PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wall And Associates and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wall And Associates
Jackson Hewitt

Wall And Associates and Jackson Hewitt Overview

Total reviews
157
888
Company responses
79
0
Issues resolved
1
5

Wall And Associates and Jackson Hewitt Consumer Ratings

Rank
7 out of 218 in Taxes category
33 out of 218 in Taxes category
Customer service
11 in category
21 in category
Reliability
9 in category
23 in category
Turnaround Time
8 in category
18 in category
Billing Practices
11 in category
23 in category

Wall And Associates and Jackson Hewitt Rating Details

Customer service
2.5 (70 reviews)
1.6 (283 reviews)
Reviewer's quote

Customer Service never called back - until I contacted the Better Business Bureau. Then they called and tried to convince me of the great work they did for me but offered nothing to compensate me. If Wall & Associates didn't think they could help me, they shouldn't have accepted me as a...

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Reliability
2.7 (63 reviews)
1.3 (215 reviews)
Reviewer's quote

Excellent job done by Joy Blankenship . In 2014 I had significant business losses, but IRS rejected to except my tax return and requested $32k+ in additional taxes. I paid thousands $$ to so called "tax specialists" from H&R, Fiducial and others. Nothing happened. Unpaid Tax Balance grown to $46k....

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Turnaround Time
2.5 (57 reviews)
1.5 (209 reviews)
Reviewer's quote

...It just need some time. You will save a ton of moneys..

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...I emailed again a few days later, followed by several phone calls over a 2 week time-frame, with no response. I decided to finally go to the location to retrieve my documents. Ms...

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Billing Practices
2.6 (56 reviews)
1.3 (212 reviews)
Reviewer's quote

...husband and I hired Wall and Associates after being told they would provide numerous services which never happened the only thing you can count on is there billing department and false promises. Taking advantage of people in a desperate time is the lowest. Huge buyer beware of this firm they have more dissatisfied clients and...

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They lie take your money and then blow u off like u r nothing

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Wall And Associates and Jackson Hewitt Pros and Cons

Pros
  • Worked hard on resolving my case with the irs
  • Service and trustworthiness
  • Worked hard to resolve my case with the irs
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Did not perform as agreed
  • Refuse to refund payment
  • Money pit
  • Customer service
  • False advertisement
  • Lack of communication

Wall And Associates and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

Jessica with Wall & Associates is very professional and courteous. She has worked with us on federal and state tax...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

I believe Wall and Assoc. is one of the greatest attorneys you could use for your tax problems. I know I have to be the...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Wall And Associates and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

My name is Angelique Pierce and unfortunately I have become the victim of the shady practices of Wall & Associates,...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

My story is very similar to others I've read here. Due to a divorce settlement I had to cash out a retirement accoun...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Wall And Associates and Jackson Hewitt Latest Reviews

Recent published reviews
No votes

This letter is a recommendation for the services you have provided me over the last few years in resolving my tax...

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1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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No votes

To whom it may concern, This letter is to inform whoever needs this of the qualify of service I have received from Mr....

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1

On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agen...

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Wall And Associates and Jackson Hewitt Products and Services

Most reviewed product and services
  • Wall And Associates Tax Resolution (93 reviews)
  • Wall And Associates Customer Care (32 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)