PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jail Call Solutions and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jail Call Solutions
Safelink Wireless

Jail Call Solutions and Safelink Wireless Overview

Total reviews
45
1093
Company responses
0
0
Issues resolved
0
3

Jail Call Solutions and Safelink Wireless Consumer Ratings

Rank
496 out of 1428 in Telecommunications category
157 out of 1428 in Telecommunications category
Diversity of Products or Services
356 in category
128 in category
Price Affordability
383 in category
113 in category
Exchange, Refund and Cancellation Policy
304 in category
78 in category
Customer service
340 in category
157 in category

Jail Call Solutions and Safelink Wireless Rating Details

Diversity of Products or Services
1 (5 reviews)
2 (313 reviews)
Reviewer's quote

I need number to American jail services!?

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Hello, my name is Kimberly Friend I am with the Texas Department of State Health Services. I attempted to contact your office to see if I could get a representative to come to a community event that we are coordinating. I have seen in the past Safe Link representatives at community events signing...

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Price Affordability
1 (5 reviews)
2.7 (280 reviews)
Reviewer's quote

I had the same problem they gave a number and it didn't work so I had to spend more money so my husband can call me ...

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...The price is very reasonable. That's why I haven't switched phone companies yet. I have to call customer service at least twice a week to turn my phone back on...

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Exchange, Refund and Cancellation Policy
1 (4 reviews)
1.9 (257 reviews)
Reviewer's quote

Their web page says "if you are not satisfied , you will get a refund " Pure *** . They take your money, do nothing and then go into stealth mode. I tried to get a refund from Debit card company Green Dot and was told they can't guarantee the quality of a product or service and that I needed to...

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...Safelink sent no notices though the mail, instead they send a sales letter to my email 5 days before cancellation. That doesn't officially say I was being cancelled (See the second paragraph). I have had this service since 2011 and still have the exact same qualifications...

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Customer service
1 (3 reviews)
1.5 (398 reviews)
Reviewer's quote

Hey this is Joyce Parker #770-369-5090 calling on the behalf of the services that I activate January 15,2015 calling on the have to do a refunds on my activeion never could received call from Rappahannock regional jail an they call are not coming throw

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Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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Jail Call Solutions and Safelink Wireless Pros and Cons

Pros
No votes
  • Free 250 minutes
  • Program
  • Phone
Cons
  • Unable to discuss refund
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english

Jail Call Solutions and Safelink Wireless Most Positive Reviews

Top rated reviews
No votes
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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No votes
5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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Jail Call Solutions and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

I believe this company is a total scam . I contracted with them to supply a phone number that was local to an Annapolis...

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1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

Hey this is Joyce Parker #770-369-5090 calling on the behalf of the services that I activate January 15,2015 calling...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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Jail Call Solutions and Safelink Wireless Latest Reviews

Recent published reviews
No votes

I tried signing up for the 3 month plan and we'll I got charged 83.90 immediately only to find out I didn't qualify to...

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1

I've had service for 6-7 years always do recertification. All of a sudden my service is disconnected. I always make...

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No votes

My 4 yr. Old grandson is now out 48.00 so he could talk to his mommy in jail. He is autistic and has other problems and...

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No votes

Can not talk to other people
The call breaks up.

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Jail Call Solutions and Safelink Wireless Products and Services

Most reviewed product and services
No votes
  • Safelink Wireless Phone Service (231 reviews)
  • Safelink Wireless Customer Care (200 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)