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Jackson Hewitt

Tax services
  • 3 ISSUES RESOLVED
  • 553 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • I have been using it for years 6
  • Person who did my taxes was good 3
  • Preparer 2
  • Pulled data from a pdf 1

Customers don't like

  • False advertisement5
  • Customer service5
  • Surprise pricing2
  • Extremely high tax preparer costs2
  • Disorganized2
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Taxact

Tax services
  • 0 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $10.9K CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Previous years guaranteed low pricing for regular customers 1
  • Fact that you could do the taxes online 1

Customers don't like

  • Customer service2
  • Refuse to address problems and blame the customer1
  • Pricing practice1
  • No staff no customer service1
  • Lack of customer service1

Products by Taxact

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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