PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about US Tax Shield and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

US Tax Shield

US Tax Shield

Has Verified Representatives
1.8
US Tax Shield
Jackson Hewitt

US Tax Shield and Jackson Hewitt Overview

Total reviews
21
880
Company responses
5
0
Issues resolved
0
5

US Tax Shield and Jackson Hewitt Consumer Ratings

Rank
24 out of 216 in Taxes category
32 out of 216 in Taxes category
Price Affordability
27 in category
21 in category
Diversity of Products or Services
29 in category
27 in category
Customer service
19 in category
22 in category
Product or Service Quality
27 in category
20 in category

US Tax Shield and Jackson Hewitt Rating Details

Price Affordability
1.1 (7 reviews)
1.4 (252 reviews)
Reviewer's quote

They stole my money and did nothing. Get the same information over and over pretending they needed it to be signed when you had clearly already done it before. They seem to be scammers. My advice is to work with IRS on your own.

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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Diversity of Products or Services
1.2 (6 reviews)
1.5 (251 reviews)
Reviewer's quote

I paid them thousands to resolve a NYS tax issue in 2012 due to a divorce. I was told 2 years later that everything was resolved. Just got a letter in the mail from NYS with a huge bill! So I called them, EVERYONE dodged me after I told them I was a previous client. I was promised call backs and...

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...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

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Customer service
1.8 (6 reviews)
1.6 (279 reviews)
Reviewer's quote

I never recieved my state check

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Product or Service Quality
1.2 (6 reviews)
1.5 (224 reviews)
Reviewer's quote

Three years ago I paid US Tax Shiels close to $6k. Six months later I got an email that the attorney resigned. I got a letter from the IRS confirming their statement. Months later they called and asked for my new tax return. This procedure continued for 3 years. Fellows, trust me they do nothing...

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...My experience with this service has been terrible, compounded by their American Express serve card which is accepted almost nowhere..

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US Tax Shield and Jackson Hewitt Pros and Cons

Pros
No votes
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
No votes
  • Customer service
  • False advertisement
  • Lack of communication

US Tax Shield and Jackson Hewitt Most Positive Reviews

Top rated reviews
No votes
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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No votes
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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US Tax Shield and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

US Tax Shield scammed me out of $5,000. Almost ruined my marriage. They did next to nothing for me and didn't deliver...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

They set up payment plan with IRS but charged me $3k to do so after which I found out I could have done that myself by c...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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US Tax Shield and Jackson Hewitt Latest Reviews

Recent published reviews
3

I never recieved my state check

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1

JACKSON HEWITT DOES NOT CORRECTLY DO THE TAXES. I filed my taxes with Naquisha Larks (K33) on February 9, 2020 at 713 E...

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1

They stole my money and did nothing. Get the same information over and over pretending they needed it to be signed when...

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No votes

I did my taxes in January 2020 with jackson Hewitt I have not received my income tax return and I cannot gain access to...

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US Tax Shield and Jackson Hewitt Products and Services

Most reviewed product and services
  • Us Tax Shield Tax Resolution (12 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (41 reviews)