PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
Jackson Hewitt

Washington Tax Services and Jackson Hewitt Overview

Total reviews
24
747
Company responses
0
0
Issues resolved
1
4

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 747 reviews. It is 723 reviews more than Washington Tax Services received since Jan 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Washington Tax Services customer support team than with Jackson Hewitt customer service.

Washington Tax Services and Jackson Hewitt Consumer Ratings

Rank
12 out of 261 in Taxes category
28 out of 261 in Taxes category
Website
11 in category
27 in category
Customer service
13 in category
20 in category
Billing Practices
17 in category
20 in category

According to consumer ratings and reviews, Washington Tax Services ranks 16 points higher in the Taxes category than Jackson Hewitt. People gave Washington Tax Services 2.4 stars for Website criterion in Taxes category and it is 44 points higher than the worst rated brand in this category. At the same time, Jackson Hewitt was rated 1.5 stars for Website criterion in this category and it is 28 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Washington Tax Services has a higher rating than Jackson Hewitt. Regarding Billing Practices criterion, consumers gave Washington Tax Services 1.6 stars and it is 69% greater than other in category. Jackson Hewitt however was rated 1.3 stars and it is 64% greater than other in category.

Washington Tax Services and Jackson Hewitt Rating Details

Website
2.4 (7 reviews)
1.5 (218 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

Gundu R

I am still waiting for funds to be put on my serve card that keeps being locked on the serve website. Also, should the representative that filed for me been able to see that I owed back child support? She never informed me of this and some or all of my funds are being used to offset this. Just...

Sarah P
Customer service
2.1 (7 reviews)
1.6 (242 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

Rehana

Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...

PissedConsumer1458134
Billing Practices
1.6 (7 reviews)
1.3 (175 reviews)
Reviewer's quote

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

Noneya B

Over charged from what was quoted, never receved state income tax of $600. When ask for asstance thay said your on your own call the state. Thay gave NO help!!

PissedConsumer1678694

Washington Tax Services and Jackson Hewitt Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Customer service
  • False advertisement
  • Being lied to all the way through the process

Washington Tax Services and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Washington Tax Services and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Washington Tax Services and Jackson Hewitt Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

Read all 24 reviews
1

I went to get a loan a the lady made a mistake and only did my taxes didn't add the loan and now they cant open the...

Read all 747 reviews

Washington Tax Services and Jackson Hewitt Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Jackson Hewitt Tax Preparation (261 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)