2 day shipping order...

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I screen shot a few pictures of a Le Vian Chocolate Diamond from Jared’s website and sent to my husband. Just as I expected, he ordered one for my birthday this past week. It arrived yesterday and I’m embarrassed by the quality of the product and that Jared would send me an item made in China and...

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Zales and Jared Pros and Cons

Pros
  • No pros
  • Staff at the store were very nice
  • Store staff seemed sorry even while refusing to honor price
  • Friendly staff
  • Sales staff
  • Variety of products
Cons
  • Customer service
  • Quality
  • No solution
  • Customer service
  • Deceptive sales practices
  • High price and low quality

Zales and Jared Most Positive Reviews

Top rated reviews
5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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5

I have to say, I always took the Jared commercials with a grain of salt, but after the AMAZING ring my fiance got for me...

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Zales and Jared Most Critical Reviews

Lowest rated reviews
1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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1

My wife lost her wedding band of 39 years. Went to Jared's in Newport News, VA to have a replica made from my matching...

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Zales and Jared Latest Reviews

Recent published reviews
2.1

Hello, my ring was 2 tone with rose gold as my engagement ring , and my 2 wedding bands that are white gold, I had it...

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1

I see your TV ads quite often, and I want to know what you have against white people, because the only people in your...

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1

I did receive a call from a representative named Kalyn on Friday, 9/11/2020. They explained what I can do regarding the...

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No votes

They keep hanging up on me

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Zales and Jared Products and Services

Most reviewed product and services
  • Zales Ring (168 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (17 reviews)
  • Jared Customer Care (56 reviews)
  • Jared Manager (31 reviews)
  • Jared Repair (29 reviews)