PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Jackson Hewitt

Tax Defense Network and Jackson Hewitt Overview

Total reviews
91
753
Company responses
6
0
Issues resolved
1
4

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 753 reviews. It is 662 reviews more than Tax Defense Network received since Jun 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tax Defense Network customer support team and Jackson Hewitt customer service.

Tax Defense Network and Jackson Hewitt Consumer Ratings

Rank
38 out of 261 in Taxes category
28 out of 261 in Taxes category
Staff
28 in category
18 in category
Customer service
25 in category
20 in category
Diversity of Products or Services
29 in category
25 in category

According to consumer ratings and reviews, Jackson Hewitt ranks 10 points higher in the Taxes category than Tax Defense Network. People gave Tax Defense Network 1.2 stars for Staff criterion in Taxes category and it is 31 points higher than the worst rated brand in this category. At the same time, Jackson Hewitt was rated 1.8 stars for Staff criterion in this category and it is 41 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Jackson Hewitt has a higher rating than Tax Defense Network. Regarding Diversity of Products or Services criterion, consumers gave Tax Defense Network 1.1 stars and it is 51% greater than other in category. Jackson Hewitt however was rated 1.5 stars and it is 58% greater than other in category.

Tax Defense Network and Jackson Hewitt Rating Details

Staff
1.2 (25 reviews)
1.8 (237 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

Deaundra

Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...

PATRICIA A
Customer service
1.3 (24 reviews)
1.6 (243 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

Danny L

Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...

PissedConsumer1458134
Diversity of Products or Services
1.1 (21 reviews)
1.5 (219 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

Matthew M

...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

Aleeah

Tax Defense Network and Jackson Hewitt Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Customer service
  • False advertisement
  • Disorganized

Tax Defense Network and Jackson Hewitt Most Positive Reviews

Top rated reviews
No votes
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Tax Defense Network and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Tax Defense Network and Jackson Hewitt Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

Read all 91 reviews
5

Wanted to know about my survey

Read all 753 reviews

Tax Defense Network and Jackson Hewitt Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Jackson Hewitt Tax Preparation (262 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)