PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Jared as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Jared

Kay Jewelers and Jared Overview

Total reviews
993
392
Company responses
0
0
Issues resolved
3
4

Kay Jewelers and Jared Consumer Ratings

Rank
179 out of 832 in Jewelry and Accessories category
181 out of 832 in Jewelry and Accessories category
Customer service
114 in category
108 in category
Product or Service Quality
112 in category
126 in category
Exchange, Refund and Cancellation Policy
87 in category
100 in category
Discounts and Special Offers
129 in category
159 in category

Kay Jewelers and Jared Rating Details

Customer service
1.3 (264 reviews)
1.4 (168 reviews)
Reviewer's quote

Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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Ive tried to contact customer service about things multiple times and they either dont respond at all or they have the worst customer service and they dont want to help solve the issue. I was wanting to return an item but it was outside the 30 days, but the COVID-19 was going around and I couldnt...

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Product or Service Quality
1.7 (217 reviews)
1.6 (125 reviews)
Reviewer's quote

So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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I am very unhappy with my overall service at Jared at Westfield Annapolis, 180 Jennifer Rd, Annapolis, MD 2140. I bought my fiancée and engagement ring on 5/23/2019. The ring I originally bought was 14k yellow gold with a...

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Exchange, Refund and Cancellation Policy
1.6 (206 reviews)
1.4 (130 reviews)
Reviewer's quote

...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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...I need a refund for my purchase and nobody will help me..

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Discounts and Special Offers
1.9 (202 reviews)
1.6 (110 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

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...I will be shopping at different retailers in the future which may a good decision as Jared rarely discounts their watches. Jared has lost a good customer. No wonder Jared is having problems and is closing many of their stores..

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Kay Jewelers and Jared Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • Friendly staff
  • Sales staff
  • Variety of products
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Customer service
  • Deceptive sales practices
  • High price and low quality

Kay Jewelers and Jared Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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5

I have to say, I always took the Jared commercials with a grain of salt, but after the AMAZING ring my fiance got for me...

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Kay Jewelers and Jared Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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1

My wife lost her wedding band of 39 years. Went to Jared's in Newport News, VA to have a replica made from my matching...

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Kay Jewelers and Jared Latest Reviews

Recent published reviews
No votes

I paid extra for faster delivery

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2.2

I am very unhappy with my overall service at Jared at Westfield Annapolis, 180 Jennifer Rd, Annapolis, MD 2140. I...

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3.4

Bought an expensive wedding ring 3 months ago. Can't get manager to give us the proper professional evaluation form so...

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1

Ive tried to contact customer service about things multiple times and they either dont respond at all or they have the...

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Kay Jewelers and Jared Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (44 reviews)
  • Jared Customer Care (56 reviews)
  • Jared Manager (31 reviews)
  • Jared Repair (28 reviews)