PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jared and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jared
Kay Jewelers

Jared and Kay Jewelers Overview

Total reviews 428 1196
Company responses 0 0
Issues resolved 4 4

Jared and Kay Jewelers Consumer Ratings

Rank
291 out of 1423 in Jewelry and Accessories category
269 out of 1423 in Jewelry and Accessories category
Customer service
212 in category
223 in category
Exchange, Refund and Cancellation Policy
190 in category
183 in category
Product or Service Quality
247 in category
225 in category
Website
228 in category
276 in category

Jared and Kay Jewelers Rating Details

Customer service
1.4
(189 reviews)
1.3
(362 reviews)
Reviewer's quote

...then when I make my minimum payment they still say that Im late and the never give me a grace period for my payment Ive been sending in letters and calling customer service and when I ask to speak to a supervisor they get rude and refuse to transfer me to a supervisor my last payment I made was in December due...

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...Customer service is awful. Said they mailed a letter that I never received..

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Exchange, Refund and Cancellation Policy
1.5
(149 reviews)
1.5
(274 reviews)
Reviewer's quote

They were so adamant that they cant make the ring that I just told them to put the original ring back together and refund me the money we spent with them. Then I argued that since Jared made the ring to begin with that they should do any structural repair at no cost so that the new stone and wrap...

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So I sent them and she didn't like it and went to the store to exchange or return them and they asked her for the receipt, it was in the box, they asked her for my card, she said it was a gift it's from my mom, they asked her whats my SS number? Of course she will not have that. She called me I...

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Product or Service Quality
1.6
(144 reviews)
1.7
(298 reviews)
Reviewer's quote

We filed a complaint against one of Jareds stores in Madison heights for horrible service,still havent heard back from Jareds concerning this issue..

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...Very poor customer service...

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Website
2.1
(136 reviews)
1.9
(269 reviews)
Reviewer's quote

You have to be kidding me! What a way to start off an engagement! Let her pick out a ring thats been showing up on your website for weeks, place the order and now all of a sudden its been sold. Sounds like a bait and switch tactic. Now Ive gotten the approval and now have to break the news to her...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Jared and Kay Jewelers Pros and Cons

Pros
  • Friendly staff
  • Sales staff
  • Manager and acknowledged something needed to be done
  • Pretty jewelry
  • Nice selction
  • Used to treat me the same if i spent 0 or 2000 dollars
Cons
  • Customer service
  • Deceptive sales practices
  • High price and low quality
  • Careless customer care
  • False guarantee
  • Customer service

Jared and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

It has been over a year since I ordered my wedding band and ring. We ordered from Janice at Partridge Creek, Clinton Twp...

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5

They were the best people! Best customer service! I got what i wanted and they treated me like part of the family 10/10...

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5

Just helped me with my bill by giving me a n extension and a payment plan so I can pay it and make my credit good

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Jared and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

They are a rip off.. I bought a engagement ring that was a karat and I spend 4 thousand.. I took it to 5 different...

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1

I will never purchase anything from Kay Jewelers again and as a matter of fact I will never go back in their store....

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1

Dear sir I brought my jewelry in to be cleaned at your Madison heights store, the one that is suppose to be closing the...

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1

I went into Kays Jewelers to see about a customized band for my wedding rings for my 30th anniversary. I got the run...

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Jared and Kay Jewelers Latest Reviews

Recent published reviews
No votes

This is the worst company you could ever buy jewelry from , they dont explain the promotions they charge you all the...

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1.3

I was placed on the hardship program and was told to pay $85.00 for 12 months and the late fees will be dismissed....

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4.7

We filed a complaint against one of Jareds stores in Madison heights for horrible service,still havent heard back from...

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No votes

I tried to purchase this item, Heart-Shaped Lab-Created Ruby & White Lab-Created Sapphire Gift Set Sterling Silver...

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