PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxback and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxback
Jackson Hewitt

Taxback and Jackson Hewitt Overview

Total reviews
28
880
Company responses
0
0
Issues resolved
0
5

Taxback and Jackson Hewitt Consumer Ratings

Rank
34 out of 215 in Taxes category
32 out of 215 in Taxes category
Customer service
30 in category
22 in category
Price Affordability
22 in category
21 in category
Reliability
20 in category
22 in category
Product or Service Quality
18 in category
20 in category

Taxback and Jackson Hewitt Rating Details

Customer service
1.3 (11 reviews)
1.6 (279 reviews)
Reviewer's quote

I´m completely shocked from the Customer Service of Tax Back. I sent to the agent who was dealing with my case, several emails letting him know what I really needed from them. He completely ignored my emails and kept sending me canned responses without any sense which made me absolutely upset! I...

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Price Affordability
1.4 (11 reviews)
1.4 (252 reviews)
Reviewer's quote

...But if I want to get back into Canada I guess I have to pay their price. I will never recommend this company or any of their affiliates. I will be posting this review anywhere and everywhere that they threatened to blast my name as a tax evader...

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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Reliability
1.4 (10 reviews)
1.3 (209 reviews)
Reviewer's quote

Just found out after months of paperwork, where they confirmed they could file my FICA tax rebate and after getting me to sign all the documents for the refund AND which paperwork gives them the rights to claims my tax rebate in their name!! they are now telling me that the paperwork isn´t good...

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JACKSON HEWITT DOES NOT CORRECTLY DO THE TAXES. I filed my taxes with Naquisha Larks (K33) on February 9, 2020 at 713 E Ascencion, Gonzales, LA 7073. She INCORRECTLY wrote my name and address. On the other hand, she asked me if I wanted the Republic Bank to receive my income tax and MANY TIMES I...

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Product or Service Quality
1.6 (9 reviews)
1.5 (224 reviews)
Reviewer's quote

com and its garbage product "Sprintax" are allowed to even legally operate. If you are expecting a tax return preparation software like GLACIER, you are in for a nasty surprise. Not only is the software experience very bad (basically requires more effort than filling out the pdf tax form yourself),...

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...My experience with this service has been terrible, compounded by their American Express serve card which is accepted almost nowhere..

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Taxback and Jackson Hewitt Pros and Cons

Pros
No votes
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
No votes
  • Customer service
  • False advertisement
  • Lack of communication

Taxback and Jackson Hewitt Most Positive Reviews

Top rated reviews
4

the item was smaller then anticipated

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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No votes
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Taxback and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

Such a shocking company wouldn't recommend them to anyone! you get passed around from rep to rep who don't seem to know...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I´m completely shocked from the Customer Service of Tax Back. I sent to the agent who was dealing with my case, several...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Taxback and Jackson Hewitt Latest Reviews

Recent published reviews
1

Just found out after months of paperwork, where they confirmed they could file my FICA tax rebate and after getting me...

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1

JACKSON HEWITT DOES NOT CORRECTLY DO THE TAXES. I filed my taxes with Naquisha Larks (K33) on February 9, 2020 at 713 E...

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1

It is astonishing how parasitic companies like Taxback.com and its garbage product "Sprintax" are allowed to even legall...

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No votes

I did my taxes in January 2020 with jackson Hewitt I have not received my income tax return and I cannot gain access to...

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Taxback and Jackson Hewitt Products and Services

Most reviewed product and services
  • Taxback Tax Refund (18 reviews)
  • Taxback Tax Return (2 reviews)
  • Taxback Customer Care (1 review)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (41 reviews)