PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Jackson Hewitt

Tax Defense Network and Jackson Hewitt Overview

Total reviews
91
888
Company responses
6
0
Issues resolved
1
5

Tax Defense Network and Jackson Hewitt Consumer Ratings

Rank
41 out of 218 in Taxes category
33 out of 218 in Taxes category
Customer service
27 in category
21 in category
Diversity of Products or Services
30 in category
26 in category
Price Affordability
29 in category
21 in category
Billing Practices
25 in category
23 in category

Tax Defense Network and Jackson Hewitt Rating Details

Customer service
1.3 (24 reviews)
1.6 (283 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Diversity of Products or Services
1.1 (21 reviews)
1.5 (255 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Price Affordability
1.1 (20 reviews)
1.4 (257 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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Billing Practices
1.1 (19 reviews)
1.3 (212 reviews)
Reviewer's quote

Never got back to me on a regular time table and I had 8 people in 2 years to work with.Was given bad advice never sent me any paper work onmy account .Thinking about fileing with the BBB.

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On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agent by the name of Tina Riley. Located at 5728 Crain Highway Upper Marlboro MD 20772, phone number 301-574-7925. A day later, I emailed additional information for my taxes. I...

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Tax Defense Network and Jackson Hewitt Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Customer service
  • False advertisement
  • Lack of communication

Tax Defense Network and Jackson Hewitt Most Positive Reviews

Top rated reviews
No votes
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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No votes
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Tax Defense Network and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Tax Defense Network and Jackson Hewitt Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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1

On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agen...

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Tax Defense Network and Jackson Hewitt Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)