Jackson Hewitt vs TaxAct

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Jackson Hewitt

Tax services
  • 2 ISSUES RESOLVED
  • 493 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Reliability
  • I have been using it for years 5
  • Person who did my taxes was good 3
  • Preparer 2
  • Pulled data from a pdf 1

Customers don't like

  • Customer service11
  • Extremely high tax preparer costs9
  • False advertisement9
  • Credibility6
  • Lack of communication6

Products by Jackson Hewitt

No items

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TaxAct

Tax services
  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $6.6K CLAIMED LOSSES
  • $729 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Reliability

No items

Customers don't like

  • Lack of customer service3
  • Customer service3
  • Failure at the most critical point in the whole process2
  • No staff no customer service2
  • It was all bad2

Products by TaxAct

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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