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  • 4 ISSUES RESOLVED
  • 666 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.5
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • I have been using it for years 6
  • Person who did my taxes was good 4
  • That there was an exit door 2
  • Preparer 2
  • Refund advance 1

Customers don't like

  • Customer service11
  • False advertisement5
  • Surprise pricing2
  • Ripprd off and lyed to2
  • Extremely high tax preparer costs2
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Taxact

Taxes
  • 0 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $13.3K CLAIMED LOSSES
  • $634 AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Previous years guaranteed low pricing for regular customers 2
  • Prior year value 1
  • If you know what you are doing the software is great 1
  • Fact that you could do the taxes online 1

Customers don't like

  • Customer service4
  • If you need help you are out of luck2
  • Failure at the most critical point in the whole process2
  • Being charge for a free return2
  • You would not let me sign in or open a new account1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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