PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jared and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jared
Kay Jewelers

Jared and Kay Jewelers Overview

Total reviews
389
988
Company responses
0
0
Issues resolved
4
3

Jared and Kay Jewelers Consumer Ratings

Rank
181 out of 824 in Jewelry and Accessories category
179 out of 824 in Jewelry and Accessories category
Customer service
111 in category
118 in category
Exchange, Refund and Cancellation Policy
102 in category
91 in category
Product or Service Quality
127 in category
115 in category
Website
133 in category
167 in category

Jared and Kay Jewelers Rating Details

Customer service
1.4 (165 reviews)
1.3 (262 reviews)
Reviewer's quote

They were the best people! Best customer service! I got what i wanted and they treated me like part of the family 10/10 highly recommend!..

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Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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Exchange, Refund and Cancellation Policy
1.5 (127 reviews)
1.6 (204 reviews)
Reviewer's quote

...00 now how the salesman not been trying line his pocket the mistake would not been so I said return the items and refund my money. The manager said dont let the sale walk out leave it as is. I get home the salesman done fooled me and charged me for it anyway...

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...They have a policy I was told, so I call customer service and was told the same thing I drove 40 minutes for nothing. The manager there needs to be replaced and the policy changed. Nothing but trouble from this company...

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Product or Service Quality
1.6 (122 reviews)
1.7 (216 reviews)
Reviewer's quote

...Very disappointing in the customer service after spending this amount of money. Great place to get a ring if you don't plan on being married for the rest of your life! -He won't be going to Jared's ever again!..

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So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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Website
2.1 (115 reviews)
2 (196 reviews)
Reviewer's quote

I screen shot a few pictures of a Le Vian Chocolate Diamond from Jared’s website and sent to my husband. Just as I expected, he ordered one for my birthday this past week. It arrived yesterday and I’m embarrassed by the quality of the product and that Jared would send me an item made in China and...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Jared and Kay Jewelers Pros and Cons

Pros
  • Friendly staff
  • Sales staff
  • Variety of products
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Deceptive sales practices
  • High price and low quality
  • Careless customer care
  • False guarantee
  • Service

Jared and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I have to say, I always took the Jared commercials with a grain of salt, but after the AMAZING ring my fiance got for me...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Jared and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

My wife lost her wedding band of 39 years. Went to Jared's in Newport News, VA to have a replica made from my matching...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Jared and Kay Jewelers Latest Reviews

Recent published reviews
No votes

They got in touch with me. Thank you pissed consumer!

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1

ORDERED WEDDING RING MAY 3,2020 got all types of emails about products first bill due June sent. ring be here June 25...

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1.4

I decided to buy a luxury watch at Jared. After selecting a watch, I needed to request an increase in my credit limit....

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No votes

On 6/28/2020 I purchased a defective necklace without me knowing. Five days later that I purchased the necklace it fell...

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Jared and Kay Jewelers Products and Services

Most reviewed product and services
  • Jared Customer Care (55 reviews)
  • Jared Manager (31 reviews)
  • Jared Repair (28 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (44 reviews)