PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
Jackson Hewitt

Washington Tax Services and Jackson Hewitt Overview

Total reviews 24 888
Company responses 0 0
Issues resolved 1 5

Washington Tax Services and Jackson Hewitt Consumer Ratings

Rank
13 out of 223 in Taxes category
36 out of 223 in Taxes category
Customer service
15 in category
23 in category
Billing Practices
16 in category
22 in category
Website
14 in category
29 in category
Turnaround Time
18 in category
19 in category

Washington Tax Services and Jackson Hewitt Rating Details

Customer service
2.1 (7 reviews)
1.6 (283 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

Read full review

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

Read full review
Billing Practices
1.6 (7 reviews)
1.3 (216 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

Read full review

My name is Shane larry allen humphries ssn 416-15-****,on may 15 2020 my federal income taxes loaded on my jackson an hewitt american express serve card and I had no idea it even loaded I stayed in contact with american expressserve and the i.r.s I've filed a dispute with the fraud department with...

Read full review
Website
2.4 (7 reviews)
1.5 (255 reviews)
Reviewer's quote

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

Read full review

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

Read full review
Turnaround Time
1.5 (6 reviews)
1.5 (211 reviews)
Reviewer's quote

...with jay Freebourne was even worse that guy is something else I had them file my tax returns 2 different times all within 2 months of each other each time was 2 w -2s the 2nd time around the price went up and not only that they took a 3 weeks to file them when I called about the w2s because I hadn't heard nothing...

Read full review

Jackson Hewitt in Pensacola FL so far has taken 7 months to do my tax return, they gave me no updates and I received terrible service every time I called for an update. They tried to charge me over $1300 but I got them down to $900. They still have my tax papers and I tried 4 times so far to get...

Read full review

Washington Tax Services and Jackson Hewitt Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Customer service
  • Lack of communication
  • Impossible to contact anybody

Washington Tax Services and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

Read full review
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Read full review
4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

Read full review
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

Read full review

Washington Tax Services and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

Read full review
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Read full review
1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

Read full review
1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

Read full review

Washington Tax Services and Jackson Hewitt Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

Read full review
5

My name is Shane larry allen humphries ssn 416-15-****,on may 15 2020 my federal income taxes loaded on my jackson an he...

Read full review
1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

Read full review
No votes

I need to speak to a representative for my issue

Read full review

Washington Tax Services and Jackson Hewitt Products and Services

Most reviewed product and services
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Jackson Hewitt Tax Preparation (274 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (48 reviews)