PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxback and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt

Taxback and Jackson Hewitt Overview

Total reviews
Company responses
Issues resolved

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 742 reviews. It is 714 reviews more than Taxback received since Jun 11, 2008.

Taxback and Jackson Hewitt Consumer Ratings

34 out of 279 in Taxes category
28 out of 279 in Taxes category
Price Affordability
22 in category
21 in category
Customer service
26 in category
20 in category
21 in category
17 in category

According to consumer ratings and reviews, Jackson Hewitt ranks 6 points higher in the Taxes category than Taxback. People gave Taxback 1.4 stars for Price Affordability criterion in Taxes category and it is 30 points higher than the worst rated brand in this category. At the same time, Jackson Hewitt was rated 1.4 stars for Price Affordability criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Jackson Hewitt has a higher rating than Taxback. Regarding Staff criterion, consumers gave Taxback 1.7 stars and it is 60% greater than other in category. Jackson Hewitt however was rated 1.8 stars and it is 67% greater than other in category.

Taxback and Jackson Hewitt Rating Details

Price Affordability
1.4 (11 reviews)
1.4 (215 reviews)
Reviewer's quote

...But if I want to get back into Canada I guess I have to pay their price. I will never recommend this company or any of their affiliates. I will be posting this review anywhere and everywhere that they threatened to blast my name as a tax evader...


... and that they would still need to place my app on hold!! I will never file here again, do not recommend and will not waste another minute of my time! For the price to file taxes, the service os way below minimal standards....

Customer service
1.3 (11 reviews)
1.6 (242 reviews)
Reviewer's quote

...Service and ethics horrendous. -10/10 ..


Over charged from what was quoted, never receved state income tax of $600. When ask for asstance thay said your on your own call the state. Thay gave NO help!!

1.7 (10 reviews)
1.8 (235 reviews)
Reviewer's quote

This staff in this company are totally incompetent. There is no communication between any of them and you are just passed from one to the next. Also be prepared for hidden charges, and whatever they first tell you you are going to be receiving, expect about half of it...


Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...


Taxback and Jackson Hewitt Pros and Cons

No votes
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
No votes
  • Customer service
  • False advertisement
  • Being lied to all the way through the process

Taxback and Jackson Hewitt Most Positive Reviews

Top rated reviews

the item was smaller then anticipated


I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Taxback and Jackson Hewitt Most Critical Reviews

Lowest rated reviews

Such a shocking company wouldn't recommend them to anyone! you get passed around from rep to rep who don't seem to know...


Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Taxback and Jackson Hewitt Latest Reviews

Recent published reviews

Just found out after months of paperwork, where they confirmed they could file my FICA tax rebate and after getting me...

Read all 28 reviews

I want to apply for a loan

Read all 742 reviews

Taxback and Jackson Hewitt Products and Services

Most reviewed product and services
  • Taxback Tax Refund (18 reviews)
  • Taxback Tax Return (2 reviews)
  • Taxback Customer Care (1 review)
  • Jackson Hewitt Tax Preparation (259 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)