PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and TaxSlayer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
TaxSlayer

Jackson Hewitt and TaxSlayer Overview

Total reviews
889
43
Company responses
0
0
Issues resolved
5
0

Jackson Hewitt and TaxSlayer Consumer Ratings

Rank
33 out of 219 in Taxes category
10 out of 219 in Taxes category
Customer service
21 in category
12 in category
Price Affordability
21 in category
10 in category
Website
30 in category
10 in category
Diversity of Products or Services
26 in category
9 in category

Jackson Hewitt and TaxSlayer Rating Details

Customer service
1.6 (283 reviews)
2.4 (12 reviews)
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

Read full review

...So I called their customer service line which is not toll free. I was told by customer service "You didn't receive a high enough refund amount to qualify. " Ok so I cannot get a loan for 500...

Read full review
Price Affordability
1.4 (257 reviews)
2.4 (12 reviews)
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

Read full review

Need my last year tax return

Read full review
Website
1.5 (256 reviews)
2.8 (10 reviews)
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

Read full review

I filed with taxslayer and they agreed to draft payment out of return. Because of covid they decided to draft my account anyway. They sent me an email telling me they were gonna draft on the 19th. They tried on the 13th. Then twice more. Causing two overdraft charges. And the question onmf how you...

Read full review
Diversity of Products or Services
1.5 (255 reviews)
2.7 (13 reviews)
Reviewer's quote

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

Read full review

I filed through taxslayer and agreed to have the payment taken out of my return. Then they sent a letter saying they would draft my account on May 19th without return. Then they tried on the 19th. Taxslayer sucks and I will go back to turbo and stay

Read full review

Jackson Hewitt and TaxSlayer Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • Pwrsistance
Cons
  • Customer service
  • False advertisement
  • Lack of communication
  • Are affiliated with green dot
  • Refund now loan is a lie
  • Gall to try turning this into survey for you

Jackson Hewitt and TaxSlayer Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Read full review
5

i need to talk to somebody bout why when i enter my phone to sent my e file number to it in a text i cant do it to...

Read full review
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

Read full review
4.9

Yes it was resolved I had the wrong amount when checking my refund my mistake

Read full review

Jackson Hewitt and TaxSlayer Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Read full review
1

I file my tax return through the app! my information is now missing even though I got the confirmation that it was...

Read full review
1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

Read full review
1

Money never came , it's been passed 21 days

Read full review

Jackson Hewitt and TaxSlayer Latest Reviews

Recent published reviews
No votes

IRS said they dont have our tax return and we filed in feb. and still have not got our refund

Read full review
No votes

I need my aig number and i cant get into my acct please help me i live in Cincinnati ohio

Read full review
1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

Read full review
No votes

I do my taxes every year and i really dnt knw hw to get in so i could reset my username and passed

Read full review

Jackson Hewitt and TaxSlayer Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)
  • Taxslayer Tax Return (9 reviews)