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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 326 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Product quality 2
  • Website 1
  • Store staff seemed sorry even while refusing to honor price 1
  • Staff at the store were very nice 1
  • Ring 1

Customers don't like

  • Customer service9
  • Quality7
  • Poor product3
  • No solution3
  • Bad quality3
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Jared

Luxury / Jewelry
  • 2 ISSUES RESOLVED
  • 296 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Friendly staff 2
  • Sales staff 1
  • Repair liasion girl 1
  • Pandora charm selection 1
  • Manager and acknowledged something needed to be done 1

Customers don't like

  • Customer service7
  • High price and low quality4
  • Repair services quality3
  • Deceptive sales practices3
  • Useless staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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