PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
Jackson Hewitt

Washington Tax Services and Jackson Hewitt Overview

Total reviews 24 883
Company responses 0 0
Issues resolved 1 5

Washington Tax Services and Jackson Hewitt Consumer Ratings

Rank
14 out of 221 in Taxes category
35 out of 221 in Taxes category
Customer service
14 in category
22 in category
Billing Practices
15 in category
22 in category
Website
13 in category
31 in category
Reliability
17 in category
23 in category

Washington Tax Services and Jackson Hewitt Rating Details

Customer service
2.1 (7 reviews)
1.6 (282 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Billing Practices
1.6 (7 reviews)
1.3 (214 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

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The company did call to let me know that they were not refunding me any of the money that i paid to have my taxes done and to this day I still have not received my taxes orheard back from them take in mind I know for a fact i don't owe the IRS any funds so i should've had min back a very long time...

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Website
2.4 (7 reviews)
1.5 (254 reviews)
Reviewer's quote

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Reliability
1.7 (6 reviews)
1.3 (218 reviews)
Reviewer's quote

Will I thought my unfiled taxes was. Bad my experience with jay Freebourne was even worse that guy is something else I had them file my tax returns 2 different times all within 2 months of each other each time was 2 w -2s the 2nd time around the price went up and not only that they took a 3 weeks...

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I mark simon have not recieved no info on state tax.i recieved federal tax refund that was sent to jackson Hewitt august 19 2020 via direct deposit from irs jackson deducted debt n sent me deduction.so I recieved letter in mail from collection from jackson which already deducted money from federal...

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Washington Tax Services and Jackson Hewitt Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Customer service
  • Lack of communication
  • False advertisement

Washington Tax Services and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Washington Tax Services and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Washington Tax Services and Jackson Hewitt Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

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1.4

The company did call to let me know that they were not refunding me any of the money that i paid to have my taxes done...

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1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

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No votes

I filed in Jan. Paid filing fees had to amend now im 6 days from my 60 day hold still no info i have went through the...

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Washington Tax Services and Jackson Hewitt Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (47 reviews)