PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TaxSlayer and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TaxSlayer
Jackson Hewitt

TaxSlayer and Jackson Hewitt Overview

Total reviews
43
889
Company responses
0
0
Issues resolved
0
5

TaxSlayer and Jackson Hewitt Consumer Ratings

Rank
10 out of 219 in Taxes category
33 out of 219 in Taxes category
Product or Service Quality
9 in category
20 in category
Reliability
10 in category
23 in category
Diversity of Products or Services
9 in category
26 in category
Price Affordability
10 in category
21 in category

TaxSlayer and Jackson Hewitt Rating Details

Product or Service Quality
2.4 (15 reviews)
1.5 (228 reviews)
Reviewer's quote

Pay for service and tax return was rejected and unable to finish because I don't know something about an IP PIN that I never received..

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I am no good at this government-required chore so it has been wonderful to qualify for the service. Due to THE VIRUS, in addition to the entire country losing its collective minds, it has become nearly impossible to find help (AARP is not covering my area of Southern California for 2019 taxes). You...

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Reliability
2.3 (15 reviews)
1.3 (215 reviews)
Reviewer's quote

I filed with taxslayer and they agreed to draft payment out of return. Because of covid they decided to draft my account anyway. They sent me an email telling me they were gonna draft on the 19th. They tried on the 13th. Then twice more. Causing two overdraft charges. And the question onmf how you...

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On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agent by the name of Tina Riley. Located at 5728 Crain Highway Upper Marlboro MD 20772, phone number 301-574-7925. A day later, I emailed additional information for my taxes. I...

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Diversity of Products or Services
2.7 (13 reviews)
1.5 (255 reviews)
Reviewer's quote

Need my last year tax return

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...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

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Price Affordability
2.4 (12 reviews)
1.4 (257 reviews)
Reviewer's quote

I filed through taxslayer and agreed to have the payment taken out of my return. Then they sent a letter saying they would draft my account on May 19th without return. Then they tried on the 19th. Taxslayer sucks and I will go back to turbo and stay

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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TaxSlayer and Jackson Hewitt Pros and Cons

Pros
  • Pwrsistance
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Are affiliated with green dot
  • Refund now loan is a lie
  • Gall to try turning this into survey for you
  • Customer service
  • False advertisement
  • Lack of communication

TaxSlayer and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

i need to talk to somebody bout why when i enter my phone to sent my e file number to it in a text i cant do it to...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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4.9

Yes it was resolved I had the wrong amount when checking my refund my mistake

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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TaxSlayer and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

I file my tax return through the app! my information is now missing even though I got the confirmation that it was...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

Money never came , it's been passed 21 days

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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TaxSlayer and Jackson Hewitt Latest Reviews

Recent published reviews
No votes

I need my aig number and i cant get into my acct please help me i live in Cincinnati ohio

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No votes

IRS said they dont have our tax return and we filed in feb. and still have not got our refund

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No votes

I do my taxes every year and i really dnt knw hw to get in so i could reset my username and passed

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1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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TaxSlayer and Jackson Hewitt Products and Services

Most reviewed product and services
  • Taxslayer Tax Return (9 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)