PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
Jackson Hewitt

Washington Tax Services and Jackson Hewitt Overview

Total reviews
24
888
Company responses
0
0
Issues resolved
1
5

Washington Tax Services and Jackson Hewitt Consumer Ratings

Rank
13 out of 215 in Taxes category
33 out of 215 in Taxes category
Billing Practices
17 in category
22 in category
Customer service
14 in category
21 in category
Website
13 in category
29 in category
Diversity of Products or Services
14 in category
26 in category

Washington Tax Services and Jackson Hewitt Rating Details

Billing Practices
1.6 (7 reviews)
1.3 (212 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Customer service
2.1 (7 reviews)
1.6 (283 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Website
2.4 (7 reviews)
1.5 (256 reviews)
Reviewer's quote

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Diversity of Products or Services
2 (6 reviews)
1.5 (255 reviews)
Reviewer's quote

...I will definately not use their services or waste any money. I actually called the IRS and they were much more accomodating than I had expected. Try and work out your issue with them first..

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...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

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Washington Tax Services and Jackson Hewitt Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Customer service
  • False advertisement
  • Lack of communication

Washington Tax Services and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Washington Tax Services and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Washington Tax Services and Jackson Hewitt Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

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1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

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1

On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agen...

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Washington Tax Services and Jackson Hewitt Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)