PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jared and Zales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jared
Zales

Jared and Zales Overview

Total reviews
389
441
Company responses
0
0
Issues resolved
4
1

Jared and Zales Consumer Ratings

Rank
181 out of 824 in Jewelry and Accessories category
209 out of 824 in Jewelry and Accessories category
Customer service
110 in category
132 in category
Exchange, Refund and Cancellation Policy
101 in category
126 in category
Product or Service Quality
125 in category
151 in category
Website
131 in category
179 in category

Jared and Zales Rating Details

Customer service
1.4 (165 reviews)
1.2 (120 reviews)
Reviewer's quote

They were the best people! Best customer service! I got what i wanted and they treated me like part of the family 10/10 highly recommend!..

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I am disgusted with the lack of customer service provided by this business. I have called every day for over 2 hours and am yet to hear back from anyone. In addition, I ordered a gift on June 3rd and it has still not come in yet...

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Exchange, Refund and Cancellation Policy
1.5 (127 reviews)
1.2 (101 reviews)
Reviewer's quote

...00 now how the salesman not been trying line his pocket the mistake would not been so I said return the items and refund my money. The manager said dont let the sale walk out leave it as is. I get home the salesman done fooled me and charged me for it anyway...

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Zales has taken over 4 months to give me back my refund on the package that THEY returned not even me. Ive not been impressed by zales and their business at all. I will no longer be purchasing anything from zales because of the lack of respect Ive received...

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Product or Service Quality
1.6 (122 reviews)
1.4 (91 reviews)
Reviewer's quote

...Very disappointing in the customer service after spending this amount of money. Great place to get a ring if you don't plan on being married for the rest of your life! -He won't be going to Jared's ever again!..

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...Now they are saying it will be another 2-3 weeks! I will never buy from here again! Nobody communicated with me and when trying to reach out to customer service, I hung up after being on hold over 20 min! Ridiculous! UPDATE: just received an email saying my ring was in! Heres the before and after...

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Website
2.1 (115 reviews)
1.8 (89 reviews)
Reviewer's quote

I screen shot a few pictures of a Le Vian Chocolate Diamond from Jared’s website and sent to my husband. Just as I expected, he ordered one for my birthday this past week. It arrived yesterday and I’m embarrassed by the quality of the product and that Jared would send me an item made in China and...

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I ordered from this website in April. I just received confirmation that my order was shipped. This was supposed to be a 2 day shipping order...

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Jared and Zales Pros and Cons

Pros
  • Friendly staff
  • Sales staff
  • Variety of products
  • Staff at the store were very nice
  • Store staff seemed sorry even while refusing to honor price
  • No pros
Cons
  • Customer service
  • Deceptive sales practices
  • High price and low quality
  • Customer service
  • Quality
  • No solution

Jared and Zales Most Positive Reviews

Top rated reviews
5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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5

I have to say, I always took the Jared commercials with a grain of salt, but after the AMAZING ring my fiance got for me...

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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Jared and Zales Most Critical Reviews

Lowest rated reviews
1

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was...

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1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

My wife lost her wedding band of 39 years. Went to Jared's in Newport News, VA to have a replica made from my matching...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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Jared and Zales Latest Reviews

Recent published reviews
No votes

They got in touch with me. Thank you pissed consumer!

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No votes

I need to cancel my order

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1.4

I decided to buy a luxury watch at Jared. After selecting a watch, I needed to request an increase in my credit limit....

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No votes

I needed my order canceled. I lost my job due to COVID-19 and I contacted a zales representative(Ellin K.) to ask her...

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Jared and Zales Products and Services

Most reviewed product and services
  • Jared Customer Care (55 reviews)
  • Jared Manager (31 reviews)
  • Jared Repair (28 reviews)
  • Zales Ring (167 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (16 reviews)