PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jan Pro and Jani King as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jan Pro
Jani King

Jan Pro and Jani King Overview

Total reviews 54 57
Company responses 0 0
Issues resolved 0 0

Jan Pro and Jani King Consumer Ratings

Rank
160 out of 918 in Household Services category
92 out of 491 in Cleaning Services category
Reliability
94 in category
58 in category
Customer service
102 in category
68 in category
Product or Service Quality
101 in category
65 in category
Exchange, Refund and Cancellation Policy
91 in category
59 in category

Jan Pro and Jani King Rating Details

Reliability
1.4 (14 reviews)
1 (4 reviews)
Reviewer's quote

I hired Nancy Dillards franchise Jan pro in Canton Ohio 44708 , I have been with them for the past year. She has allowed multiple unauthorized people in my building, 3 different times now small children have been cleaning with my sweepers, my supplies, my chemicals, my products that I was told Jan...

Read full review

This company cleans the facility i work at in the Nashville,TN area. The girl that cleans in the morning is incredibly rude. She treats everyone like total garbage. They DO NOT KNOW HOW TO CLEAN. Their definition of cleaning is just spraying everything down with bleach. They have stripped the...

Read full review
Customer service
1.2 (14 reviews)
1 (11 reviews)
Reviewer's quote

...We fully understand that mistakes happen and with that in mind, we gave them multiple chances to make good on their promise to offer great service. The management and sales team were extremely slow in responding. And, nobody ever came out to actually look at what the issue was...

Read full review

...ive heard bad reviews before from this company but this bad a service is awful..

Read full review
Product or Service Quality
1.3 (14 reviews)
1 (13 reviews)
Reviewer's quote

...BTW we had the same cleaning service for 4 years and never complained once. We miss them but they moved away..

Read full review

...wait that wont work with a whole staff off attorneys who needs franchise owners sometimes they hire people with records to push you around even though they service banks think about it you could be robbed by a criminal in a bank and the whole *** thing is your fault what a job what a scam ...

Read full review
Exchange, Refund and Cancellation Policy
1.1 (14 reviews)
1 (4 reviews)
Reviewer's quote

...to work this out with the Manager and Franchise owner, Mary, (all we wanted was for them to pay for changing our locks, give us the stolen money back and refund us for this month and last), our emails went unanswered. Now we are left with no choice but to get the police and our attorney involved and we will be...

Read full review

Jani-King of Raleigh Durham 04/23/18Tara J. NegativeBBB Verified ReviewerI am a Jani King franchisee under the the Raleigh, Durham master franchise. I've been with them for over a decade. Unfortunately, I complained to them about the fact that the PGA TOUR facilities manager was "allegedly" forcing...

Read full review

Jan Pro and Jani King Pros and Cons

Pros
  • Were cheap
  • Thier service
  • First 6 months with good crew
  • Hours and schedule
  • Accounts i worked for
Cons
  • Rude employees
  • Quality of work
  • Not reading contracts
  • Exceptionally poor customer service
  • Sales manager is a liar
  • Horrible services

Jan Pro and Jani King Most Critical Reviews

Lowest rated reviews
1

After requesting cancellation to our cleaning service, Jan-Pro responded with a line from the contract demanding a...

Read full review
1

Send people out to do job have no clue to what they are doing. Will find any excuse to "fine"??? franchisees. No regar...

Read full review
1

We hired this company to clean our offices. When work was poor quality and we notified them, they became hostile and...

Read full review
1

Jani-King, is not just a scam it is the worst of the worst..., Don't know about the other cities but the one in okc, The...

Read full review

Jan Pro and Jani King Latest Reviews

Recent published reviews
1.2

I had cancelled services and yet was still charged for services that were never rendered. During the beginning of the...

Read full review
1

This company cleans the facility i work at in the Nashville,TN area. The girl that cleans in the morning is incredibly...

Read full review
1

I hired Nancy Dillards franchise Jan pro in Canton Ohio 44708 , I have been with them for the past year. She has...

Read full review
1

This company is outstandingly bad..we have had an over flowed crap filled toliet going on 3 weeks now...they never...

Read full review

Jan Pro and Jani King Products and Services

Most reviewed product and services
  • Jan Pro Cleaning Service (13 reviews)
  • Jan Pro Customer Care (1 review)
  • Jani King Office Cleaning Service (4 reviews)
  • Jani King Cleaning Service (3 reviews)
  • Jani King Customer Care (2 reviews)